I used TMO for the first time and, I’ll be honest, I was a bit sceptical at first. However, they’ve been incredibly positive from start to finish and really went out of their way to resolve the iss... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Richard was kind enough to call into our sales site & took the time to arm us with all the parafinalia to offer quality warranty products to our customers is priceless Thank you Richard Hope to ha... See more
Tim from customer service was very friendly and easy to work with. He showed us an offer that turned out to be really good for us and took the time to explain everything clearly. All the conditions we... See more
Luke was very helpful in taking me through the claim process from start to finish. Taking out the warranty was one of my best decisions I have made especiallywhen it comes to covering issues. It ha... See more
Company details
About TMO - The Motoring Organisation
Written by the company
The Motoring Organisation (TMO) has been part of the UK’s motoring story for over 50 years. With a legacy built on introducing extended warranties to the UK in the 1970s and continuing ever since to bring protection, support, and peace of mind to drivers, dealers and partners alike.
Over the decades, we have worked closely with many of the UK’s most trusted names and businesses:
• The AA
• RAC
• Vehicle manufacturers
• National dealer groups
• Major vehicle businesses
These partnerships have helped shape our expertise in warranty product development, claims administration, and dealer operations.
In 2020, we launched “The Motoring Organisation” as an independent brand, rooted in the experience we’ve accrued over decades. From that point, we set out to do things differently — to offer Aftercare that is smart, reliable, and customer-focused.
Our flagship Aftercare product is built to delivery what customers really need. We take the burden off drivers and dealers, helping protect against rising costs, uncertainties, and the unexpected.
We pride ourselves on:
• Great Service
• Transparency
• Integrity
As the UK’s #1 Trading Standards Approved Aftercare provider, our mission is to ensure every interaction is clear, supportive, and puts the customer first.
At TMO, we’re not just keeping pace with change — we aim to lead it. Our vision is to build solutions that deliver real value, trusted cover, and confidence on the road, every time.
Over the decades, we have worked closely with many of the UK’s most trusted names and businesses:
• The AA
• RAC
• Vehicle manufacturers
• National dealer groups
• Major vehicle businesses
These partnerships have helped shape our expertise in warranty product development, claims administration, and dealer operations.
In 2020, we launched “The Motoring Organisation” as an independent brand, rooted in the experience we’ve accrued over decades. From that point, we set out to do things differently — to offer Aftercare that is smart, reliable, and customer-focused.
Our flagship Aftercare product is built to delivery what customers really need. We take the burden off drivers and dealers, helping protect against rising costs, uncertainties, and the unexpected.
We pride ourselves on:
• Great Service
• Transparency
• Integrity
As the UK’s #1 Trading Standards Approved Aftercare provider, our mission is to ensure every interaction is clear, supportive, and puts the customer first.
At TMO, we’re not just keeping pace with change — we aim to lead it. Our vision is to build solutions that deliver real value, trusted cover, and confidence on the road, every time.
Contact info
Benchmark House, 8 Smithywood Drive, Ecclesfield, S35 1QN, Sheffield, United Kingdom
- 03300 552 080
- CustomerServices@tmo.co.uk
- tmo.co.uk
4.6
Excellent
355 reviews
Replied to 87% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from TMO - The Motoring Organisation
Hi,
Thank you for your wonderful review!
We're so pleased to hear that your renewal process was easy and smooth. Cameron will be thrilled to know he made a positive impact by being helpful and informative.
If there's anything more we can do, please don't hesitate to reach out.
Thanks for choosing staying with us!
TMO
Quality service!!
From start to finish, I had unbelievable service. From reporting my issue, to having it resolved was a matter of a couple of phone calls. Each person I spoke to knew exactly what has been said previously, showing that they actually DO record what is happening and you don't have to repeat yourself. So happy I use TMO and nobody else. Highly recommend!!
1 November 2024
Unprompted review
Reply from TMO - The Motoring Organisation
Hi Adam,
Thank you so much for your fantastic review!
We're thrilled to hear that our team provided seamless and efficient service from start to finish. It's great to know that our commitment to keeping customers informed and ensuring clear communication at every step made the process smooth for you.
We strive to make each experience as hassle-free as possible, so hearing that you didn’t have to repeat yourself really affirms our efforts.
Thank you for choosing us and for your high recommendation—it truly means a lot to us!
TMO
Painless - as it should be!
I am very glad I bought a warranty for my car with TMO. There were zero issues with the claim: they asked me some questions and later followed up to say my claim had been authorised. Everything you hope/pay for in a warranty.
31 October 2024
Unprompted review
Reply from TMO - The Motoring Organisation
Hi Richard,
Thank you for such a thoughtful review!
