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TMC Fine Jewellers  Reviews 

274
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 272 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the dedicated staff for being exceptionally helpful, patient, and deeply knowledgeable during their in-person showroom consultations. Many visitors note that the stunning custom jewelry pieces and the thoughtful, regular updates provided throughout the manufacturing journey make the entire process truly wonderful and memorable. However, some customers also noted occasional issues with staff rushing appointments or using disappointing communication methods. A small group of people felt that certain interactions lacked a warm, personal touch, while others experienced unnecessary frustration regarding delivery arrangements for special surprise moments.

What people talk about most

Staff

Users describe positive interactions with staff, praising the team for being exceptionally helpful,... See more

Product

Customers report extremely positive experiences with the product, expressing deep satisfaction with their... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting a relaxed, luxurious, and stress-free... See more

Service

People report overwhelmingly positive experiences with the luxury service provided during consultations.... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the team as exceptionally helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jasmin was so lovely and accomodating. She patiently took us through all of the options that would match my engagement ring, and helped me visualise a bespoke design. Her service was fantastic -... See more

Rated 5 out of 5 stars

We attended the TMC pop up in Adelaide and fell in love with the range and the customer service was amazing! We finally decided to lock in my new engagement ring and the whole experience was wonderful... See more

Company replied

Rated 5 out of 5 stars

Can’t thank TMC enough. We got our wedding rings made & the team there were patient talking through every little details and showing us different examples to ensure we got the perfect ring. Can’t reco... See more

Rated 5 out of 5 stars

Rachelle was absolutely wonderful! She made me feel so comfortable and was just as excited as I was throughout the whole process. She really made such a difference and I would recommend her and TMC to... See more

Company replied


Company details

  1. Jeweller
  2. Jewellery Designer
  3. Jewellery manufacturer
  4. Jewellery shop

About TMC Fine Jewellers

Written by the company

At TMC Fine Jewellers®, we specialise in lab-grown diamond and moissanite engagement rings, fine jewellery and ceremonial rings. Founded in 2020 by husband and wife, Tom and Makayla, TMC Fine Jewellers® (formerly The Moissanite Company) is rooted in bespoke craftsmanship, ethical innovation, and attainable luxury. Every piece is meticulously crafted in Australia, for your forever.


Contact info

4.9

Excellent

TrustScore 5 out of 5

274 reviews

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4.9

All reviews

(274)

274 reviews in the last 12 months

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Rated 5 out of 5 stars

Exceptional Service

We had the pleasure of working with Shelley who was an absolute delight. She took the time to really understand our vision and was patient with us. The attention to detail she took was amazing and you could really tell that she is passionate about what she does. Wonderful service!

14 March 2026
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Reply from TMC Fine Jewellers

Hi Kathryn,
We are so glad to hear that your experience with Shelley in the Brisbane showroom was so personal. Thank you for trusting us to craft your wedding bands. We look forward to you receiving them.
The TMC Fine Jewellers Team

Rated 5 out of 5 stars

We had a great time at TMC this…

We had a great time at TMC this afternoon. Shelley was so lovely and made the experience so easy and enjoyable. The whole process was clear and we’re so excited to receive our ring!

14 March 2026
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Reply from TMC Fine Jewellers

Hi Emily,
Thank you for taking the time to share you're experience with us. We are so excited for you to receive your ring, thank you for trusting us to craft this for you.
The TMC Fine Jewellers Team

Rated 5 out of 5 stars

Fantastic

Fantastic, personalised service from Alexis, made my cousin and I feel super welcomed and appreciated despite not being certain on the design and let us know all the inter workings of getting a ring!

