To'ak Chocolate Reviews 267

It has now been 13 days since I placed my order, and I still haven’t received my chocolates or any response from the company.

I chose this brand because of its reputation, and I was genuinely excited to try it. Unfortunately, I haven’t received any direct response from customer support despite reaching out via email, WhatsApp, Instagram, and phone. I understand this order was placed during the holiday season, but the lack of communication has made it difficult to know what to expect.

According to the website, international orders may take up to 7 business days. Since not all days between December 23 and January 5 are official holidays, I wasn’t sure how business days were being counted during this period. In situations like this, it is usually helpful when brands communicate holiday schedules or possible delays, so customers know what to expect. I also tried accessing the FAQ link provided in the automated email response, but it currently leads to a Cloudflare error.

Given the reputation of this brand, this experience has been disappointing. I hope this feedback helps improve communication and customer support for future customers.

I've been a loyal To'ak customer for many years. I recently purchased a $250 selection as holiday gifts. The initial shipment arrived with fat bloom, punctured foil, and one bar that tasted off. For ultra-premium chocolate, this was unacceptable.

My first support request went unanswered for a week, prompting this review. To'ak then responded with both a full refund and replacement.

This new shipment arrived in fantastic condition, with a later production date, plus a generous bonus box as a goodwill gesture. The chocolate itself, when properly handled, remains truly exceptional.

Takeaway for international buyers: To'ak's product is genuinely special, but their cold chain for international shipping has been inconsistent. If your order arrives with bloom or other issues, they will ultimately make it right. Earlier batch dates with a short date may be more susceptible to degradation.

Credit to Venecia in customer support for seeing this through. Thank you, To'ak. Please enjoy this incredible chocolate experience.

Can’t see what the all the hype is about. Horrible aftertaste and not a great texture.
With the prices it’s really not worth it.
Rather stick to cadburys or my favourite by far toblerone

this product is a ripoff. i don’t recommend anyone to buy. please read the reviews before you purchase any of this products.

They are a fly-by-night company with NO customer service. I ordered chocolate from them and when I got the confirmation of my order it was not for what I thought I ordered. I called immediately to cancel my order and was sent to voicemail and left a voicemail asking to cancel my order and then sent them a note via their website. I called again the next day and again was directed to voicemail and left another message. They are a non-responsive company and I now have no choice but to dispute the charge with my credit card company. Do not do business with this company!

(Toak addressed my complaints in a responsible and considerate way. Since much of their operation is in South America -- given the givens, it could be considered also in a timely way.) I am once again eager to receive their second try at shipping me chocolate. They've been shown to be a responsive retail business, and I've reconsidered the assumptions I made after my first experience with them.

Great reviews. Well-deserved, based upon my personal experience. There had been a miscommunication about a shipment. The CEO stepped in over the 2023 New Years’ weekend to straighten it out. That’s extraordinary. A very substantial recipient of the gift received everything on time. For that, I am very grateful. Thank you! HIGHLY RECOMMENDED

Quality chocolate with exquisite packaging. Pricing is extreme. $65 for a 18 bar sampler, totaling less than 2 oz. is not what I was expecting. I purchased off an add on my phone, where descriptions were not easily found, so I was surprised to receive less than 4 oz of chocolate for the $115. I think the chocolate I get at Whole Foods, at $5-7/bar is comparable. If you can afford it, and want a luxury chocolate experience, go for it!

An amazing chocolate. I look forward to using the barrel aged chocolates in my dinner party desserts.

Excellent products - will order again.

Got the 18 pc sample box. Fantastic!!

The taste of chocolate is pretty good and worth the price. But the packing used in protecting the little product itself were way too much. It’s not quite eco friendly so I do hesitate whether should I get another purchase.

Straightforward ordering process, quick shipping excellent product. What more could you ask for?

The service was excellent. Originally it said it would take a week for me to get the product but it only took I think 3 days to get it. I am always happy when a product comes before the due date.

Great service and great chocolate! Beautifully packaged!

The chocolate is so fuciing good oh my god Jesus it’s like a rainbow in my mouth. But not like a normal rainbow, like a rainbow of the like the mouth like explosion of woah. Make more! You are so good and what you do, don’t change a thing you are a shining star you beautiful light of happiness you. Give me chocolate pls it is so just amazing, expulsionary, and chocolate my guy

It was really a present journey to have the chocolate, thank you so much and I’ll definitely recommend it to my friends and family.

Delivery of product was perfect, and responsiveness to email question was likewise. The product itself was very fine.

To'ak Chocolate is beyond any chocolate I've ever tasted. I will be purchasing more in the future. Further, this company is operated by a group who care....enough said.