Had quite an adventure waiting delivery. The battery pack part of the purchase apparently was delivered to Ontario, California and spent several days there before it was turned around and forwarded. F... See more
Company replied
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Review summary
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Reviews shaping this summary
Ordered an XL with battery, took about 3 weeks to arrive. Was too small for me. I'm size 14 normally. Contacted cust service and they were amazing!! 2 weeks later received 1XL which was a little bigge... See more
Company replied
The body warmer is a great addition to a cold winter to help keep you warm. I initially only bought the body warmer as I assumed it would work with any type of battery pack. This was not the case, it... See more
Company replied
Received within acceptable time have charged battery pack and turned on appears to be working. Brought specifically for a birthday gift so hasn't been worn yet. I researched heated clothing extensivel... See more
Company replied
Company details
Written by the company
We specialise in premium heated clothing designed to keep you warm, comfortable and active in cold weather.
Contact info
United Kingdom
- help@toastybody.com
- toastybody.com
3.4
Average
339 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
ABSOLUTELY HORRIBLE!!! DO NOT BUY FROM THIS COMPANY AT ALL!!!
ABSOLUTELY HORRIBLE!!!
Got large jacket which was way too small and sent then the company resent THE SAME SIZE JACKET WITH THE SIZE TAGS CUT OFF..
WHAT A SCAM!!!
ANGRY AND VERY FRUSTRATED.
Ordered Dec 11 and Jan.17 and still no jacket my 86 year Dad can wear and it was his major Christmas gift.
With the company cutting off the tags and pics were sent as proof, I think I should get a full refund and the actual 2X LARGE jacket free
17 January 2026
Unprompted review
Reply from Toastybody
Hi,
We’re very sorry to hear about the frustration and disappointment caused by your orders. This is not the experience we want any customer to have, and we completely understand why you’re upset—especially given that it was meant to be a special gift for your father.
Please provide your order numbers and any photos you have. We’ll escalate this immediately to ensure you receive the correct 2XL jacket, and we’ll arrange a full refund for the inconvenience caused. Your satisfaction and your father receiving a proper gift are our top priorities.
This company is a scam
This company is a scam. Product arrived weeks late. Then it didn't even work. They wont offer a full refund. What a piece of crap.
15 January 2026
Unprompted review
Reply from Toastybody
Hi,
We’re very sorry to hear about your experience and completely understand your frustration. This is not the service or quality we aim to provide, and we want to make it right.
Please provide your order number and any details about the product issue. Once we have that, we’ll investigate immediately and ensure you either receive a full refund or a replacement that works correctly. Your satisfaction is our priority.
High quality
The jacket was made well and kept me warm! My only complaint was that it arrived late and I wanted it for Christmas. In the future I will order sooner to avoid this.
17 January 2026
Unprompted review
Reply from Toastybody
Hi!
Thank you for your feedback. We’re glad to hear that the jacket kept you warm and that you’re happy with the quality! We completely understand the frustration with the timing—ordering a bit earlier next time should help avoid any holiday delays.
DO NOT PUECHASE FROM THIS COMPANY!!!!
Still waiting on an order placed in early December. Would not recommend to anyone to purchase from this company, continued apologies for the delays but no positive action or results.
3 December 2025
Unprompted review
Reply from Toastybody
Hi,
We’re very sorry for the delay and completely understand your frustration. This is not the experience we want any customer to have, and we want to resolve this immediately.
Please provide your order number and any tracking information you have. Once we have that, we’ll investigate the shipment and ensure your order is delivered as soon as possible—or provide an alternative solution if needed.
Good Product.
The delivery was quick and the Gilet is fantastic quality and keeps you really warm.
5 January 2026
Unprompted review
Reply from Toastybody
Hi!
Thank you for your feedback! We’re thrilled to hear that the gilet arrived quickly and is keeping you warm with its fantastic quality.
Absolutely lovely comfy for nice cold…
Absolutely lovely comfy for nice cold weather...
17 January 2026
Unprompted review
Reply from Toastybody
Hi!
Thank you for your review! We’re so glad to hear that your item is keeping you comfy and warm in cold weather.
Great jacket
Great jacket, easy to keep charged. Mail order like the "old days" of catalogue shopping.
10 December 2025
Unprompted review
Reply from Toastybody
Hi!
Thank you for your lovely feedback. We’re so glad to hear you’re enjoying the jacket and finding it easy to keep charged! And we love the “old days of catalogue shopping” comparison — that gave us a smile 😊
Upside/doenside
Easy ordering process. Quick enough turn around time. However, for some reason, my payment method was declined after I had already received my order. I do not understand how I was able to order, get confirmation, and receive my order, then have payment declined???
