Tomm Jewellery Reviews 649

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and beautiful appearance of the products, often highlighting the jewelry's suitability for everyday wear and its lasting appeal. Many people appreciate the delightful packaging, often noting the thoughtful details like ribbons and gift boxes. The ordering process is frequently described as easy and efficient, with prompt delivery and good communication throughout. However, some customers mentioned that certain items, like the climbing star earrings, appeared smaller than expected or did not stay in place as intended. A few other people also experienced issues with the product's durability or appearance over time.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers consistently praise the beautiful and... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the incredible quality, noting that... See more

Order

Clients share positive opinions on order. Customers consistently praise the ease of ordering, often... See more

Delivery service

Consumers find delivery service to be positive. Reviewers consistently praise the speed of delivery, with... See more

Based on these reviews

Rated 5 out of 5 stars

From seeing their advertisement /Stacey Solomon’s wedding.. to visiting their website right through to placing my 1st order and receiving..TOMM JEWELLERY has been nothing but amazing. The packaging is... See more

Rated 5 out of 5 stars

Everything from the purchase to the arrival to the actual wear - perfect. I’ve now worn my bracelet for 6 months straight travelling and I’ve never taken it off. Through showers, sea swims, trekking... See more

Rated 5 out of 5 stars

Recieved my first piece of jewellery from Tomm as a gift from friends and absolutely loved it. I have since brought several pieces for myself and as gifts for others. I love the quality and look o... See more

Rated 5 out of 5 stars

My daughter sourced the climbing star earrings and asked me to buy them for her birthday. I ordered them online and they arrived very quickly. The earrings look very nice and are nicely packaged as a... See more


Company details

  1. #34 of 87 best companies in Jewellery Designer

Written by the company

Embrace your true identity whilst wearing Tomm Jewellery. Affordable sterling silver jewellery handmade by us in West Sussex, UK. As a brand we strive to create a community of women who love themselves for who they are. When wearing our jewellery feel brave and beautiful. Highlight your Individuality with Tomm Jewellery ✨


Contact info

4.8

Excellent

TrustScore 5 out of 5

649 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I love Tomm jewellery!

I have ordered a number of different items from Tomm and the jewellery is always incredible quality for reasonable prices. I have also told my friends and family about them too. A great brand with great customer service. I have items that I wear daily and others that I keep for ‘best’. I would HIGHLY recommend!

15 April 2026
Unprompted review
Rated 5 out of 5 stars

I have placed numerous orders with Tomm…

I have placed numerous orders with Tomm for myself and gifts. Ranging from bracelets, anklets, necklaces, rings and earrings and even the jewellery making sets for my nieces. Every piece has been stunning and beautifully packaged with a personal note - I had a personalised bracelet for my wedding as well - I’m addicted to the range x

11 December 2025
Unprompted review
Rated 5 out of 5 stars

Easy to wear every day jewellery

So I’ve bought a few items from TOMM Jewellery, an ankle bracelet, 2 gold plated bracelets and a gold plated ring. All of them I wear every single day and just take them off to shower, I’ve had them for years now and I would honesty go out and replace them tomorrow if I ever lost them as I love how dainty and easy to wear they are. I’ve also used the re-stringing service that they offer on the ankle bracelet due to extreme weight loss and that was such as easy process. Definitely worth a buy.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

10/10. 5*

A family, female ran business where quality, individuality and creativity can be seen in every piece. My heart huggies are staples and my daughter loved the crafting of her own bespoke pieces with her own jewellery making set. 10/10. 5*

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Tomm jewellery is always well made

Tomm jewellery is always well made, arrives promptly with a special note from Lucy, such a nice touch. She's currently making a bespoke piece for me, can't wait to see it!

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Long lasting, high quality jewellery

My pieces from tomm jewellery have lasted me YEARS! I have purchased from here for myself and as presents for others, they are truly all hand made with such care and attention. If you want to support small, please support TOMM!

