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Review summary

Created with AI, based on recent reviews

Considering 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers praise the application for its intuitive design, adaptability, and extensive catalog of music across various genres and instruments. Many highlight features like adjustable tempo, accompaniment choices, and the ability to loop sections as particularly helpful for learning and practice. The customer service is frequently described as outstanding, responsive, and helpful, with many appreciating the personalized support. However, some people were dissatisfied with the subscription model, particularly regarding subscription management and trial conversions. A few users also reported issues with printing scores, pixelated resolution on larger screens, and difficulties with the desktop version of the application, particularly regarding instrument selection and device management.

What people talk about most

User experience

Customers had positive experiences with user experience. Many reviewers found the app intuitive, adaptable,... See more

Product

Consumers find the product to be excellent, praising its extensive and diverse music library, which includes... See more

Application

Customers consistently note positive experiences with the app, praising it as a great tool for musicians of... See more

Customer service

Clients share positive opinions on customer service. Many reviewers praise the outstanding and responsive... See more

Subscription

Reviewers mention ambiguous feedback about subscription. Many customers express frustration with unexpected... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The program is exellent either for study than for live performances with friends. It is reliable and well tested. The support and management teams are very flexible , open to suggestions with p... See more

Company replied

Rated 5 out of 5 stars

I've just registered a Yamaha Alto Sax, and received a 90-day premium membership. I'm an absolute beginner to reading music and playing an instrument. This application and platform with its... See more

Company replied

Rated 5 out of 5 stars

I have been using Tomplay for some time now while learning to play my saxophone. It has been an invaluable asset not only in my learning process but having such a large catalog of music, it has al... See more

Company replied

Rated 5 out of 5 stars

I have been playing piano all of my life but now I no longer rely on printed scores. I Rely exclusively on Tom Play. The annotation system allows me to put in reminders and finger numbers and ch... See more

Company replied


Company details

  1. Sheet Music Shop
  2. E-commerce service
  3. Music Teacher
  4. Musical Band and Orchestra
  5. Software company

Written by the company

Tomplay interactive sheet music was created by over a hundred musicians, developers and designers who all share the same passion: transforming your music learning into a unique and immersive experience. We realized that many musicians stop playing — often because they feel discouraged — so we set out to change that. By harnessing the latest technologies, we created interactive sheet music that adapts to your level and your needs. Driven by deeply humanistic values, our mission is to bring the world’s musical heritage to life and make it accessible to as many people as possible through modern digital tools. Want to join the Tombooks adventure? Don’t hesitate to contact us via our contact form. We welcome your support and suggestions — because the true artisan behind each of our interactive scores is YOU! – The Tomplay Team


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

845 reviews

5-star
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1-star

Replied to 95% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

18 Reason I Love Tompay

I have been using Tomplay almost daily since December 2024 and I love it more each time I use it!

Here's why
-large catalog of music, with new selections added regularly
-great variety of music genres, including scales and etudes
-their willingness to take suggestions for music to add to the catalog
-the ability to choose the score (one select instrument, of the entire score)
-the quality of the audio tracks
-the ability to choose the accompaniment track (acc. only, with the select instrument, select instrument only, metronome, or none at all)
-the annotation tool
-the looping tool for working out difficult passages
-tempo control
-visual fingerings can be shown right in the score
-tuner and pitch control of recorded accompaniment
-cursor that moves with the tempo of the score
-ability to adjust latency to synchronize the audio accompaniment with your playing
-recording ability for analysis or for posterity
-ability to print a physical copy of the score
-the ability to organize downloaded scores into folders and subfolders
-customer service... they really listen to their customers.

Lastly - IT'S FUN!

I wish this company much success!

21 August 2025
Unprompted review
Tomplay logo

Reply from Tomplay

Thank you so much for your amazing review, Tari!

It’s wonderful to read how much you enjoy using Tomplay almost daily and how many of our features support your practice and make music fun.

We’re grateful for your kind words and encouragement — wishing you continued joy and success in your musical journey!

The Tomplay Team.

Rated 5 out of 5 stars

Amazing customer service

Besides the amazing musical capabilities that Tomplay offers, I continue to be impressed with the thorough, complete, and prompt customer service. I had an unusual audio issue that seemed to only manifest itself with the use of the app. Their tech department offered multiple solutions for me in a detailed manner with quick follow-up. The issue is resolved and Tomplay is the best!