19 December 2025
Unprompted review
Reply from Toastybody
Hi!
Thank you for your feedback. We’re glad to hear you found the ordering process easy and the delivery time reasonable. We completely understand your concern about the payment issue, and we’re sorry for the confusion this caused. Occasionally, banks may initially authorize a payment and then later flag or reverse it for security reasons, which is outside of our control.
If you’d like, please contact our support team with your order number and we’ll be happy to review this for you and clarify what happened.
Shipping was the only problem
Shipping was the only problem. Battery arrived week before jacket. Battery is heavy in its pocket.
Coat keeps me warm for sure. Love it. Wish it had an off button instead of having to unplug it.
11 December 2025
Unprompted review
Reply from Toastybody
Hi!
Thank you for your thoughtful review. We’re glad to hear you love the coat and that it’s keeping you warm! We appreciate your patience with the split delivery of the battery and jacket, and your feedback about the battery weight and on/off control is very helpful—we’ll be sure to pass this along to our product team for future improvements.
Reply from Toastybody
Hi!
Thank you for your kind words. We’re delighted to hear that you found our team quick to respond, extremely helpful, and gracious—it truly means a lot to us!
Non Delivery - Terrible Customer Service
Product did not arrive within delivery time frame. Order 2nd Dec as Xmas gift amd still hasn't arrived on 15th Jan. Customer service provides NO information but uses generic "we understand" jargon but offers now actual information on when something will be delivered. Only that "its coming". Have said if it didn't arrive soon id seek a refund and Tesse (cust service rep) said they could start that. When it remained undelivered I asked for the refund only to be told they can't. Handled absolutely terribly for a small sum of money for them.
15 January 2026
Unprompted review
Reply from Toastybody
Hi,
We’re very sorry to hear about your experience, and we completely understand your frustration. Waiting this long—especially for a Christmas gift—without clear delivery updates is unacceptable, and we sincerely apologize for the inconvenience and disappointment this has caused.
This is not the level of service we aim to provide. Please provide your order number so we can immediately escalate this case, investigate the shipment, and ensure your refund is processed without further delay. We truly want to resolve this properly for you.
No goods/no information
No goods, no information. Ordered 9.1.26 and advised on the way by Evri, by 15.01.26 still no update so on contacting company because checking my order number and it not appearing on their web page suddenly it has supposedly been despatched. Legitimate company? 0nly time will tell.
15 January 2026
Unprompted review
Reply from Toastybody
Hi,
We’re very sorry for the confusion and frustration you’ve experienced. This is not the smooth experience we aim to provide, and we completely understand your concern about the lack of updates.
Please provide your order number and any tracking information you have. Once we have that, we’ll investigate immediately, clarify the status of your order, and ensure it’s delivered or provide a suitable solution. Your satisfaction is very important to us.
Amazing Customer Service
The size I ordered did not fit me. I contacted the company and got an immediate reply stating they will send me another coat. In addition to that they stated to keep the first coat and donate it. They were great with answering any questions promptly! Amazing!
15 January 2026
Unprompted review
Reply from Toastybody
Hi!
Thank you so much for sharing your experience. We’re thrilled to hear that our team could quickly help you get the right size and that you felt supported throughout the process. It’s wonderful to know you were happy with our prompt responses and service!
Order 8938
Order 8938
I ordered the Heated Base Layer Top in Xl. What arrived was a small. I normally wear a Large and the sleeves on this thing didn't even come to the end of my arms. I'm guessing its a small as there isn't actually a label in the item, which I'm not entirely sure is legal? The same day it arrived I registered for a return.
Its taken ToastyBody a month to reply and then they have tried to fob me off with keeping the garment and a 50% refund. I refused so they offered 80%. I still refuse so now they are saying they are un able to take the garment back as its been to long and they can't process a fall refund.
This is utter BullS**T. It is the law that customers can return items within 14 days for a full refund. I would have sent it back the day it arrived if Toasty Body had processed my request and provided a return address.
Stay clear of this company, there are many other options out there.
15 January 2026
Unprompted review
Reply from Toastybody
Hi,
We’re very sorry to hear about your experience and completely understand your frustration. You are right—customers have a legal right to return items within the specified period, and it’s unacceptable that your request wasn’t handled promptly.