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Order a few times from the Tomm…

Order a few times from the Tomm Jewellery and always been struck by the personal touch and great customer service. Once I received an incorrect order and it was rectified so quickly and efficiently. I would definitely purchase from this company again.

15 April 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely love my pieces from Tomm…

Absolutely love my pieces from Tomm jewellery! My bracelets I wear all the time and are going strong nearly 3 years down the line :) never been disappointed with my purchases would recommend to anyone wanting high quality beautiful jewellery xx

15 April 2026
Unprompted review
Rated 1 out of 5 stars

SCAMMERS!

SCAMMERS!! they refused to give me 100% my money back when I discovered their jewelry is fake silver plate that changes color. However they advertise it is stainless steel. The said they will charge 30% service fee not a full refund I was smart and purchased through PayPal . They tried to get me to cancel the PayPal claim with u assures 100% refund on the purchase however if you cancel the claim PayPal cannot reopen it again. and these scammers can then keep all of your money these guys are all over Facebook advertising. BEWARE

8 April 2026
Unprompted review
Tomm Jewellery logo

Reply from Tomm Jewellery

Hi Maggie, I don’t believe you you’ve left the review for the right company. We have had no communication with yourself or ever received an order with you. Please can you remove this review and suggest leaving the review for correct company. We are Tomm Jewellery, a UK small business, and you can reach us at Info@tommjewellery.com. Lucy, founder of Tomm Jewellery

Rated 5 out of 5 stars

Stunning Bridal Jewellery

Such lovely jewellery, beautifully packaged and the personal note from Lucy was lovely, can’t wait to wear my jewellery on my wedding day. Thank you

14 April 2026
Unprompted review
Tomm Jewellery logo

Reply from Tomm Jewellery

Thank you for your wonderful review and placing your order with us Jemma. I hope you have the most magical wedding day. Lucy

Rated 5 out of 5 stars

Exactly what I was looking for

Found exactly what I was looking for on the beautiful website. Easy to order, with a lovely email confirmation, came very quickly. Beautiful packaging and a hand written personal note.
Quality is very good and a beautiful memory ring for my husband

6 March 2026
Unprompted review
Rated 1 out of 5 stars

The earring did not stay in place

The earring did not stay in place, they were supposed to go up the ear to make it look like you have a few piercings but they kept falling down but the quality was good. I did try adjusting through the day but it made no difference, they kept slipping down, they also didn’t lie flat against your ear

16 January 2026
Unprompted review
Tomm Jewellery logo

Reply from Tomm Jewellery

Hi Rachel,

Thank you for your feedback and for mentioning the quality of the earrings. We’re really sorry to hear they didn’t sit quite as you expected.

Our triple star studs are designed as climber earrings, which means they are gently adjusted once in the ear so they sit securely along the lobe. Because everyone’s ear shape and piercing placement is different, they can sometimes need a small pinch or adjustment to help them stay in place and achieve that “multiple piercing” look.

We’re always more than happy to help with this and would have loved the chance to guide you or offer a solution before you felt disappointed enough to leave a review. Please do feel free to contact us directly and we can talk you through how to adjust them, or arrange a return or exchange if they’re simply not right for you.

We take all feedback seriously and want every customer to feel confident and happy wearing their jewellery. Our customer care team is always here to help and we’ll do our best to put this right for you.

Lucy
Founder, TOMM Jewellery

Rated 5 out of 5 stars

Beautiful jewellery

Beautiful jewellery, admired by many.
Love the bracelets and earrings, Huggies stay firmly in place and elastic in the bracelets is strong and has lasted well so far .. highly recommend.

10 November 2025
Unprompted review
Rated 5 out of 5 stars

Bought earrings for my wife

Bought earrings for my wife. Prompt service during busy Christmas period, no issues with delivery, and she was very happy with the product.

31 December 2025
Unprompted review

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