My bags didn’t arrive with me . Sophie was excellent in keeping me posted with where they were or rather it was all the time and I believe she did her best to assist so it could come straight to me .... See more
Company replied
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See what reviewers are saying
What a find this has been! Trace Me have given me continued peace of my mind over many holidays. The thought of losing my precious belongings- much loved shoes, dresses and handbags is just too mush... See more
Company replied
Great support, very reactive! We had an issue registering tags and the account (partially due to my typo), but it was analyzed and fixed quickly and efficiently. I haven’t needed to use the serv... See more
Company replied
I recently contacted TMLT as I had replaced my suitcase and needed a new tag. The Head of Customer Support Sophie Osborn was so helpful. She went above and beyond any expectations to assist me and t... See more
Company replied
Company details
Written by the company
TRACE ME Smart ID provides what we believe is the best all-round lost luggage protection. Once registered and attached securely to your bag, the unique serial number will identify it anonymously at thousands of airports around the world, preventing loss and helping speed return. It reduces the risk of lost luggage by around 100 times, meaning you will be less likely to lose your luggage than other passengers... To find out more about how TRACE ME works, please visit our website.
Contact info
Dettingen House, Dettingen Way,, IP33 3TU, Bury St Edmunds, United Kingdom
- customerservices@tmlt.co.uk
- tmlt.co.uk
What excellent service!!!
I had five very old outdated lifetime tags. All I did was to ask for re-access to my online account and they spotted this, and sent me five new tag making them lifetime free of charge. Excellent comms. A good honest company. Very impressed.
16 April 2024
Unprompted review
Reply from TRACE ME Smart ID
Glad to have been able to help. Sophie
Fantastic customer service
I sent an email asking for assistance as I had misplaced one of my luggage tags. Sophie quickly replied with lots of advice and information kindly helping me through the process. Sophie is friendly, approachable, thorough, professional and I received fantastic customer service. Thank you. again.
26 March 2024
Unprompted review
Reply from TRACE ME Smart ID
Thank you Karen, it is our aim to keep our customers as happy as possible. It makes the job worthwhile, Sophie
Responsive and speedy delivery
Responsive and speedy delivery. Cannot judge efficiency of tags in identifying lost bags as fortunately no bags have been lost so far. Hopefully not tempting fate by saying this before flights next week!
10 April 2024
Unprompted review
Reply from TRACE ME Smart ID
Thank you Jonathan, let's hope you and your bags travel safely and arrive together. We're here for you if you have any problems, Sophie
New tags sorted
Bought some tags a while ago had a problem with registration emailed the company who issued new life time tags so all resolved and Happy
thank you
5 April 2024
Unprompted review
Reply from TRACE ME Smart ID
Hi Andy, We will always resolve problems for our customers and I am delighted we have sorted this out for you. Sophie
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