Toastypro Reviews 

Sadly our experience mirrors those of other reviewers. Claims by Toasty Body, a subsidary of Flamin' Fitness of Brighton, that they have forwarded the 3x heated vests to Royal Mail for delivery is a lie! Neither of the two different tracking numbers they quoted are recognised by Royal Mail. Based on their breach of contract to deliver within their time frame of the 11th to the 15th. of December and the warnings from other dissatisfied custoners regarding product quality and potential safety issues, we have requested a full refund of £224-99. From other reviews it seems that we will have a fight on our hands to recover our money. Certainly once the 14 day waiting period after our first communicstion has elapsed will will be requesting a refund through our bank. PLEASE DO NOT USE THIS COMPANY OR ITS PARENT COMPANY. THEY ARE AT BEST DISINGENUOUS AND AT WORST... please insert your own verdict! Maybe start a class action against either Toastybody or their parent company, Flamin' Fitness Ltd. & maybe BBC Watch Dog need a call too!
Michael & Katie Bentham

Do not order from this company! It is a ripoff! I ordered heated gloves, but never received them. They sent a tracking number for the delivery date. It was a false number. When I entered the number into the USPS system, it showed that I had ordered COVID-19 masks! I never received those either! Even though I sent my credit card company the hard evidence of fraud, they would still not right the situation. I have been trying ever since to correct it. Once again, DO NOT ORDER FROM THIS COMPANY!!

They have now changed their website to Toasthoody so they can scam new people

I ordered four jackets which came to 180 euro from Toasty pro in December 2024. Products never arrived and emails keep bouncing back. Scam website. Plus shopify are ignoring me also. Any advice greatly appreciated.

wrong sizes and will not refund you even though the site take refund guaranteed. Stopped communication when telling them I would report them to FTC. Do not order anything from them. Scammers!

A complete scam in as much that they send random sizes, don't reply for weeks to months on end, took 10+ months to send a replacement (the size of a tent) and then don't reply at all, and refuse to countenance refunds.

Avoid at all costs, find a better option on Amazon with real reviews.

The products arrived later than expected and the base layer thermal set was extremely small considering I had used the online size guide to ensure the items would fit. The packaging also stated medium instead of xs. I felt the items were poorly made and did not heat up as expected.

After expressing my concerns with the team, they quickly helped with organising to return the products and did issue a refund almost immediately (within 2 working days). Customer Service was great.

Shame about the products.

Hello Nicole.
We've been over all this in previous emails. However, since it seems you either don't care or can't remember, I'll reiterate.

I wrote to you because of the poor quality and way too small size compared to the normal standard (We're talking 2-3 sizes too small in comparison to the norm).
You then asked if I wanted two new jackets to replace the ones I had already gotten.
I politely declined, considering one of the problems I had with the jacket was the quality (The linings were unstitching before we even got to wear them and the heating wasn't distributed as advertised.)
You then offered store credit, to which I again declined, referring you to the 30day money-back guarantee you had on your site and in your return policy.

Then afterwards it has been a back and forth between you offering the same bad solution, and me, just wanting my money back.

Do please understand that this is starting to *annoy* me off severely. I hope you will uphold your company's policies.

Thank you in advance
*Name*

If anyone needs to take them to the small claims court the address they gave me for returns is
19 St. Oswalds Way
Sheffield, S7 2AA, UK

Company is a fraud. It took many weeks to arrive from China after it was sent back at customs. Sizes are way too small. They are liars and promised a credit. Do not buy from them!!!!!

I bought two jackets for Christmas 2023 which took 3 weeks to arrive despite it saying 3-5 working days delivery. They arrived late and were child size bit an adult large. Emailed and told I would have a replacement sent. 3 weeks on.. nothing sent. I asked for a refund and was told to send them to a private address. I sent it at my expense via special delivery. 4 weeks on and no refund or answer on email. Total scammers!

Sizes are extremely small (not in line with their sizing chart) and customer service is atrocious. Ongoing battle to get a refund, despite website saying they do - only offered store credit.

AVOID!

It took almost a month for the 2 jackets to arrive. The power of the jackets went on and immediately off. Customer service replied very fast on my first e-mail, but after that no reactions at all. I want to return the jackets, I have tried several powerbanks, asked if there is a specific powerbank to use but no answer at all!

The item took over three weeks to arrive. The seller would keep saying it was 'on its way' and provide a tracking number, which was useless, as it just kept showing the item in transit from China to UK. The size was much smaller than standard UK size. More importantly, the item does not work at all. It appears to charge but doesn't switch on. On complaint, the company refused to refund but offers a credit!

Items (jackets) are x2 smaller than the UK label it's given. The customer service is non existant. I tried to return the items in line with their 14 day policy and they offered me replacements which are obviously no good.

Then they said they don't do refunds but "as a, gesture of good will, will offer 50% refund" I accepted just to receive a reply to that email that they don't do refunds. WTH

This went on back and fourth where a refund would be offered then denied, despite them offering it and despite me complying to their 14 day policy.

“we don't do refunds" - website says you do
"we don't accept underwear back" - they're coats!!
"our policy is no refunds" - your policy is the complete opposite.

EVEN if the sizes were suitable they feel cheap and nasty. Avoid this terrible company at all costs.

***UPDATE***

Toasty still messing me around and ignoring previous emails on our email chain which is now 25.

Like others, late delivery times & ridiculous sizing confirms my 2 star review.

22 days to receive my order & both are too small despite using recommended size guide.

No response on contacting the company. Giving it 7 more days before instigating a charge back.

It’s a shame as I really think the products could be good but the fulfilment process is a joke!

Extremely late delivery. Zero communication. Sizes are ridiculously small and quality of coats is absolutely awful.

Does state in description but I missed it - BATTERY NOT INCLUDED.

Bought and paid on line on the 9th December. Paid extra for premium insured delivery. No sign of order which I could almost understand given time of year but the promise was between 8 and 15 days.
Complaint is more because of lack of engagement. The SHOP app where I should be tracking order sends me to the YUN tracking site and all I can see is that order data was received on the 9th. Impossible to track on Toasty on own website as the order and tracking numbers on the receipt are not recognised. On the 15th I asked Toasty help address for an update. I received email on the 17th asking for details of my order and I sent screen shots of all the confirmation emails I had received when making purchase. Since the 17th nothing, not even an acknowledgment of my follow up email. Oh, and the YUN website still has not changed status or updated since the 9th.