The dresses for my wife was gorgeous and it was delivered on time. They also refunded the customs duty payment which was a A+ for me. I’m a happy customer. Thank you so much.
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See what reviewers are saying
Ashley floral pleat dress Mina hijab fashion dress Disappointed on receiving the dresses. The fit is awful. The dress is not lined. Material feels cheap. The description of Ashley floral pleat dr... See more
Company replied
I ordered many times from this company. But never needed to exchange and return. The last time, one item was too big. I sent an email as soon as I received the order, no answer. Update: Tolavita tea... See more
Company replied
If I could give zero stars, I would. This company is the perfect example of how to turn shopping into a nightmare. The clothes look like they were designed in the dark, with fabric so cheap it could... See more
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Company details
Written by the company
Leading global online shopping center in the world, we offer our valued customers the privilege of Tolavita by offering a wide range of high quality clothing categories at direct prices from the factory.
Contact info
Akşemsettin mah. Vatandaş sok. No:34 daire:1 fatih İstanbul, 34093, İstanbul, Turkey
- +90 501 333 33 64
- info@tolavita.com
- tolavita.com
3.5
Average
173 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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dresses look horrible in real life
dresses look horrible in real life. tried to do a refund and now it doesn’t recognise my order number
30 March 2023
Reply from Tolavita
we sincerely apologize for your bad experience. Please know that your situation was an exception. At Tolavita customer satisfaction is something we take very seriously and less than ensuring you are completely happy is unacceptable.
Actually our return policy is not complicated and there are many of our customers that return their order and no one tells us that he has a problem with the returning service .
We are still contacting you to solve your problem until then please accept our sincerest apologies .
Great customer service
Great customer service. Elegant dresses exactly like the pictures. Thank you.
30 March 2023
Reply from Tolavita
Thank you, your words means the world to us. Wonderful customers like you deserve nothing but the best!
Size chart update
Tolavita has some of the most prettiest dresses, but the sizing chart is way off from the average sizes. They are extremely too small, they are two sizes smaller than the average size,
17 March 2023
Reply from Tolavita
Dear Tylydia Barton , we are sorry to hear that you have had such a negative experience.
Our team is dedicated to providing excellent customer service, and this is the first time we have heard a complaint about sizing .
At Tolavita customer satisfaction is our responsibility so we will immediately contact you to solve your problem until then please accept our apologize.
Ashley floral pleat dress
Ashley floral pleat dress
Mina hijab fashion dress
Disappointed on receiving the dresses. The fit is awful. The dress is not lined. Material feels cheap. The description of Ashley floral pleat dress is wrong describing embroidered sleeves.
Overall not worth the money. Not going to buy again.
24 March 2023
Reply from Tolavita
we are really sad to hear that your order isn't as expected actually we are really shocked to hear that because this dress is on of the most selling items however we will our team will contact you to solve your problem as soon as possible until then please accept our apologize.
It’s an amazing experience with them .
23 March 2023
Reply from Tolavita
Thank you for your kind feedback, we're so happy that you had a happy shopping experience with us!
Prompt delivery
17 March 2023
Reply from Tolavita
Thank you for your kind feedback, we're so happy that you had a happy shopping experience with us!
I bought 3 dresses on size 10
I bought 3 dresses on size 10.
Two of them fit just fine. The other one won't even zip on me.
They don't provide free returns.
P.s: Update.
They contacted me right away and solved my concerns. Really appreciate it.
11 March 2023
Reply from Tolavita
We are really sad to hear that, At Tolavita customer satisfaction is something we take very seriously and less than ensuring you are completely happy is unacceptable.
We want to confirm that we have free return but you didn't contact us.
So we will contact you immediately to solve this problem until then please accept our apologize .
Beautiful material Beautiful dress love…
Beautiful material Beautiful dress love it!!
17 February 2023
Reply from Tolavita
Thank you for your kind feedback, we're so happy that you had a happy shopping experience with us!
