The worst delivery company ever... not recommend. I had some documents to be posted , supposed to come on Friday. Stood all day at home waiting for the driver and then saw on website that the recipi... See more
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They were supposed to collect a return parcel from my house between 12:00 - 14:30, on 11th September. They never came, nor contacted me since. Extremely poor service.
Absolute Rubbish! No chat available. Automated answering can't find Anything! Phone number not recognised. Second time these clowns delivered an item, First one lost, Second one coming up as d... See more
Zero stars. Item is in Tallaght Depot 18 days after scheduled delivery. A Christmas present. Numerous calls, emails and even a visit to the Tallaght Depot have failed to produce a new delivery date. N... See more
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Incapable of delivery to Co. Meath
Incapable of delivery to Co. Meath.
I had ordered a parcel from amazon.co.uk and wasn't available to collect it from the carrier when they came over to my house. So they left a note with the details to arrange another delivery.
Their website for this does not work and just generates errors. I was on the phone with their customer service team (incompetent!) who assured me two days ago saying it would be delivered yesterday. After waiting for the whole day at home, I rang customer support asking what had happened, only to find out that the parcel in question had not even left the depot!!!
Now waiting for them to redeliver today (hopefully, although not hopeful!)...
Otherwise I guess I'll just have to head over to Tallagh to collect it myself, and hopefully talk to some manager about the issue!
22 November 2017
Unprompted review
Serious lack of customer service and inability to make delivery of parcel
I went through a 3rd party website, to book a parcel collect with TNT. The TNT driver appeared to pick up delivery, the labels I attached to the parcel stated TNT and the driver who picked up the item was in a TNT van.The TNT head office rang me and were ok to talk to me at this point regarding collection of my item but now that they have lost the item apparently they cannot speak to me and I need to go through the 3rd party site. I cannot seem to find out where the item I post over 2 weeks ago is located at present and TNT seem completely unwilling to help. I would not advise anyone to use this service if you actually want your item delivered!
Seem completely unwilling to help with getting this issue resolved and yes I know I booked through a 3rd party but it wasn't them that lost my item it was TNT!.No customer service to speak of!
Also why does your parcel tracker say I can contact your customer service team to follow up when you have made it very clear I cant and that you do not wish to speak to your customers?
21 October 2016
Unprompted review
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