We're thrilled to hear that your experience was smooth and hassle-free—exactly what we aim to provide.
At TMO, we believe in doing the right thing for our customers, setting ourselves apart from the usual warranty experience. We're glad we could deliver the straightforward support you deserve.
Thanks again for your trust in us!
TMO
It was so nice to actually speak with…
It was so nice to actually speak with someone who was extremely polite and knowledgeable in the situation I was dealing with.
Thanks again, Gabby
9 October 2024
Unprompted review
Reply from TMO - The Motoring Organisation
Hi Clare,
Thank you for your kind review!
We're delighted to hear that Gabby provided you with the knowledgeable and polite service you deserved.
Our team takes pride in being there for our customers, and it’s great to know Gabby made a positive difference in your experience.
Thanks again for sharing, and we’re here whenever you need us!
TMO
Great service from TMO.
My vehicle developed a fault. I contacted TMO. Vehicle was booked in by them at a local garage. Everything went smoothly. No problems at all.
Definitely recommend.
Special mention to Harry, he sorted it from start to finish. Made phone calls and kept me updated. Thank you for a great service.
8 October 2024
Unprompted review
Reply from TMO - The Motoring Organisation
Hi Phil,
Thank you for your wonderful feedback!
We’re so pleased to hear that everything went smoothly with your vehicle repair and that our team, especially Harry, was able to support you from start to finish.
Keeping you informed and ensuring a hassle-free experience is exactly what we strive for, so it’s great to know we hit the mark. Thank you for recommending us, and we’ll be here whenever you need us!
TMO
Problem sorted
I contacted TMO about a problem with my car it was in and fixed within a week Harry was excellent very helpful and understanding.
2 October 2024
Unprompted review
Reply from TMO - The Motoring Organisation
Hi David,
Thank you for your review!
We’re thrilled to hear that your experience with us was smooth and that your car was back on the road in no time. It’s fantastic to know that Harry was able to provide such helpful and understanding service – we’ll be sure to pass on your kind words!
We always aim for 5-star service, so if there’s anything we could have done to make your experience even better, we’d love to hear your feedback.
Thanks again for choosing us. We’re here for you whenever you need us!
TMO
I bought TMO motoring Warranty for a used LR Discovery 4
I bought TMO motoring Warranty with a Land Rover Discovery 4, 2016 with 46 000 miles on the clock, recommended by the vendor in Macclesfield. Today, after my second claim in six weeks I exclaimed “ you are the best warranty company in the world!” to the agent. The first fault was a gear select disc which my local garage dealt with direct with TMO. The second, a restricted performance fault caused by an air intake switch, was resolved immediately as I was about to take the vehicle on the continent. TMO retrospectively authorised this work and refund. I cannot recommend this company enough. Their agents are all straight forward, no nonsense people and highly professional. Customer service I have not experienced in years. Very competitive pricing too compared to main dealers and online warranty companies. I recommend you call TMO first if you are looking for a warranty on a used prestigious vehicle.
4 October 2024
Unprompted review
Reply from TMO - The Motoring Organisation
Hi David,
Thank you so much for taking the time to share this incredible review!
We're thrilled to hear about your positive experiences with both your Land Rover Discovery claims. It's great to know that our team was able to provide swift resolutions for your repair issues, especially with the time-sensitive nature of your second claim.
We pride ourselves on offering straightforward, no-nonsense support, so it's really encouraging to hear that you found our service professional and easy to work with. Your recommendation means a lot to us, and we're glad that you found our pricing competitive as well.
If there's anything else we can assist you with in the future, please don’t hesitate to reach out. Thank you for choosing TMO, and we hope you continue to enjoy driving your Discovery with peace of mind!
TMO
Disappointed
You definitely need to read the small print very carefully. They only pay out upto £40 p/h labour costs,so if you’re garage charge £50 or £60 p/h you will have to pay the difference. You don’t expect to pay in my case an extra £108 when you have only owned the vehicle for 6 months and have what you think is a years warranty. You expect to be paid in full and you don’t even get support from The Motor Ombudsman they are a waste of time and don’t contact you until you contact them 😡
Two hours after submitting this review I get an email from The Motoring Ombudsman saying thank you for your patience we are still dealing with my claim. They want 3 more bits of information that they already have I just give up, They just make it more and more difficult.
Despite your very long reply I still don’t agree with this outcome. I even had a phone call from a member of your team saying you would be prepared to pay me the £108 if I would edit my review and give you 5* why would I do this after I originally gave you 2* I couldn’t change it it would be like backing down. I will tell anyone not to waste their money on a very poor warranty. The best warranty I have had is with warranty wise far better and easier to deal with than TMO
19 April 2024
Unprompted review
Reply from TMO - The Motoring Organisation
Dear Mr Holt,
Thank you for taking the time to share your experience, we’re sorry to hear you feel this way.
