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Review summary

Created with AI, based on recent reviews

Considering 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers praise the application for its intuitive design, adaptability, and extensive catalog of music across various genres and instruments. Many highlight features like adjustable tempo, accompaniment choices, and the ability to loop sections as particularly helpful for learning and practice. The customer service is frequently described as outstanding, responsive, and helpful, with many appreciating the personalized support. However, some people were dissatisfied with the subscription model, particularly regarding subscription management and trial conversions. A few users also reported issues with printing scores, pixelated resolution on larger screens, and difficulties with the desktop version of the application, particularly regarding instrument selection and device management.

What people talk about most

User experience

Customers had positive experiences with user experience. Many reviewers found the app intuitive, adaptable,... See more

Product

Consumers find the product to be excellent, praising its extensive and diverse music library, which includes... See more

Application

Customers consistently note positive experiences with the app, praising it as a great tool for musicians of... See more

Customer service

Clients share positive opinions on customer service. Many reviewers praise the outstanding and responsive... See more

Subscription

Reviewers mention ambiguous feedback about subscription. Many customers express frustration with unexpected... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The program is exellent either for study than for live performances with friends. It is reliable and well tested. The support and management teams are very flexible , open to suggestions with p... See more

Company replied

Rated 5 out of 5 stars

I've just registered a Yamaha Alto Sax, and received a 90-day premium membership. I'm an absolute beginner to reading music and playing an instrument. This application and platform with its... See more

Company replied

Rated 5 out of 5 stars

I have been using Tomplay for some time now while learning to play my saxophone. It has been an invaluable asset not only in my learning process but having such a large catalog of music, it has al... See more

Company replied

Rated 5 out of 5 stars

I have been playing piano all of my life but now I no longer rely on printed scores. I Rely exclusively on Tom Play. The annotation system allows me to put in reminders and finger numbers and ch... See more

Company replied


Company details

  1. Sheet Music Shop
  2. E-commerce service
  3. Music Teacher
  4. Musical Band and Orchestra
  5. Software company

Written by the company

Tomplay interactive sheet music was created by over a hundred musicians, developers and designers who all share the same passion: transforming your music learning into a unique and immersive experience. We realized that many musicians stop playing — often because they feel discouraged — so we set out to change that. By harnessing the latest technologies, we created interactive sheet music that adapts to your level and your needs. Driven by deeply humanistic values, our mission is to bring the world’s musical heritage to life and make it accessible to as many people as possible through modern digital tools. Want to join the Tombooks adventure? Don’t hesitate to contact us via our contact form. We welcome your support and suggestions — because the true artisan behind each of our interactive scores is YOU! – The Tomplay Team


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

845 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

This application is wonderful

This application is wonderful. I live in a rural area in France, where finding highly skilled non-professional musicians is a real challenge. Tomplay has been a lifesaver for me: I can practice some of the best classical pieces for clarinet or jazz pieces for saxophone every day, with recordings from real musicians. I highly recommend this application to people like me who don't have the opportunity to join an orchestra or even a small group of musicians.
Pascal

4 April 2025
Unprompted review
Tomplay logo

Reply from Tomplay

Thank you so much for your amazing review, Pascal!

We’re truly touched by your words and happy to know that Tomplay helps you stay musically active, especially in a rural setting. We’re honored to accompany you daily with real recordings—thank you for recommending us to others!

The Tomplay Team

Rated 5 out of 5 stars

Fantastic!

Great communication and a wide variety of music on offer! Really useful resource.

2 April 2025
Unprompted review
Tomplay logo

Reply from Tomplay

Hello Laura, thank you very much for your comment, we are very happy that you like Tomplay! Musically yours, the Tomplay team

Rated 5 out of 5 stars

A good company

Honesty and consideration.

31 March 2025
Unprompted review
Tomplay logo

Reply from Tomplay

Thanks a lot, Gerry! Your feedback really made our day. We’re glad our values came across clearly.
The Tomplay Team

Rated 5 out of 5 stars

Tomplay for a great music experience

Tomplay for a great music experience

Tomplay offers you thousands of songs in different styles and different levels.
Each song has a great quality and encourage you to play more and more

30 March 2025
Unprompted review
Tomplay logo

Reply from Tomplay

Thank you so much for your kind review, Gérard! We’re thrilled to hear that you’re enjoying the variety and quality of our catalog. We’ll keep adding more scores every week to keep you inspired and motivated to play!
The Tomplay Team

Rated 5 out of 5 stars

Fantastic product and customer service!

As a professional musician and teacher, Tomplay is a wonderful addition. Easy to use, great selections of music and so many ways to customize each piece so that it fits yourself or your student. And their customer service is outstanding!! Bravo Tomplay!

