Cannot and should not be relied upon for investment. Lies and manipulation was all the did on us.Was stranded by them for a while as I could not access capital. Had to aske against con co.m 4 rest it... See more
Company replied
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See what reviewers are saying
Fortunately i charge low Money , to partecipate on cold wallet and no more time After they send me a message where pretend a minimum of 3000 euro for to receive interest, for me was clair as a scam ,... See more
Company replied
Good so far.
AVOID!!!!! Probably The biggest scam ever. Stolen all of my investments, the biggest mistake in my life. Don’t trust in them, customer service is rubbish and they want you your money. NEVER INVEST IN... See more
Company replied
Company details
Written by the company
imToken is a reliable Web3 digital wallet trusted by tens of millions, enabling easy access to 50+ major networks including Bitcoin, Ethereum, TRON and TON.
Contact info
Singapore
- support@token.im
- token.im
You should know
1.7
Bad
26 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Fortunately i charge low Money
Fortunately i charge low Money , to partecipate on cold wallet and no more time After they send me a message where pretend a minimum of 3000 euro for to receive interest, for me was clair as a scam , and a woman who's told me she called as "Nana " was the Person who teach me about imtoken , she told me more positive about this imtoken , but i never trust about ... In fact after two months all little money svanish from the wallet , so don't put your money because Is very high probably they burn without a reason .
5 March 2026
Unprompted review
Reply from imToken
imToken is a decentralized self-custodial wallet — we do not operate investment platforms, and we never have access to or custody of your funds. Cases like this usually involve phishing or fake sites impersonating imToken. To stay safe, always download imToken only from our official website https://token.im, keep your mnemonic/private key secure, and avoid connecting to unverified DApps.
AVOID!!!!
AVOID!!!!! Probably The biggest scam ever. Stolen all of my investments, the biggest mistake in my life. Don’t trust in them, customer service is rubbish and they want you your money. NEVER INVEST IN THIS RUBBISH WEBSITE
8 December 2025
Unprompted review
Reply from imToken
imToken is a decentralized wallet where users have full control of their assets through their private keys. Any unauthorized transactions are usually caused by private key or mnemonic leaks, or interactions with unverified third-party DApps. Please always keep your mnemonic/private key safe and avoid connecting to unfamiliar DApps to protect your assets.
Fraud addresses
I would like to report fraudulent addresses.
I answered a text from a girl after talking to her for a while. She told me that she can help me make some money by investing in BTCC.US crypto futures website, for over a year she would have me transfer funds from my bank to Coinbaseto buy Ethereum crypto. Then I would transfer the crypto to IM token. Then to a BTCC.US address or to other addresses. When I contacted BTCC, BTCC told me that they had no record of me and the addresses were not on their platform. I lost a total of 900000USD
So, I to believe Imtoken is liable as I find it unbelievable that IMtoken did not have the knowledge the recipient’s address/es were from scammers. Since, I to believe that IMtoken is liable.
1 August 2025
Unprompted review
Reply from imToken
imToken is a decentralized self-custodial wallet — we do not operate investment platforms, and we never have access to or custody of your funds. Cases like this usually involve phishing or fake sites impersonating imToken. To stay safe, always download imToken only from our official website https://token.im, keep your mnemonic/private key secure, and avoid connecting to unverified DApps.
Account was created and Funds were …
Account was created and Funds were transferred to Imtoken less than 24 hours my funds were stolen. A zero balance
6 February 2026
Unprompted review
Reply from imToken
imToken is a decentralized self-custodial wallet — we do not operate investment platforms, and we never have access to or custody of your funds. Cases like this usually involve phishing or fake sites impersonating imToken. To stay safe, always download imToken only from our official website https://token.im, keep your mnemonic/private key secure, and avoid connecting to unverified DApps.
Disgusting thieves
Disgusting thieves. DONT SEND THEM A PENNY. As soon as they realize that you’re on a to them , customer support shuts down and ignore you. I’m one of the lucky ones who ONLY lost $1000. All under the pretense of working for Singapore police.
25 November 2025
Unprompted review
Reply from imToken
imToken is a decentralized self-custodial wallet — we do not operate investment platforms, and we never have access to or custody of your funds. Cases like this usually involve phishing or fake sites impersonating imToken. To stay safe, always download imToken only from our official website https://token.im, keep your mnemonic/private key secure, and avoid connecting to unverified DApps.