Very beautiful and I soothing color of…
Very beautiful and I soothing color of the hijabs. Loved them all.
25 February 2023
Reply from Tolavita
Thank you for your kind feedback, we're so happy that you had a happy shopping experience with us!
Best online store for modest outfits
Best customer service and I absolutely love their outfits! Chic and modest
15 February 2023
Reply from Tolavita
Thank you for your kind feedback, we're so happy that you had a happy shopping experience with us!
Oh my God is my first experience here
Oh my God is my first experience here, I love my skirt, so cute obviously I will buy again
20 February 2023
Reply from Tolavita
Thank you for your kind feedback, we're so happy that you had a happy shopping experience with us!
Tolavita offers no concessions for their mistakes
Tolavita neglected to put my apartment number on the parcel. DHL was not very cooperative. I had to write DHL’s upper level management. Tolavita was not helpful. The skirt was not as pictured. I will not be shopping here again
11 January 2023
Reply from Tolavita
we sincerely apologize for your bad experience. At Tolavita customer satisfaction is something we take very seriously and less than ensuring you are completely happy is unacceptable.
We would like to tell you that we have a return choice as well as a replacement choice and we will immediately contact you to solve your problem..
We took measures to ensure it will not happen again in the future.
Please accept our apologize.
Nice and modern style I like it
20 January 2023
Reply from Tolavita
Thank you for your kind feedback, we're so happy that you had a happy shopping experience with us!
Reply from Tolavita
Thank you for your kind feedback, we're so happy that you had a happy shopping experience with us!
One of the dresses that I purchased…
One of the dresses that I purchased from you was not good on me and it did not look like the picture that you put in your website. I sent you an email that I would like to return it. You sent me back an email with a complicated process that made me confused. I sent you back an email that I want a QR code to return the dress instead of all the complicated details. That was last week, and I'm still waiting for a response. The only thing that I keep receiving are emails from you to rate the dresses. You need to take care of your customers before asking about the rate and how many stars you should have.
This is the first and the last time that I will purchase from this website, and I will not advice my friends to purchase from you because you are not honest. The dresses that I purchased are very expensive and low quality too.
2 January 2023
Reply from Tolavita
we sincerely apologize for your bad experience. Please know that your situation was an exception. At Tolavita customer satisfaction is something we take very seriously and less than ensuring you are completely happy is unacceptable.
Actually our return policy is not complicated and there are many of our customers that return their order and no one tells us that he has a problem with the returning service .
We are still contacting you to solve your problem until then please accept our sincerest apologies .
The fabric looks nice and durable( have…
The fabric looks nice and durable( have not worn it out to an event yet)
Very stylish dress that is also modest and can be dressed up to a fancy occassion!
7 December 2022
Reply from Tolavita
Thank you for your kind feedback, we're so happy that you had a happy shopping experience with us!
Beautiful outfits
Beautiful outfits. So thrilled. Excellent service, I get my items in a very timely way.
25 December 2022
Reply from Tolavita
Thank you for your kind feedback, we're so happy that you had a happy shopping experience with us!
I love the dress they were pretty
I love the dress they were pretty, full coverage and the dress had a linear so it’s not transparent
11 December 2022
Reply from Tolavita
Thank you for your kind feedback, we're so happy that you had a happy shopping experience with us!
Elegant dresses
Material is high quality and elegant dresses. Shop is easy and free delivery as well. This website offers free alteration to the length, which is a great help
5 December 2022
Reply from Tolavita
Thank you for your kind feedback, we're so happy that you had a happy shopping experience with us!
Great Quality and free adjustments!
I just love the quality of clothes from Tolavita. And what really sets you guys apart is the free adjustments. That means when i get my outfits i can wear right away! Package arrived pretty timely as well.
1 November 2022
Reply from Tolavita
Thank you for your kind feedback, we're so happy that you had a happy shopping experience with us!
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