Please provide your order number and any correspondence you’ve had, and we’ll escalate this immediately to ensure a full resolution, including a proper refund. Your satisfaction and trust are extremely important to us, and we want to make this right.
They actually responded back and made…
They actually responded back and made everything square. I was happy with my refund and may use them in the future. My wife just had an allergic reaction to it but it did get nice and warm!!
13 January 2026
Unprompted review
Reply from Toastybody
Hi!
Thank you for sharing your experience. We’re glad to hear that we were able to resolve your refund promptly and that the item kept you warm! We’re very sorry to hear about your wife’s allergic reaction and hope she’s feeling better.
Your feedback is really appreciated, and we’d be happy to assist you with any future purchases to ensure a safe and enjoyable experience.
Customer service very poor, product questionable
Very happy with the product.
Unfortunately it developed a problem after about 3 weeks. After an exchange of emails a replacement has been offered. Awaiting delivery, but so far impressed with the item and customer service.
UPDATE
Product ordered 8th December, delivered 24th December.
Used for just over 2 weeks.
12th January notified customer service of fault, namely it switches itself of immediately on powering up.
Exchange of e mails including video of fault.
15th January fault accepted by 'Tess' and replacement offered.
Then followed by emails from 'Keilah', first 17th January offering 50% discount then 18th January offering 80% discount but no replacement. The product is faulty, not fit for purpose. Instead of a heated gilet it is a simple body warmer. I have said numerous times now that full refund or replacement are the only options.
All I get from Keilah are emails starting 'We are sorry you no longer want the product'. PLease get the message it is FAULTY.
If I had received the working replacement as offered by Tess on 15th January I would have maintained my original 5* review. However, the customer service is at best poor.
I would suggest some of the reviews on customer service are, in my experience, questionable! As i have only received one faulty gilet and no replacement I have to rate the product as poor too as I have nothing else to measure.
Further update 9th February 2026
Eventually on 26th January a full refund was returned to my account, for which I was grateful.
16th February a response via Trustpilot from Toastybody as seen below. It took them a while and can they not see from the account that the refund has been made?
Conclusion, they did eventually refund me but it took an exchange of numerous email to achieve that.
At least they acknowledged customer service was poor, but why did it take so long?
15 January 2026
Unprompted review
Reply from Toastybody
Hi,
We’re very sorry for the ongoing frustration and confusion surrounding your faulty gilet. This situation clearly hasn’t been handled properly, and we completely understand your disappointment. A faulty product should absolutely be replaced or refunded without all the back-and-forth you’ve experienced.
Please provide your order number and any correspondence you have. We’ll escalate this immediately to ensure you receive either a full replacement or a refund, as promised, without further delay. Your satisfaction is our priority, and we want to resolve this correctly.
Challenging company
Challenging company. Website not giving discount. Questions unanswered. Refusal to cancel order even though it’s not been shipped. Tracking number from Chinese invalid. USPS tracking number shows label printed 6 days ago but not shipped. Been 12 days now and they say it’s in route but the tracking data they provide shows different. The fullfillment is poooor. The rep is polite however if you can’t fulfill timely you can’t provide a good customer experience.
15 January 2026
Unprompted review
Reply from Toastybody
Hi,
We’re very sorry for the frustrating experience you’ve had. We completely understand your concerns regarding the website issues, tracking confusion, and delay in shipping. You’re right—politeness alone doesn’t make up for poor fulfillment, and this is not the service standard we aim to provide.
Please provide your order number so we can investigate immediately, clarify the tracking information, and ensure your order is either delivered promptly or canceled with a full refund if needed. We want to make this right for you.
Very responsive
3 December 2025
Unprompted review
Reply from Toastybody
Hi!
Thank you for your feedback. We’re glad to hear you found our team responsive—it means a lot to us!
Great jacket and great body warmer
14 January 2026
Unprompted review
Reply from Toastybody
Thank you so much for your wonderful review! We’re thrilled to hear that you’re enjoying both the jacket and the body warmer. Your support means a lot to us, and we hope they keep you warm and cozy for a long time!
Just what was needed
Arrived in good time. Jacket is good quality and fits to size expected. The warmth it generates is lovely, and it's great to be able to adjust the temperature. The kids call it my "Star Trek jacket". Very happy.
1 January 2026
Unprompted review
Reply from Toastybody
Thank you for sharing such a fantastic review! We’re so happy to hear that the jacket fits perfectly and keeps you comfortably warm. “Star Trek jacket” — we love that! 😄 It sounds like it’s a hit with the whole family.
Enjoy your new jacket, and thanks again for your support!
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