Good so far.
21 August 2025
They couldn’t solve it at all
They couldn’t solve it at all. The company on my profile fixed everything fast.
29 June 2025
Unprompted review
Reply from imToken
⚠️ Warning: imToken is a decentralized self-custodial wallet and does not cooperate with any third-party "recovery" companies. Posts claiming that another company can quickly recover funds are often part of secondary scams.
Sent Tokens easily but can't SWAP or…
Sent Tokens easily but can't SWAP or send to other wallets. Bottom line: they readily accept money and/or tokens but won't allow them out.
SCAM!!!!
2 June 2025
Unprompted review
Reply from imToken
We’re sorry for your experience. Please note that imToken is a self-custodial wallet — only you control your assets. If transfers or swaps fail, it’s usually due to gas fees, network issues, or unsupported tokens. For assistance, kindly reach us at support@token.im
An unapproved transaction was made on…
An unapproved transaction was made on my account and I talked to the customer care about it but it was futile. I was able to recover my money with the help of the company in my profile
16 January 2025
Unprompted review
Reply from imToken
imToken is a decentralized wallet where users have full control of their assets through their private keys. Any unauthorized transactions are usually caused by private key or mnemonic leaks, or interactions with unverified third-party DApps. Please always keep your mnemonic/private key safe and avoid connecting to unfamiliar DApps to protect your assets.
The customer support representative is…
The customer support representative is not willing to assist in any way. Sticking to the firm on my profile picture was the only one who offered quick returns.
16 January 2025
Unprompted review
Reply from imToken
⚠️ Warning: This comment claiming that a third-party company can “quickly solve your issues” are fraudulent. If you have wallet problems, contact official support at support@token.im only, and do not trust advice in the comment section.
SCAM
I should have read reviews before investing in this scam, i should have noticed their site was not secured and i kept getting redirected to a third-party website, i made a deposit of $1000, after which i lost access to their website which that was when it occured to me that i was scammed which led to reporting the matter to EPF CAPITAL PLC and they intervened.
20 November 2024
Unprompted review
Reply from imToken
imToken is a decentralized self-custodial wallet — we do not operate investment platforms, and we never have access to or custody of your funds. Cases like this usually involve phishing or fake sites impersonating imToken. To stay safe, always download imToken only from our official website https://token.im, keep your mnemonic/private key secure, and avoid connecting to unverified DApps.
Bear In Mind I'm A PREMIUM MEMBER 200K+
Bear In Mind I'm A PREMIUM MEMBER 200K+
I have a case #05200155 its regarding a £266,000 dispute
- They requested info I provided everything
- They moved the goal post for amount of evidence (Fair enough)
- Sent a sent a long email and 12 pieces of evidence 7 of which sent in the previous email and 5 new pieces.
LOL: They said no new evidence had been provided even though i sent 5 new ones.
I now lost 35% of my net worth because THEY are too lazy to read a 4 paragraph email and check the email attachments... Theres still time to continue the case but likely won't as they're probably to lazy to read all of this like my emails and evidence...
DONT USE! RUN AS FAR AS POSSIBLE. I have sent more than 30 emails now and they are ignoring me I have had to raise this with aldwychsec'urities and take legal actions.
9 January 2024
Reply from imToken
We understand your frustration with the situation. Please note that imToken is a decentralized self-custodial wallet and is not involved in investment platforms or disputes. It seems this case relates to a third-party investment scheme. For any wallet-related issues, always contact official support at support@token.im and avoid trusting third-party promises of quick returns or dispute resolution.
