Tommy Bahama Reviews 102

I ordered a shirt online, the package arrived looking tampered with and containing a different item. I contacted customer service, they got right back to me, gave me a refund and reordered the shirt. Carissa was kind and cooperative on the phone. Thanks for great service.

Horrible customer service. Order on Nov 10th for Nov 15th delivery. Needed it for the 16th. Then they came back and said the 19th, I was ok, just a few days late. They came back again and said the 27th. Still have not received and I will probably not order from them again.

I just ordered 2 dresses for my upcoming vacation.The quality is over the top amazing and I am in love with this brand and will continue to order from them!!! The fit, and quality of the material is exceptional 👌 I am so excited to show them off!

Bought my husband a camp shirt for our anniversary and he loves it! I made my 1st Tommy Bahama purchase in Hawaii - bought a bathing suit and a wrap and they are amazing.

I started buying these shirts several years ago and I loved the way they fit and the feel of the material. Last several shirts I have ordered have developed holes throughout. I reached out to Tommy Bahama and they told me to send pictures through email. I sent some pictures and never heard back so I reached out again. I spoke to someone and he told me that they reviewed my case and the best they could do is send me a 20% off coupon on my next purchase. If I am having quality issues this is the last thing I wanted to do. I ordered another shirt thinking it may be a bad batch. To my surprise within 2 washes they have the same holes in them. These shirts are not cheap. Even using their $50 off coupon it still ends up being close to $100. I called them up and the guy told me I could send the shirt back and they will give me a refund. Instead of trying to address the issue they avoid it. My first couple of shirts I ordered from them were great, but everything else has not. The guy didn’t seem to care how I felt. My $30 polo shirts have lasted me years.

I love Tommy Bahama clothes. I have bought several items and they always fit well and look good. Their clothing is expensive but I always thought it was worth the price. However I recently bought a very pretty shirt from their linen collection. The minute I put it on I could tell the difference from other items I had purchased. I could tell this shirt was going to wrinkle, but I never thought it would be that bad. I wore it to a casino and by the end of the day it looked like I had taken it out of the bottom of a clothes hamper and put in on. It was a wrinkled mess! Luckily I had a jacket to cover it up. There is no way I can ever wear it again. I called customer service to let them know and they were less than sympathetic. They just said thank you for letting us know and that was it. I thought they would have at least offered me a discount off my next purchase or something. If I’m going to pay $118 for a shirt, I expect it to look good all day! I don’t know if I will buy anything else from Tommy Bahama again. I feel that they don’t stand by their products and lack customer service.

On May 30 I went to the TB store at Coconut Point Mall in Estero FL. I had a $50 discount coupon. I had terrible service. No one offered to help me. Multiple sales associates were standing around talking. I purchased something and returned if the next day. I wanted it in a different color. (I would have asked for the other color on the day I bought it if someone had bothered to help me.) The person at the register told me I could pay for it at the store and go pick it up in Naples FL store. No offer to order it and have it shipped to my home or for me to pick it up in the Estero store. I returned it and asked if I could have my $50 discount back. She told me no. That they could only "roll it over" once. When I questioned what that meant she said I would have to use it at that time right there at that store. That is ridiculous! The service was terrible on both days I shopped at the store. No one asked me if I needed help, etc. One salesperson stood there folding clothes while I struggled to reach something on a top rack. No offer to help. I had to walk into the fitting room area and stand there until someone offered me a fitting room. I am shocked at the level of poor service at that store. When I left I went to the J.Jill store nearby. They couldn't do enough for me. Such indifferent customer service. But taking away my $50 discount because I returned something is terrible business practice. BTW - the item I returned looked worn and reeked of perfume. Thanks a lot.

The edges of the V corners on the bahama T's have begun to split after maybe 3 machine launderings.

Love the style of their clothes.
Have bought at least 50 items over the years, but the quality has gone downhill. And to make things worse they do not stand behind their products. After a year, two zippers broke on their $120 shorts, and recently after a few washings, the polo shirts developed holes… too much money to spend on inferior products. I am done with them!

Clothing is such good quality . Love the clothes I have from here and I always get compliments

I have been a loyal fan for ten years, knowing that their products are over priced. But today when I tried to redeem a gift card for $50, my item did not meet their $100 limit. It cost $99.50. I see this as a rip off. I have just ordered a similar shirt on amazon for $47 and it will be delivered today. Tommy Bahama takes at least a week or more. So it is now time to switch from TB to amazon.

They advertise 2-day shipping but it’s been 4 days and still not delivered. Chosen specifically to get here by Mothers Day- that didn’t happen. Customer Service just confirmed that it would be late-I already know that. Very poor.

I have had many dozens of their silk shirts over the years. The ones with attached designs have all separated from the shirt. These are $150 shirts & should not self destruct. I contacted TB Corp...they don't care. I love their shirts...however, will now boycott them.

I ORDERED A GIFT CARD ON MARCH 23 AND IT IS APRIL 4 AND IT IS NOT HERE. WHY WOULD THIS TAKE SO LONG? IT WAS TO BE A GIFT AND NOW IT WON'T BE HERE IN TIME

Beware! It takes 1 month to get your money back from a return! That’s if they can find your return in your here distribution center in Washington! If you want a different size or color you must order again it will take another month! Not very consumer helpful!!!!! They don’t want the o return your money

The Website is f***** terrible. Probably wont be making a purchase. Had $700 worth of s*** in my cart and it just disappears when I go to checkout. Also Promo codes do not work!

Ordered online from Tommy Bahama on 12/30/22 and never received the order. Today, customer service stated that the order is lost and they would replace if I gave a new credit card order. How ridiculous is that.
1 week later, Tommy bahama credited everything to my satisfaction

The company as a whole is horrible! They care less about associates in retail and customer service. The company concentrates more on the corporate office associates and to hell with retail associates and customers. All about the ceo and corporate!

the staff was super friendly in the store I went to. I would tip all of them if I could :'). The clothes seemed good quality and are comfy. I will probably be going back.

We bought five Christmas gifts today at your Stanford store. Elizabeth and Jenee could not have been more helpful. They boxed the items, included individual gift receipts and labeled whom the gifts were for on the back of the box. There is NOWHERE we could have shopped who would have provided this excellent service. We are devoted customers.