25 February 2026
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Reply from TMC Fine Jewellers

Hi Sabrene,
We're glad Alexis was so welcoming and accomodating to your needs, while guiding you with care through the design process.
The TMC Fine Jewellers Team

Rated 5 out of 5 stars

so helpful

the company and all the emails were so helpful the whole journey

14 December 2025
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Reply from TMC Fine Jewellers

Hi Mia,
Thank you for sharing your thoughts and experience with us.
The TMC Fine Jewellers Team

Rated 5 out of 5 stars

Had the best experience working with…

Had the best experience working with TMC to design the most beautiful ring. They keep you updated with weekly progress reports so you are always in the loop following the whole journey. Thank you so much!

5 March 2026
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Reply from TMC Fine Jewellers

Hi Mareka,
Thank you for sharing your thoughts with us. We're so glad our team made you feel so up to date on your ring's progress throughout the crafting process. Thank you for trusting us to craft your special ring.
The TMC Fine Jewellers Team

Rated 5 out of 5 stars

An incredible and magical experience

My partner and I came in for a ring consult. We were so welcomed and taken care of by Alexis. She was incredible. No question was too silly, no request too big. She didn't make us feel rushed or like we have to make a decision right away. She explained everything in such an approachable way. We really felt so calm and at ease from Alexis. The whole experience was so special and easy, and it was so special and magical to find our perfect rings with the perfect team. I could not recommend TMC more.

28 February 2026
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Reply from TMC Fine Jewellers

Hi Alie,
Thank you for taking the time to share your detailed feedback with us. It's wonderful that Alexis was able to make you feel so comfortable, whilst being supported and educated throughout your ring consultation. Thank you for visiting us.
The TMC Fine Jewellers Team

Rated 5 out of 5 stars

Lexi was amazing

Lexi was amazing, she answered all my questions regarding the ring that we are looking to buy.

10 March 2026
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Reply from TMC Fine Jewellers

Hi Gena,
Thank you for sharing your feedback with us. We're so glad to hear that Lexie was able to provide the clarity you were hoping for during the design process.
The TMC Fine Jewellers Team

Rated 5 out of 5 stars

Confident & friendly consult!

Lexie was excellent - she made me feel very relaxed and was happy to bring over all the rings I wanted to try on. We were able to figure out what style I liked the most and she definitely made me feel like the final decision was the best! Id come back just to see her again!

10 March 2026
Unprompted review
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Reply from TMC Fine Jewellers

Hi Victoria,
Thank you for taking the time to share you experience. It's wonderful to hear that Lexie made the experience easy going, and supportive.
The TMC Fine Jewellers Team

Rated 5 out of 5 stars

Gorgeous space and beautiful customer…

Gorgeous space and beautiful customer service!

7 March 2026
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Reply from TMC Fine Jewellers

Hi Kate,
We're so glad to hear our team and our Showroom left a lasting impression. Thank you for sharing your feedback with us.
The TMC Fine Jewellers Team

Rated 5 out of 5 stars

Consultation review

Very knowledgeable with helping what I wanted, answered all my questions and was very thorough with her answers

7 March 2026
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Reply from TMC Fine Jewellers

Hi Brendan,
Thank you for sharing your thoughts on your consultation experience with our team. We are so glad you left feeling more educated on your decision.
The TMC Fine Jewellers Team

Rated 5 out of 5 stars

Always a great experience with TMC

Always a great experience with TMC. Anyone who I speak to is super helpful and so lovely. It’s always such a calming atmosphere when you walk into the store as well.

6 March 2026
Unprompted review
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Reply from TMC Fine Jewellers

Hi Maddie,
Thank you for your kind words about our team, and thank you for sharing your feedback with us.
The TMC Fine Jewellers Team

Rated 5 out of 5 stars

Such a beautiful experience

Such a beautiful experience. I loved the experience of booking a consultation and having time to sit down and go through the options. There was absolutely no pressure at all. I was so impressed by the quality and value of all the pieces. I’ll definitely be recommending to friends.

7 March 2026
Unprompted review
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Reply from TMC Fine Jewellers

Hi Toni,
Thank you for taking the time to share your experience with us. We're so glad to hear you felt supported without feeling pressured. We can't wait for you to receive your pieces.
The TMC Fine Jewellers Team

Rated 5 out of 5 stars

Amazing!