The aim of our response is both address your comments, and to clarify the support we’ve provided in your situation to help any readers understand a more balanced view on how we go above and beyond for all customers.
Firstly, we provide all customers the option of a TMO approved garage to avoid any shortfall in costs, though you chose to go to your own repairer before contacting us. Secondly, the labour rate condition is designed to help deliver fair and reasonable pricing for all customers and is a standard provision in almost all warranties. If this was uncapped, then pricing for customers would be totally unpredictable and likely increase. Lastly, over and above the information that is clearly detailed in your warranty documentation, we also communicated the consequences of using your own repairer on two separate occasions to ensure you were fully aware of potential shortfalls from the very beginning.
Despite the terms of your warranty and the awareness we raised to them, we still went above our contractual terms and have covered a almost £3,000 in repairs on your vehicle, leaving you with only £108 to pay - this just 3% of the total costs we've paid.
We understand that any out of pocket expense can be frustrating, but we believe our contribution of 97% of the bill demonstrates our commitment to supporting our customers, even beyond the terms of the warranty.
As for The Motor Ombudsman, we’re unable to comment on their processes, but we can assure you that we will continue to provide any support or necessary documentation in a timely manner and be fully transparent throughout the process.
We always aim to be clear, fair, and supportive, and we’re proud of the efforts we make to go the extra mile for our customers. We hope this clarifies the situation for anyone reading this review.
Updated - 13:45, 04/10/2024
In response to the edit to your review, a member of our team contacted you to kindly ask that you adjust your review so it better reflects what has actually happened. As a goodwill gesture during our call, we offered to support you even further by covering the £108 shortfall. Unfortunately, you declined our offer.
Kind regards,
The Motoring Organisation
Reply from TMO - The Motoring Organisation
Hi Craig,
Thank you for your 5-star review!
We’re thrilled to hear that you found the claims process quick and easy. We work hard to ensure a seamless experience for our customers, so it's great to know we delivered.
If you ever need assistance in the future, don’t hesitate to get in touch!
TMO
Reply from TMO - The Motoring Organisation
Hi Lexie,
Thank you so much for the 5-star review!
We're delighted to hear that you experienced fast service, as we always strive to provide efficient and reliable support for our customers. Your positive feedback means a lot to us, and we look forward to being there for you whenever you need us in the future!
TMO
Excellent customer service
Very helpful knowledgeable and friendly customer service. Answered all my questions and I didn't have to wait in a queue which is refreshing.
13 September 2024
Unprompted review
Reply from TMO - The Motoring Organisation
Hi,
Thank you for the awesome review!
We’re thrilled to hear you had a great experience with our friendly and knowledgeable team—no queues and quick answers, that’s what we like to hear!
We aim to keep things as smooth and refreshing as possible, so it’s fantastic to know we hit the mark. If you ever have more questions, we’re always ready to help (and still no queues!).
TMO
Problem sorted
Bought a 3yr old motor home 6 months ago ( from a dealership)and on its 3rd trip out two weeks ago the control panel failed so no lights/ water/ entertainment/ toilet etc. The woman from TMO tried her best to get someone to come to us to look at it but both she and myself were unable to find anyone able to help, however she kept us in the loop and was going to arrange a technician to look at it when we got home. After a second day the panel started working again but I was assured that our problem was all on record in case it happened again. Last week about to go on a 4 day trip only to find the the panel dead again, this time we were able to stop at the dealership en route who quickly confirmed the control panel had had it so a claim was put in for it to be replaced. Three days later after having to confirm how many miles we have done, the claim was agreed and we are now waiting for a new panel.
26 September 2024
Unprompted review
Reply from TMO - The Motoring Organisation
Hi Steve,
Thank you for sharing your detailed experience with us.
We’re sorry to hear about the issues with your motorhome’s control panel, but we’re glad that our team was able to support you through the process. While it’s unfortunate that no one could assist on-site during your trip, it’s great to hear that our team tried everything they could and kept you informed, ensuring everything was documented for future reference.
We’re pleased the claim has now been approved, and we hope the new control panel will have you back on the road smoothly.
If you need anything else along the way, don’t hesitate to reach out—we’re here to help!
TMO
Stress-Free Car Repair
When my car wouldn’t start, the AA arrived and identified a faulty starter motor. My car dealer confirmed the issue, and since I have TMO coverage, they covered the cost of the replacement. The process was straightforward and efficient, which was helpful. I am satisfied with the TMO service.