25 March 2025
Unprompted review
Tomplay logo

Reply from Tomplay

Hello Joanne, thank you very much for your comment, we are very happy that you like Tomplay! Musically yours, the Tomplay team

Rated 5 out of 5 stars

Had a few difficulties setting up my…

Had a few difficulties setting up my account only because i am a pensioner with very limited experience of laptops , however , on contacting "Tomplay ", they were very understanding and quickly sorted my problem. Nice to work with a company who values their customers and delighted with the music score i received.

17 March 2025
Unprompted review
Tomplay logo

Reply from Tomplay

Thank you so much for your kind words, John! We’re delighted we could help you get set up smoothly and that you’re enjoying your music scores. Don’t hesitate to reach out again if you need anything—we’re always here to help!

The Tomplay Team.

Rated 4 out of 5 stars

Excellent app to play along to

Excellent app to play along to. I've been using it since August 2024 and haven't used anything else since. There is such a wide range in every genre and difficulty levels, for many many instruments. I started on the beginners scores and in 6 months have progressed onto more difficult levels. You can also slow down the tracks which helps.

20 March 2025
Unprompted review
Tomplay logo

Reply from Tomplay

Thank you so much for your review, Elaine! It’s wonderful to hear about your progress with Tomplay and that you’re enjoying exploring the wide range of genres and instruments available. Great to know the tempo feature is helpful too. Keep up the excellent work!

The Tomplay Team.

Rated 5 out of 5 stars

I have been using TOMPLAY for 5 years…

I have been using TOMPLAY for 5 years now, l came in as beginner and now l am exclusively an Advanced player on three Saxophone (Soprano, Alto and Tenor).

The features l use daily are loop, tempo control, backing tracks, and others. I did call you guys about getting some of Stings tunes, they did say they don’t do that, l said thanks, within a couple months you guys put up Roxana, Englishman in New York, It’s Probably me. Fragile, and that’s not the shape of my heart.
So l am only amateur sax player, have done some busking only to find bad weather.
Just keep doing what you do it’s great.
One small thing, when you up your software like you just did with the search function, do a update to let everyone, l did pick it up quickly, just some positive feedback, humbly Mj..

18 March 2025
Unprompted review
Tomplay logo

Reply from Tomplay

Hello Mark,
Thanks a lot for your review, we are glad that you like Tomplay since all these years!
Musically,
Tomplay Team

Rated 3 out of 5 stars

Subscription charge underhand practice

The app is very good however I don't like the underhand tactics of charging the annual subscription without giving me an option of cancelling. When I asked for cancellation this year, the rep referred me to a contract I signed 3 years ago and refused to refund me. I used to like Tomplay and recommend to others but not any more.

3 January 2025
Unprompted review
Tomplay logo

Reply from Tomplay

Hi Iwona, thank you for your feedback. We’re sorry to hear about your experience. Tomplay subscriptions renew automatically after the end of the billing period, as outlined in the terms of service. This ensures uninterrupted access to our interactive sheet music. However, please note that you can cancel your subscription at any time before the end of the billing period directly through our website. We understand your frustration and regret any inconvenience this may have caused. If you have any further questions, please don’t hesitate to reach out to our support team. Musically, the Tomplay team

Rated 1 out of 5 stars

Never again

Lots of good musical scores with a wide variety of skill levels, but misleading and predatory business practices. They limit how many scores you can print to an insanely low number, and they’ll take your money with no remorse and offer you store credit as compensation.

Never again Tomplay

To your reply: my experience with contact@tomplay prompted this review.

10 March 2025
Unprompted review
Tomplay logo

Reply from Tomplay

Dear Connor, thanks for your feedback. You can print up to 48 different scores/year with our Premium subscription but there is no limit on the amount of scores that you can download and play within the app. We have implemented these printing restrictions to protect the work of our musicians and arrangers, and to ensure copyright compliance. If you need any help regarding your subscription, please contact us at contact@tomplay.com so we can assist you further.
Musically yours,
Tomplay Team

Rated 1 out of 5 stars

Don’t sign up to free trial - they charge you

Signed up to a 14 day free trial this week and instantly was charged £97. Contacted them and they started spouting about an old account I had and told me to speak to Apple who thankfully refunded me for Tom plays mistake

12 March 2025
Unprompted review
Tomplay logo

Reply from Tomplay

Thank you for your review. We understand your frustration, and would like to clarify what happened.

It looks like you had previously taken a free trial through the Apple App Store. Apple only allows one free trial per product in a short period of time.

When you attempt to start a second free trial, the Apple App Store displays a warning letting you know that you are no longer eligible for a free trial and that you will be charged immediately if you proceed. If you accepted that confirmation, Apple processed the payment directly, so when you attempted to take a second free trial, the apple app store systems, system automatically charged you for the yearly subscription because the free trial had already been used under your Apple ID.

Since the subscription was processed through Apple, they were the ones managing the billing, and we are glad to hear that Apple was able to refund you.