Absolutely amazing experience with the team at TMC during their Perth Trunk Show! Shelley was such a pleasure and offered fab guidance when selecting our wedding bands. Bring TMC to Perth!!

1 March 2026
Unprompted review
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Reply from TMC Fine Jewellers

Hi Chelsea,
Thank you for your kind words, and for sharing you thoughts with us. We're glad to hear that Shelley provided you with the guidance you deserve. Thank you for joining us in Perth!
The TMC Fine Jewellers Team

Rated 5 out of 5 stars

Great service/communication and very…

Great service/communication and very supportive when choosing your forever dream ring

4 March 2026
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Reply from TMC Fine Jewellers

Hi Brenda,
We are so happy to hear you felt supported by our team when making one of life's biggest, and most special purchases. Thank you for sharing your feedback with us.
The TMC Fine Jewellers Team

Rated 5 out of 5 stars

Wonderful Melbourne Showroom!

I met the lovely team at the Melbourne Showroom and worked with Alexis to hone in on what I really wanted. Alexis was so wonderful and so helpful, knew all the right questions to ask to get down all the nitty gritty details! 100% would recommend visiting if you're looking for a really nice team to help find your dream ring!

28 February 2026
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Reply from TMC Fine Jewellers

Hi Jessica,
Thank you for taking the time to share you thoughts. We're so glad to hear Alexis was so helpful, and able to share her knowledge with you.
The TMC Fine Jewellers Team

Rated 5 out of 5 stars

Lovely

I had a lovely experience at my TMC appointment with Chloe. I really appreciated the phone call I received prior so that Chloe could have the pieces ready for me to look at on arrival. The show room was so beautiful and inviting.

28 February 2026
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Reply from TMC Fine Jewellers

Hi Hannah,
Thank you for your kind words, and for sharing your thoughts with us. It's wonderful to know you felt valued by the time and care Chloe had brought into your consultation.
The TMC Fine Jewellers Team

Rated 5 out of 5 stars

Lovely, helpful professional service

Our consultant was so lovely and helpful and really helped us design our perfect ring.

3 March 2026
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Reply from TMC Fine Jewellers

Hi Lyndall,
Thank you for taking the time to share you experience with us, we've enjoyed working alongside yourself and Martin throughout the design process.
The TMC Fine Jewellers Team

Rated 5 out of 5 stars

Dream wedding bands!

We had the loveliest time with Kira at the Sydney location! She was so kind and helpful with picking our dream wedding bands! I was able to customise my ring to be slightly bigger and it was a nil hassle at all! The Sydney showroom was beautifully designed, my partner and myself were so comfortable during the whole process. There is a wide variety of different wedding bands and designs that will help you decide your dream ring! Even better, we were able to utilise the complimentary engraving to make our dream wedding bands a little bit more special for us to have for the rest of our life.
Without a doubt, highly recommend TMC Fine Jewellery in finding your perfect wedding bands or any ring that you may need!

20 February 2026
Unprompted review
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Reply from TMC Fine Jewellers

Hi Tahalia,
Thank you for taking the time to share such detailed feedback with us. We are so glad that you felt so comfortable with Kira in the Sydney Showroom. Our team wish you both all the best for your wedding later this year!
The TMC Fine Jewellers Team

Rated 5 out of 5 stars

Chloe was absolutely wonderful while…

Chloe was absolutely wonderful while helping us choose our wedding ceremony bands. She was patient, knowledgeable, and made the whole experience feel so special and stress-free. We truly appreciated her guidance and couldn’t be happier with our choice. Highly recommend! 💍

27 February 2026
Unprompted review
TMC Fine Jewellers  logo

Reply from TMC Fine Jewellers

Hi Sue,
Thank you for taking the time to share your thoughts with us. We are so pleased that Chloe was able to make the design process so meaningful and special for you both.
The TMC Fine Jewellers Team

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