19 August 2025
Unprompted review
Tomplay logo

Reply from Tomplay

Dear Barbara thanks a lot, your feedback means a lot to us. We are really happy to hear this.
Musically yours.
Tomplay Team

Rated 5 out of 5 stars

Really appreciate responsive customer service.

I tried Tomplay at some point and had a positive experience. But my interest in music subsided and I no longer used it, and eventually forgot about it. So I was surprised when I was charged for an annual renewal. I contacted Tomplay and they graciously refunded the subscription. Someday I will return to music and Tomplay will be the first service I use.

12 August 2025
Unprompted review
Tomplay logo

Reply from Tomplay

Thank you for your kind words! We’re glad to hear our team was able to assist you promptly and that you had a positive experience with Tomplay in the past. We hope that when you return to making music, we’ll be here to inspire and accompany you once again.

The Tomplay Team.

Rated 5 out of 5 stars

I had a billing issue

I had a billing issue, and the customer service rep was very professional. All of my issues were resolved in a matter of minutes. A very positive experience.

7 August 2025
Unprompted review
Tomplay logo

Reply from Tomplay

Hello Kenjiro, thank you very much for your comment, we are very happy that our team was able to help you with this billing issue! We hope that you will enjoy playing our scores! Musically yours, the Tomplay team

Rated 1 out of 5 stars

Subscriber be aware…

This company does not notify customers of upcoming date for renewal as most do, and then they have a policy that you have to cancel 24 hours before your subscription is up, so you can’t see the charges and cancel on the renewal date. It is not easy to figure out how to cancel on their website, and when I e-mailed the company, the first 2 were ignored. The third was answered with “we don’t give refunds because we are a small company.” I was the sole proprietor of a small business for over 30 years, and this is just bad business practice. There are other programs that do what Tomplay does.

29 July 2025
Unprompted review
Tomplay logo

Reply from Tomplay

Thank you for your feedback, Patricia.

We’re truly sorry to hear about your experience and have reviewed your case carefully. Please know that we always do our best to respond to customer messages as quickly as we can, and we regret if our initial replies were delayed.

Regarding the charge, it was applied because the auto-renewal of your Tomplay subscription was not canceled on time. As stated in our terms, cancellations must be made at least 24 hours before the renewal date to avoid being charged.

Please note that:
• If your subscription was taken on the Tomplay website, it can always be managed or canceled directly from your account settings on the Tomplay website.
• If it was taken via the Apple App Store or Google Play Store, it must be managed through the subscription settings available on the device linked to the Apple or Google account used to start the subscription.

In all cases, the price and renewal dates and fees are clearly displayed when you access your subscription management page/settings, so you always have full visibility before any charge is made.

That said, we’ve now taken a resolution on your case that we hope fits your expectations. If there’s anything more we can do, feel free to reach out, we’re here to help.

The Tomplay Team.

Rated 5 out of 5 stars

Soria was very helpful and lovely

Soria was very helpful and lovely. This app is fantastic I would highly recommend it and commend the company for a delivering a fantastic service

31 July 2025
Unprompted review
Tomplay logo

Reply from Tomplay

Thank you so much for your kind words, Elizabeth!

We’re thrilled to hear that you had a fantastic experience and that Soria was able to help you. We’ll be sure to share your lovely feedback with her. Your recommendation means a lot to us!

The Tomplay Team.

Rated 5 out of 5 stars

Very Satisfied with TomPlay

TomPlay has such incredible customer service, and is such a wonderful site!

30 July 2025
Unprompted review
Tomplay logo

Reply from Tomplay

Hello, thank you very much for your comment, we are very happy that you like Tomplay and our support team! Musically yours, the Tomplay team

Rated 5 out of 5 stars

Impressive app

I’m so impressed by the number of things I can do with the music I have selected. Play with piano, and sometimes orchestral, accompaniment. Change the speed. Silence specific instruments. Record myself, either audio or video, and share it with friends.
So much on offer.

1 July 2025
Unprompted review
Tomplay logo

Reply from Tomplay

Thank you so much, Margaret!

We’re thrilled to hear you’re exploring everything Tomplay has to offer. It’s always inspiring to see musicians make the most of the features, and even more so when they share the joy with others!

The Tomplay Team.

Rated 5 out of 5 stars

Loving it so far

Loving it so far. Coming back to the piano after 30+ years, I find it easy to use with lots of great songs I love to play.

Being able to listen to a song, play along at a chosen speed, and see the visual representation for very high and very low notes is especially helpful, as it's harder to read those notes.

