Tokyo-Tiger Reviews 1,539

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 989 reviews, reviewers had a great experience with this company. Customers are really happy with the products, highlighting the excellent quality of the items, including the fabric and print. Many people appreciate the vibrant designs and comfortable fit, often noting that the products look even better in person. The customer service is frequently praised for being responsive and helpful, with some individuals specifically mentioning positive interactions with staff members. However, some customers experienced issues with order and delivery times, finding them longer than expected or encountering difficulties with tracking. A few people also noted inconsistencies in product quality, with some items fading after washing or having poor print quality. Sizing was another concern for some, as items occasionally ran smaller than anticipated, and a minority of reviewers expressed dissatisfaction with the customer service they received.

What people talk about most

Product

Reviewers highlight positive aspects of the product, with many expressing satisfaction with the quality,... See more

Quality

Clients share positive opinions on quality, with many praising the terrific designs, vibrant colors, and... See more

Order

Users describe ambiguous interactions with order. Many customers express satisfaction, praising excellent... See more

Delivery service

Customers had ambiguous experiences with delivery services. While many reviewers praised fast shipping, with... See more

Customer service

Consumers find customer service to be ambiguous. Many reviewers praise the excellent and responsive customer... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Designs and shirt quality are terrific, no doubt about that at all. The order did take longer than I expected though and at the three-week mark I'd still only received an order confirmation but no oth... See more

Company replied

Rated 4 out of 5 stars

The designs on the long-sleeved t-shirts are gorgeous. But the quality of the one with the blue cat isn't great and it already faded after the first wash… I usually avoid buying clothes from China bec... See more

Company replied

Rated 5 out of 5 stars

Love the clothing. Comfortable and stylish. Miranda and Summer have been very helpful in customer support and respond very quickly. Only note would be to order one size up if you’re an American adu... See more

Company replied

Rated 5 out of 5 stars

The items are all great quality and the VIP WhatsApp service which trouble shoots allows you to contact someone directly with no waiting on a phone or for an email. The replacement service for items t... See more

Company replied


Company details

Written by the company

Satisfy everyone's love of Japanese culture Tokyo-Tiger brings Japanese culture to your doorstep,no matter where you are in the word.It offers a wide selection of beautiful Japanese-styled design that bring honor to all who wear it.The styles from Japan are probably the most popular for graphic clothing. Our mission is to create impressive, unique designs that bring pride and happiness in owning them. No matter if you are a fan of game and food or something more traditional like the Ukiyo-e, you can always find something you like. Offering you things that only the Japanese aesthetic has the power to create.A collection where we wanted to mix all that Japan can offer us in terms of unique things. Between culture or art, any fan of Japanese styles will be able to find a graphic tshirts that suits them. By offering you quality products, affordable shipping and impeccable service, we want to help you discover Japan and its unique culture. Thank you for choosing Tokyo-Tiger. We appreciate your support and hope you enjoy our products as much as we enjoy creating them.


Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Super shirts

Super shirts. Will order again. Size is perfect

29 April 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear Customer,
We’re pleased to know your transaction was smooth and you’re satisfied with the final product✨. Thank you for your kind feedback💫.

Best regards,
Tokyo-Tiger Customer Service Team🤗

Rated 5 out of 5 stars

Quality of shirts fantastic

Quality of the 3 shirts I ordered is fantastic. I was pleasantly surprised. Will definitely order again. Delivery to Australia was about 12 days - not too bad.

29 April 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear customer,

Thank you so much for your wonderful feedback!
We're thrilled to hear you were pleasantly surprised by the quality of your shirts—and that delivery to Australia took just about 12 days. We really appreciate your support, and we can’t wait to welcome your next order! 👕

Best regards.
Tokyo-Tiger Customer Service Team🤗

Rated 5 out of 5 stars

The designs

The designs, colour and quality of the T shirts are fabulous. I feel so happy wearing them. Communication with Takaki excellent. A wonderful company to deal with from start to finish. Thank you. Karen. ❤️

29 April 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear customer,

Thank you so much, Karen! ❤️
We’re absolutely delighted to hear how much you’re enjoying your T-shirts—the designs, colors, and quality are all crafted with love, and it means the world to us that they bring you joy!
It was a pleasure supporting you from start to finish, and we’re grateful for your kind words about Takaki and our team. Thank you for choosing us—you’ve made our day! 😊👕✨

Best regards.
Tokyo-Tiger Customer Service Team

Rated 5 out of 5 stars

Love my Tokyo Tiger Jersey

The jersey I purchased was absolutely perfect. It arrived really quickly and the quality is fantastic.