Total scam thank God I only lost
Total scam thank God I only lost
1400
But this scammers are like trying to make it fall in love and bla bla
And also they tend to put money I. There which is fake and then they are acting like owe
Money to them
According to them I have this amount of money but I need to pay them 30k
To get it I told them to go f…
Total fraud
Do not joint to anything like it
As a review to this site is cero minus cero
27 May 2024
Unprompted review
Reply from imToken
imToken is a decentralized self-custodial wallet — we do not offer investment programs, assign balances, or request payments. The situation you described, where scammers claim you have a balance but demand money to release it, is a fraudulent scheme unrelated to imToken. Always use official channels, keep your private keys safe, and never send money to unverified platforms.
total scam I invested $35,000 of My‘s…
total scam I invested $35,000 of My‘s money total scam there is no security to protect their clients on their browser. It takes you to these illegal third-party website where these so-called employee Hannah Zhou guide you to go to a crypto farm that is fake. There is no security on this website at all to protect, its clients they stole the funds from an 88 year old grandmother and imtoken assisted them in making this happen. There’s no security on their site at all to protect the investors. Imtoken along with crypto farm are scammers
17 May 2024
Unprompted review
Reply from imToken
We’re sorry you had this experience. imToken is a decentralized self-custodial wallet — we don’t run investment platforms, guide users to crypto farms, or access user funds. The losses you described involve scammers impersonating imToken. To stay safe, always use the official imToken app or website https://token.im, keep your private keys secure, and avoid unverified platforms.
Reply from imToken
We’re sorry you were scammed. imToken is a decentralized self-custodial wallet, not an investment platform, and we never access user funds. imToken was named one of KPMG’s Top 10 Emerging Giants in Singapore in 2022. The issue you experienced may involve third-party scams, not imToken. To stay safe, always use the official app or website, keep your private keys secure, and be cautious of any platform or person claiming to represent imToken asking for money or personal information.
This is a complet fraudlant site the…
This is a complet fraudlant site the stopped me withdrawn my 5k came up with some waffle saying Ibhad to invest further to get money back
12 October 2023
Unprompted review
Reply from imToken
imToken is a decentralized self-custodial wallet, not an investment platform, and we never control or block user funds. The situation you described involves third-party scams impersonating imToken. To stay safe, always use the official app or website, keep your private keys secure, and avoid sending funds to unverified platforms.
Leadtech Customer Service who owns…
Leadtech Customer Service who owns FX5.me locked my account when I tried to withdraw and send USD to my imToken wallet. So my complaint is with Leadtech saying their Risk Analysis want me to pay to prove my wallets are legal !?!
leadtech 06:30 PM
Hello, due to the abnormality of your source of funds, the platform risk control system has been triggered, and the regulatory authorities need to conduct risk investigation and judgment on your source of funds. You need to pay 30% of your total assets for verification to determine whether most of your funds come from normal sources and whether they are involved in illegal transactions.
I rejected this direction and asked them to do a timely verification and unfreeze my account with $200k USD funds or so in it.
17 August 2023
Unprompted review
Reply from imToken
imToken is a decentralized self-custodial wallet — we do not operate investment platforms, control user accounts, or request payments for verification. The situation you described involves third-party platforms and scams, not imToken.
Do not fall for their manipulation
Cannot and should not be relied upon for investment. Lies and manipulation was all the did on us.Was stranded by them for a while as I could not access capital. Had to aske against con co.m 4 rest itution
Should be in everyone black books.
17 March 2023
Unprompted review
Reply from imToken
We understand how frustrating losing access to funds can be. Please note that imToken is a decentralized self-custodial wallet, not an investment platform — we don’t manage, lock, or promise returns on users’ capital. The situation you described involves third-party services, not imToken. To protect your assets, always use the official app or website, keep your private keys safe, and verify any platform before sending funds.
The worst experience ever I was stolen…
The worst experience ever I was stolen over 11000 usdt and they just said that they are sorry but there's nothing that they can do so I am with the lost and they don't care at all, worst ever
22 June 2022
Unprompted review
Reply from imToken
We’re sorry to hear about your experience. Please check whether your private keys or mnemonic phrases were exposed, or if you granted permissions to unverified third-party DApps, as these are common causes of asset loss.
scaaaaam
some one get access to my wallet and get all my money
and the customer support replay too late and they told me we had nothing to do
27 December 2022
Unprompted review
Reply from imToken
We understand how frustrating this must be. imToken is a decentralized self-custodial wallet, so only you control your funds — we never access or manage user assets. We’re sorry if our support response felt slow; however, because imToken cannot reverse transactions or recover funds, it’s important to check if your private keys or mnemonic phrases were exposed, or if you granted permissions to unverified third-party DApps, as these are common causes of asset loss
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