On the admin side of things, I needed some help with a discount that was being offered, and they were very responsive and helpful and promptly got it sorted for me.

28 July 2025
Unprompted review
Tomplay logo

Reply from Tomplay

Thank you so much for your kind words, Steph!
It’s wonderful to hear you’re enjoying making music again and getting the most out of the app.
We’re also really glad our team could assist you quickly. Don’t hesitate to reach out anytime.

The Tomplay Team.

Rated 5 out of 5 stars

I'm 64 and I just start playing drums…

I'm 64 and I just start playing drums 2 years ago. Using Tomplay help me a lot because I can play my favorite musics in a very easy way Reading and listening at the same time, and choosing the right speed on specific parts that I can play in loop. Now I'm playing in a band and I wanted to thank Tomplay for their good tool.

27 July 2025
Unprompted review
Tomplay logo

Reply from Tomplay

Hi Eric,

Thank you so much for sharing your story! It is very inspiring to hear how Tomplay has supported your musical journey, from starting drums at 64 to now playing in a band! We are honored to be part of that.

Musically,
The Tomplay Team.

Rated 5 out of 5 stars

Excellent customer service and great…

Excellent customer service and great for learners of all ages!

24 July 2025
Unprompted review
Tomplay logo

Reply from Tomplay

Thank you so much for your kind words, Jasper!

We’re delighted to hear that you’ve had such a positive experience with our customer service and that Tomplay is proving valuable for learners of all ages. Your support truly means a lot to us!

The Tomplay Team.

Rated 5 out of 5 stars

After a gap of 50 years...

After a gap of 50+ years (passed Grade 4) I restarted the piano, and discovered Tomplay. What a wonderful resource! I'm not into Pop (though tempted by some ancient favourites) but Tomplay's classical repertoire is lovely. Even learning the notes is fun - following their slowed tempo, then gradually speeding it up, and finding you've got there.
I think Tomplay's best ingredient is the orchestral accompaniment (slow movements only for me!) playing through my piano speakers. Now, after my request a few weeks ago, they have included the Shostakovitch 2nd piano concerto, and I'm playing the beautiful Andante.
When I see old friends doing Sudoku as brain-training, I think how much better to have discovered Tomplay!

22 July 2025
Unprompted review
Tomplay logo

Reply from Tomplay

Thank you so much for your beautiful review, Jenny!

It’s truly inspiring to hear that you’ve returned to the piano after so many years and that Tomplay has been a part of that journey. We’re thrilled to know the classical repertoire and orchestral accompaniments have brought you joy and it’s wonderful that your Shostakovich request was added and being enjoyed!

Wishing you many more rewarding and musical moments ahead.
The Tomplay Team

Rated 5 out of 5 stars

THE BEST APP OUT THERE - VALUE

I've done a lot of research and in my opinion Tomplay is the best out there; not only value for the money but the offerings - selection of songs, types of songs, orchestra, arrangements, offering for different instruments, different levels, promotions etc. Can it get any better.....I don't think so. I am just having trouble syncing Google play for the App but that is just me!! Any issues?? They respond quickly if we have questions. Tomplay changed my life! (after 35 years not playing piano, I can now play and have the time of my life!!) Thanks Tomplay! You have my lifetime membership!

15 July 2025
Unprompted review
Tomplay logo

Reply from Tomplay

Thank you so much for your kind words, Don/Nicole!

It’s amazing to hear how Tomplay has helped you reconnect with piano after all these years.
If you need any help with syncing or anything else, please send us a message at contact@tomplay.com we’re always happy to assist.

Enjoy every moment of playing!

The Tomplay Team.

Rated 5 out of 5 stars

The app is very useful

The app is very useful, I can find all source of the music sheet. I’m very happy with the app

4 July 2025
Unprompted review
Tomplay logo

Reply from Tomplay

Thank you for your review.

We’re delighted to hear that you find the app so useful and that it makes locating sheet music a breeze. Your feedback motivates us to keep improving the experience for all musicians.

We hope you continue enjoying Tomplay!

The Tomplay Team

Rated 5 out of 5 stars

I have used Tom Play for several years

I have used Tom Play for several years, mainly for guitar, bass and saxophone. It is the best online interactive music experience that I personally have come across and used. It has a wide range of instruments and music to suit all tastes. The backing tracks are of very high quality and great fun to jam along with. As a signed up customer, I get new tracks every week, which is exciting. A great learning tool and recommended for anyone wanting to improve their playing, learning a new instrument or just jamming along to the tracks.