28 April 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear customer,

Thank you so much for your wonderful feedback! We're thrilled to hear your jersey arrived quickly and met your expectations in quality—absolutely perfect is exactly what we aim for! 😊 Jerseys like yours are why we love what we do. Thanks again! 🏆👕

Best regards.
Tokyo-Tiger Customer Service Team

Rated 3 out of 5 stars

Were not marked with the correct size

The shirts were marked large but clearly not that size. When matched with the large shirts I purchased from your company last time, 1 Tshirt was 1.25" wider on each shoulder. The other Tshirt was 1.0" wider on each shoulder. Clearly one was a XL and one shirt was XXL. I didn't report it because I did not want the hassle of a return.

4 April 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear customer,

Thank you for your feedback—and for giving us the benefit of the doubt by not requesting a return.
To clarify, the two shirts you received are different styles, and our sizing can vary slightly between designs due to cut, fabric, or production batches—so they aren’t meant to be directly compared side by side.
That said, we’d still like to look into this carefully! If you’re open to it, could you please reply to our email with:
• Photos of the shirt labels (showing size/style), and
• Simple measurements (e.g., shoulder width, chest, length)
This will help us verify whether there was a fulfillment error. We appreciate your help and your understanding!

Best regards.
Tokyo-Tiger Customer Service Team

Rated 4 out of 5 stars

My replacement order has been delivered

Update 2: TT has delivered the shirts that were lost on initial shipment. Thank you

Update: After neg review, TT has reached out to repro & resend my order, 2-3 wait. I'll update again when I receive order.

My order from Tokyo Tiger has not been received by me. The tracking #YT2609400702896443
Says it was delivered but I never received a package.

tokyo-tiger order tokyo192461

I've sent emails to both Tokyo Tiger & gofoexpress shipping w/no response.

25 April 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear customer,

We sincerely apologize for the issue with your order. We understand how frustrating it is to see a “delivered” status without receiving your package.
We’ve already sent you an email offering solution—please check your inbox (and spam folder) for our message and let us know how you’d like to proceed.
Thank you for your patience and understanding!

Best regards.
Tokyo-Tiger Customer Service Team

Rated 5 out of 5 stars

I love the shirts they are awesome

I love the shirts they are awesome, the designs the colours, just what I expected. On the sizing I would suggest go one one maybe two sizes up. I went a 2XL but once I tried them on realised I should have gone to a 3XL or maybe 4XL. I like my shirts a bit loose. I will be buying more just a larger size.

17 April 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear customer,

Thank you so much for your kind words—we're thrilled you love the designs, colors, and overall quality!
Great tip about sizing—thanks for sharing! Since you prefer a looser fit, going up 1–2 sizes is definitely a good call. We’re glad you’ll be ordering again, and we hope your next batch fits just the way you like it! 😊👕

Best regards.
Tokyo-Tiger Customer Service Team

Rated 5 out of 5 stars

Customer/product focused

Customer focused, stand out products.
Any issues very efficient in responding.

20 April 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear customer,

Thank you so much for your kind words! We truly appreciate your support and are glad to hear you’ve had a positive experience with both our products and customer service. Being customer-focused is at the heart of what we do—and feedback like yours means a lot to us! 😊✨

Best regards.
Tokyo-Tiger Customer Service Team

Rated 5 out of 5 stars

Really impressive shirts

Really impressive shirts, colourful and well made

27 April 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear customer,

Thank you so much! We're thrilled to hear you love the shirts—the vibrant colors and quality craftsmanship are what we strive for. Really appreciate you taking the time to share your feedback! 😊👕

Best regards.
Tokyo-Tiger Customer Service Team

Rated 5 out of 5 stars

Love everything about my shirt

Love everything about my shirt. Ordering shipping and communication from Tokyo-Tiger was great. I will be ordering more.

27 April 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear customer,

Thank you so much for your wonderful feedback! We're absolutely delighted to hear you love your shirt—and that your entire experience with ordering, shipping, and communication was smooth and enjoyable.
We truly appreciate your support and can’t wait to welcome your next order! 😊👕

Best regards.
Tokyo-Tiger Customer Service Team

Rated 2 out of 5 stars

Disappointed

Delivery was quite delayed with difficulties in accessing updates and tracking. I was also disappointed in the sizes with both of the items being too small for me despite following the sites measurements advice. I will be making contact to return both of the items purchased. I’m disappointed as I was looking forward to wearing these items.

20 April 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear customer,

We’re truly sorry to hear about the delivery delays, tracking issues, and that the sizes didn’t work out for you—even though you followed our size guide. We completely understand your disappointment.
We’ve already sent you an email offering assistance—please check your inbox (and spam folder) for our message so we can make things right.
Thank you for your patience, and we appreciate the chance to help!

