Toad Hall Cottages Reviews 

348
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 173 reviews, reviewers overwhelmingly had a great experience with this company. Reviewers consistently praise the wonderful locations, beautiful surroundings, and well-maintained properties that offer stunning views and a thoroughly comfortable stay. Customers also appreciate the straightforward booking process, clear instructions, and consistently helpful communication provided by the local teams during their holidays. However, some people mentioned experiencing occasional cleaning issues upon arrival, occasionally finding spaces dusty, with dirty facilities or unclean bathrooms. A few other people also felt that certain items inside the accommodation, such as beds or linen, were worn out, thin, or uncomfortable. Reviewers occasionally noted that some minor maintenance tasks or broken equipment required attention during their otherwise pleasant trips.

What people talk about most

Location

Clients share positive opinions on location, highlighting the fantastic settings and stunning views near the... See more

Quality

Users describe positive interactions with quality, consistently highlighting high standards of accommodation,... See more

Booking process

Reviewers mention positive feedback about booking process, highlighting that it is consistently efficient,... See more

Service

People report positive experiences with service, noting that queries and issues are consistently dealt with... See more

Facilities

Consumers find facilities to be positive, noting that properties are well equipped and feature everything... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Most enjoyable two week stay at 'Little Tern'. A well fitted most comfortable property in an excellent position, merely two minutes walk to M&S Food, and less than ten minutes walk to Waitrose. Ea... See more

Rated 5 out of 5 stars

Everything at the property was as in the brochure and even the weather played ball. Would heartily recommend Smugglers Cott,The Golden Guinea and the Peking Garden for good value and quality meals wi... See more

Rated 5 out of 5 stars

Toad Hall Cottages has an excellent easy to navigate website that gives you more information than many others including good photos of holiday properties. Payment is easy too. If you need to call them... See more

Rated 5 out of 5 stars

We have booked multiple holiday cottages with Toad Hall and all of them have been excellent and exactly as described. When there have been issues then Toad Hall have been amazing in their responsive... See more



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

348 reviews

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No recent history of asking for reviews

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4.6

All reviews

(348)

161 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful property

The Exchange is a beautiful property, very well maintained and so clean. The views are just stunning. Huge bedrooms and lovely kitchen, with great furniture in the living room too, and the picture perfect window lets so much light in. We truly loved our stay here and hope to return. Thank you to the owners and Toad Hall.

20 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent company to deal with.

Excellent company to deal with, have booked with other companies I always return to Toad Hall Cottages. Booking is straightforward and an easy site to navigate but what I like best is the standard of the accommodation available through them, always of the highest standards, comfort and cleanliness. Would highly recommend them!

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Great service

We had a bad holiday let elsewhere and Toad Hall
Helped us to
Move to
One of their properties and it was lovely. Thank you

23 September 2025
Unprompted review
Rated 5 out of 5 stars

Toad Hall Cottages are an excellent…

Toad Hall Cottages are an excellent company to work with. They reply to emails immediately and are always there to help. It is always possible to speak to an actual person not a pre recorded voice and the call always goes straight through to a person. I cannot recommend them too highly

26 September 2025
Unprompted review
Rated 3 out of 5 stars

Lovely cottage but needs some TLC

Lovely cottage, great location and view of the harbour from the bedroom. Bathroom very small, would be very difficult to use for larger guests or people with mobility difficulties and the upper floors were damp which affected our clothes and bedding. If the problems with the damp were fixed and some other small DiY work done, it would be perfect, but our stay in the cottage was slightly disappointing but the village and hostilities were amazing. Be aware of parking for unloading and loading when arriving and departing, this needs careful planning as not easy, especially if you have mobility problems or large amounts of luggage due to no parking in the village at all!

20 September 2025
Unprompted review
Rated 5 out of 5 stars

Perfect location, perfectly equipped

Our rental property was perfectly located, presented, furnished and equipped. Spacious private, secure and undercover parking was excellent. The house was right on the edge of town and the quay so everything we needed was a short walk away. Balcony was a great place from which to people-watch and rear terrace an afternoon sun-trap.

18 September 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful stay at Bluebell Cottage

Wonderful stay at Bluebell Cottage. It had everything you could possibly need. A wonderful garden in the sunshine, and a cosy wood burner for the colder evenings. Would highly recommend and we will be returning. Perfect for those with pooches.

This is my second time booking through ToadHall Cottages and each time has been seamless. Their office in Kingsbridge is extremely helpful

22 September 2025
Unprompted review
Rated 2 out of 5 stars

Not recommended

Cottage was lovely and well maintained. But was missing several basic items. But for £1000 not to even arrange a pint of milk for our arrival was pretty mean. And then we found they were advertising weeks either side with 20% off and there had been no mention of any sort of reflection on our booking.

And the final kicker is that they removed my review of the cottage.

Clearly they have a policy to remove any negative feedback to maintain their bubble of perfection. So I'd suggest you don't trust their reviews and I won't be using them again a

If you're reading this Toad Hall, I'd recommend you consult with Aspects in Cornwall - they are extremely good and charge reasonable prices as well.

20 September 2025
Unprompted review
Rated 5 out of 5 stars

Our accommodation was fantastic and…

Our accommodation was fantastic and even better in reality. Clean and well equipped. As keen cooks the kitchen had everything needed. Some milk on arrival would have been handy for people needing a cuppa after a long journey - but that's being picky!

11 September 2025
Unprompted review
Rated 5 out of 5 stars

I always book with Toad Hall cottages…

I always book with Toad Hall cottages for British (more specifically South Devon) stays and have done for many years. Trustworthy, reliable and local business, well organised, with no hidden extra costs. Photos of the properties seem accurate, descriptions and property details also very reliable. Easy to arrange property bookings online without assistance, but you are safe in the knowledge that the offices/staff are there if you need extra help or guidance.

30 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent website, helpful staff, easy booking

Toad Hall Cottages has an excellent easy to navigate website that gives you more information than many others including good photos of holiday properties. Payment is easy too. If you need to call them you will find the staff most helpful. When the lift was out of order in the flat we booked, a member of staff came along to help us carry our luggage up when we arrived. We have booked with Toad Hall Cottages for many years; it's our preferred company!

23 August 2025
Unprompted review
Rated 5 out of 5 stars

Stunning property

Stunning property, great host, extra touches and consideration to enable our disabled daughter to be comfortable and happy during our stay..

12 September 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful apartment

This apartment is absolutely beautiful, spacious, comfortable, clean and cosy. Last week was our 6th (I think) visit to this apartment, we just love it. A short walk down into town and its own undercover parking for 2 cars, which is brilliant. Will definitely be booking our 7th visit for next year.

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Very friendly and efficient service

Very friendly and efficient service.
Good communication and easy to navigate website.
Flexible payment options.
The cottage we rented, Suffolk Cottage was outstanding. We will be returning next year.

6 September 2025
Unprompted review

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