Please rest assured that there was no mistake on our systems and this is consistent with Apple’s policy on free trials and recurring subscriptions. If you have any other questions or need further assistance, feel free to reach out — we’d be happy to help!

Best regards,
The Tomplay Team

Rated 1 out of 5 stars

Don't sign up for trial

I signed up for the 14-day trial, decided on a song I wanted to buy but when I tried to purchase it I kept being told I would be charged $180. There was no option to purchase as a one-off.

8 March 2025
Unprompted review
Tomplay logo

Reply from Tomplay

Hi,

Thank you for sharing your feedback. We’re sorry for any confusion regarding the trial and the purchase process. When you cancel your free trial, you still have access to the full catalogue until the end of the trial period. Since you have access to everything, it’s not possible to purchase individual scores. However, if you'd prefer to buy a specific score before your trial ends, please contact us directly here: https://tomplay.com/contact, and we’ll be happy to assist you in removing your trial so you can purchase scores individually!

Musically, the Tomplay team.

Rated 5 out of 5 stars

Preparation studies in Conservatories

Tom play's assistant Renée laudì was very kind she asked me to add the metronome click for me the three beats of Brahms's sonata number 1, opus 120. This service was very useful for taking the entrance exam for the two-year academic course at the conservatory in Italy. I think this is the difference in Tom play's potential to help conservatory students. I hope that this teaching aid can be extended by default to other classical pieces from the repertoire used in conservatories. This really makes the difference between Tom play and other videos that can be found on YouTube. In my opinion, Tom play should focus on paying more attention to the educational uses of the concerts required in Conservatories. The rest is music for amateurs that can also be easily found on YouTube. Tom play's strength is to put more effort into it for those study professional classic music. Thanks

27 February 2025
Unprompted review
Tomplay logo

Reply from Tomplay

Hi Mason, thank you very much for your lovely comment, we are very happy that you like Tomplay this much! Musically yours, the Tomplay team

Rated 5 out of 5 stars

Absolutely brilliant site

Absolutely brilliant site. It allows you to try more challenging works and still make a great sound
Madeleine

25 February 2025
Unprompted review
Tomplay logo

Reply from Tomplay

Hello Madeleine, thank you very much for your comment, we are very happy that you like Tomplay! Musically yours, the Tomplay team

Rated 5 out of 5 stars

The Tomplay app is remarkable

The Tomplay app is remarkable. I am an adult student, just a year into learning to play the clarinet. Playing my instrument accompanied by an orchestra, or piano, or being able to play a duet, is nothing short of amazing! Having pieces of music with various skill levels allows me to take on increasingly challenging scores as my playing improves. I think that the Tomplay app is an excellent tool for learning, and the most enjoyable way to practice an instrument that I have ever experienced. I highly recommend it, and for me it is well worth the annual subscription price.

23 February 2025
Unprompted review
Tomplay logo

Reply from Tomplay

Hello Kent, thank you very much for your comment, we are very glad that you like Tomplay! Musically yours, the Tomplay team

Rated 5 out of 5 stars

I use Tomplay every day! I love it!

I love Tomplay and have been using it almost daily for at least three years to practice and play saxophone. There are so many ways to customize each song to suit your needs, and the variety of songs is staggering. I also appreciate the levels of difficulty that’s offered for each song. It’s all very fun & interactive.

One question- is it possible to add a repeat option? I would love to be able to set the backing track to play more than once continuously. As I improve at soloing, this would be a great feature as I could play the melody one time through and then move right into a solo over the backing track for a second time through.

Thanks so much for this great product!

24 February 2025
Unprompted review
Tomplay logo

Reply from Tomplay

Dear Lisa, thank you very much for your detailed comment, we are very glad that you like Tomplay! Regarding the repeat option we do not have it as of today, however we have forwarded your request to our technical team to see if we can add this feature soon. Thanks again for your feedback. Musically yours, the Tomplay team

Rated 5 out of 5 stars

Great customer service.

20 February 2025
Unprompted review
Tomplay logo

Reply from Tomplay

Hi Sapphire,

Thank you very much for your feedback! We are thrilled to hear you had a great experience with our customer service.

Musically,
The Tomplay team.

Rated 5 out of 5 stars

I've been a Tomplay customer for at…

I've been a Tomplay customer for at least 3 years and it has been a major tool for me to improve and enjoy playing my saxophone. They constantly are improving the site and adding more music. Keep up the great work!

21 February 2025
Unprompted review
Tomplay logo

Reply from Tomplay

Hi Steve,

Thank you very much for your kind words! We are thrilled to hear that Tomplay has been such an important tool in your musical journey with the saxophone. We are constantly working to improve the app and expand the catalogue, so your feedback means a lot to us.

Musically,
The Tomplay team.

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