4 July 2025
Unprompted review
Tomplay logo

Reply from Tomplay

Thank you for your review!

We’re delighted that after several years using Tomplay for guitar, bass, and saxophone you still find it the best interactive music experience. It’s wonderful our high-quality backing tracks and weekly new releases keep you inspired. Happy jamming!

The Tomplay Team.

Rated 5 out of 5 stars

Great app

Great app, not without its flaws but excellent content, well priced and makes a huge difference to musicians of all levels. Highly recommended.

3 July 2025
Unprompted review
Tomplay logo

Reply from Tomplay

Thank you for your review.

We’re delighted our content and pricing hit the mark, and we appreciate your note about the app’s flaws. We’re always eager for specific suggestions on how to improve, please feel free to share your feedback at contact@tomplay.com. Happy playing!

The Tomplay Team.

Rated 5 out of 5 stars

I’ve used Tomplay now for several years…

I’ve used Tomplay now for several years and it’s the best backing track app there is. The amount of customisation you can do is excellent making learning a song really easy. The customer service is also great and I highly recommend it to musicians and soloists.

2 July 2025
Unprompted review
Tomplay logo

Reply from Tomplay

Hi Thomas,
Thanks a lot for your review, we are glad that you like Tomplay!
Musically yours,
Tomplay Team

Rated 5 out of 5 stars

My Students Love this Website!!

I’ve been using this website regularly in my teaching studio for the past few years, and it has become an invaluable tool. My students really enjoy listening to the music before playing, and it enhances their understanding and excitement. We often explore the student part as well as the accompaniment together, which supports their practice and learning.

The wide variety of music available makes it easy to find appropriate pieces for different levels and interests. We’re already looking forward to exploring more selections!

1 November 2024
Unprompted review
Tomplay logo

Reply from Tomplay

Thank you so much for your wonderful review!

We’re absolutely thrilled to hear that Tomplay has become an invaluable tool in your teaching studio. It’s great to know your students enjoy listening and playing along, it’s exactly the kind of engagement we aim to inspire.

We’re also glad the variety of music helps support different levels and interests. Stay tuned, more exciting selections are on the way! 🎶

The Tomplay team

Rated 5 out of 5 stars

Total inspiration

I honestly didn’t expect Tomplay to be this amazing and easy to use. The amount of sheet music available for such a wide range of instruments is truly impressive. As someone who’s not a professional but a confident enthusiast, I can say this app has completely re-energized my musical journey.

One of the biggest highlights for me was the outstanding customer support — not only are they quick to respond and helpful, but the Tomplay team actually listened to my request for a piece that wasn’t available just a month ago, and today it’s there! Massive respect for that kind of dedication.

If I had one suggestion, it would be this: sometimes I enjoy playing duets with the saxophone audio track in the piece, but we’re often slightly out of tune. It would be amazing to have a feature that allows pitch adjustment for each instrument’s track — not just the overall pitch of the backing, but fine-tuning the saxophone audio to match better. I always tune up before playing, but as a non-professional, my ear isn’t always perfect, so this feature would really help.

Overall, Tomplay is an incredible platform, and I’m truly grateful for what it’s brought into my musical life.

27 June 2025
Unprompted review
Tomplay logo

Reply from Tomplay

Thank you so much for your inspiring review!

We’re thrilled to hear that Tomplay has brought new energy to your musical journey, and that our team could help with your request, it means a lot to us.

Your suggestion about pitch adjustment is excellent and has been shared with our developers. Thanks again for your support and for helping us improve!

The Tomplay Team

Rated 4 out of 5 stars

The software is easy to use and the…

The software is easy to use and the support is outstanding.
The choice of music sheets is great especially for me playing accordion.
The annotation features has more option that I didn't know of.
Tomplay keeps adding new music sheets and features.
I have been using it for nearly a year now.

19 June 2025
Unprompted review
Tomplay logo

Reply from Tomplay

Thank you so much for your kind words and for being with us for nearly a year!

We’re delighted that you find Tomplay easy to use and that our support team could help. It’s great to hear our ever-growing catalogue fits your accordion needs and that the annotation tools revealed new practice possibilities.

We’ll keep adding fresh scores and features to make your experience even better. If you ever have questions or want to suggest new pieces, feel free to reach out at contact@tomplay.com.

Musically,
The Tomplay team

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