Best regards.
Tokyo-Tiger Customer Service Team

Rated 5 out of 5 stars

Good Quality

Easy transaction, items ordered were as shown and good quality, have since ordered more

15 April 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear customer,

Thank you so much! 😊
We’re thrilled your experience was smooth, the items matched what you saw, and the quality met your expectations — and even better that you’ve already ordered again!
Thanks for trusting Tokyo-Tiger — we truly appreciate your support! 💙👕🐯

Best regards.
Tokyo-Tiger Customer Service Team

Rated 5 out of 5 stars

Much higher quality than I expected for…

Much higher quality than I expected for the price. My wife loves it

13 April 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear customer,

That’s wonderful to hear — thank you! 😊
We’re so glad the quality exceeded your expectations and that your wife loves it too!
Thanks for trusting TokyoTiger — wear it with pride! 💙👕🐯

Best regards.
Tokyo-Tiger Customer Service Team

Rated 4 out of 5 stars

Very cute shirts

Very cute shirts. Not gonna lie a little mid on the quality since the sewing on the sleeves is off but they still cute and the logo feels durable.

24 April 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear customer,

Thank you so much for your honest feedback! 😊
We’re glad you love the design and that the logo feels durable — and we truly appreciate you pointing out the sleeve stitching. Could you please send a picture to us? customer@tokyo-tiger.com.
We’ll share this with our production team to keep improving!
Thanks for giving Tokyo-Tiger a chance — wear those cute tees proud! 💙🐯👕

Best regards.
Tokyo-Tiger Customer Service Team

Rated 5 out of 5 stars

Lovely quality teeshirts

Lovely quality teeshirts with the quirky prints. Good value and delivery as stated. Thank you.

8 April 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear customer,

Thank you so much! 😊
We’re thrilled you love the quirky prints, quality, and that everything arrived right on time.
Thanks for your kind words — wear them with joy! 💙👕🐯

Best regards.
Tokyo-Tiger Customer Service Team

Rated 5 out of 5 stars

The designs are unique and artistic

The designs are unique and artistic , and something close to my heart ❤️ because my grandmother is a Japanese women and the materials soft comfortable to wear ! I love wearing it.

24 April 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear customer,

That means so much to us — thank you! 💙
We’re truly honored that our designs resonate with your heritage and bring a personal connection to your grandmother’s Japanese roots. ❤️
And we’re so glad the fabric feels soft and comfortable — made to be worn with pride and love.
Thank you for supporting Tokyo-Tiger! 🐯🌸👕

Best regards.
Tokyo-Tiger Customer Service Team

Rated 5 out of 5 stars

An amazing range of designs from cute…

An amazing range of designs from cute to funny to artistic. Sizing range could be larger. I think the sizes run slightly small especially for jersey type shirts. I think they could be bigger. But really happy with the quality and delivery time.

17 April 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear customer,

Thank you so much for your kind and thoughtful feedback! 😊
We’re thrilled you love the variety of designs — from cute to artistic — and that the quality and delivery met your expectations!
Noted on sizing: we hear you loud and clear about jersey shirts running slightly small, and we’re actively looking into expanding our size range to be more inclusive. Your input helps make that happen!
Thanks again for supporting TokyoTiger — wear your tees with pride! 💙🐯👕

Best regards.
Tokyo-Tiger Customer Service Team

Rated 4 out of 5 stars

The 4 stars are for the appearance

The 4 stars are for the appearance. And beauty of my 3 tea shirts purchased
They are very comfortable and mediums. Fit me just right, and I am a person. That's normally a large or an extra large what I hate is that you keep offering me discounts and every time I try to use Em. Your machinery tells me they're not applicable. So why do you offer them if they're no good? It pisses me off. Thank you, thank you.

20 April 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear customer,

Thank you so much for your kind words about the tees — we’re glad they fit well and feel great! 😊
And we truly apologize for the frustration with the discount codes. Sometimes they’re tied to specific items, minimum orders, or have expired — but we’ll review how we communicate this to avoid confusion.
We appreciate your honesty (and your patience)! 💙👕

Best regards.
Tokyo-Tiger Customer Service Team

Rated 5 out of 5 stars

I received my shirt in the US within 2…

I received my shirt in the US within 2 weeks. The jersey is amazing. I read comments saying their order came late and was a little concerned. However, my order came quickly with no issues. I got the turquoise train jersey. I love it as it’s very unique.

25 April 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear customer,

Thank you so much! 😊
So glad your turquoise train jersey arrived quickly and safely in the US — and that you love its unique design!
Wear it proud! 💙👕🐯

Best regards.
Tokyo-Tiger Customer Service Team

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