27 September 2024
Unprompted review
Reply from TMO - The Motoring Organisation
Hi Abed,
Thank you for your feedback! We're glad to hear that your issue was resolved efficiently.
It's great to know that our coverage was able to assist with your starter motor replacement without any hassle. Providing a straightforward claims process is what we aim for, so we're thrilled you’re satisfied with the service.
If you ever need further assistance, we’re here to help!
TMO
Very helpful and friendly!
Siobhan’s has been extremely helpful through the claim process, making it very easy and quick. She answered all my questions throughly and professionally & ensured I was happy with everything at each point. Really good customer service!
20 September 2024
Unprompted review
Reply from TMO - The Motoring Organisation
Hi Holly,
Thank you for sharing your experience!
We’re so pleased to hear that Siobhan was able to make your claims process smooth and stress-free. It’s wonderful to know that she took the time to answer all your questions thoroughly and professionally.
Providing excellent customer service is something we take pride in, and we’re glad to hear it made a difference for you. We’ll be sure to pass your kind words along to Siobhan—she’ll be delighted!
Thanks for choosing us.
TMO
Recommend
Easy to contact and a knowledgeable and professional customer services representative
20 September 2024
Unprompted review
Reply from TMO - The Motoring Organisation
Hi Adrian,
Thank you for taking the time to leave such a positive review!
We’re delighted to hear that you found it easy to contact us and that our customer service team was knowledgeable and professional.
We work hard to ensure our customers receive excellent support, and it’s great to know we hit the mark. If you ever need anything else, don’t hesitate to reach out—we’re always here to help!
TMO
The person I spoke was very helpful and…
The person I spoke was very helpful and explained things well, could not of been happier with the service.
20 September 2024
Unprompted review
Reply from TMO - The Motoring Organisation
Hi Ali,
Thank you so much for your 5-star review!
We're thrilled to hear that you found our team helpful and that everything was explained clearly. Providing the best possible service during the claims process is our top priority, and it's wonderful to know we were able to meet your expectations.
If you ever need further assistance, we're always here to help.
Thanks for choosing us!
TMO
Couldn’t fault them really
Couldn’t fault them really. The only downside is many garages are weary of third party warranty work due to some who don’t pay or are awkward to work with. The garage I went with erred on the side of caution but TMO were good to work with, explained things to me (first time I’ve had to claim) and were more than happy to pay once the work was authorised and evidence given. Also very flexible with where I went. Definitely have the confidence in TMO if I need to claim again.
17 September 2024
Unprompted review
Reply from TMO - The Motoring Organisation
Hi Alex,
Thank you so much for your 5-star review!
We’re thrilled to hear that you had a smooth experience, especially for your first interaction with us.
We understand that some garages can be a little cautious with third-party warranties, but we’re glad we could put both you and the garage at ease with our straightforward processes.
It’s fantastic to know our flexibility and clear communication made your experience even better. We’ll always be here to help, so you can claim with confidence in the future!
Thanks again for your trust in us.
TMO
Excellent service
Very quick efficient service with regular updates from the team
17 September 2024
Unprompted review
Reply from TMO - The Motoring Organisation
Hi Michelle,
Thank you for your feedback!
We’re pleased to hear that you experienced quick and efficient service with regular updates from our team.
Keeping our customers informed is a priority for us, and it’s great to know we’re hitting the mark. If you have any further needs or questions, don’t hesitate to reach out.
We’re here to help!
TMO
Fast and efficient
I reported the fault with my vehicle and was given a choice of facilities to choose from. The garage I chose booked me in, diagnosed the problem and then contacted The Motoring Organisation for approval. This all happened with minimum fuss and bother. Great communication and professionalism. Highly appreciated and recommended.
12 September 2024
Unprompted review
Reply from TMO - The Motoring Organisation
Hi John,
Thank you for sharing your experience with us!
We’re delighted to hear that our process was smooth and hassle-free for you. It’s great to know that the garage you chose provided excellent communication and professionalism throughout.
Your recommendation means a lot to us. If there’s anything more we can assist with, just let us know!
TMO
Handle the case very professionally and…
Handle the case very professionally and up to mark dr qureshi
16 September 2024
Unprompted review
Reply from TMO - The Motoring Organisation
Hi Mobeen,
We’re so glad to hear that our team's professionalism made a positive impact on your experience!
We pride ourselves on delivering high-quality service, and it’s wonderful to know that our team is meeting those standards. If you have any further needs or suggestions, don’t hesitate to get in touch.
Thank you for your feedback!
TMO
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.