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Tonal Reviews 

945
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 839 reviews, reviewers overwhelmingly had a great experience with this company. People frequently point out that the durable home equipment saves valuable space while providing a challenging, fully customizable workout routine that yields truly noticeable physical results and strength improvements over time. Consumers love how convenient it is to use daily, praising the intelligent design and engaging professional trainers that make exercising at home both fun, accessible, and highly effective. However, some reviewers were not happy with customer service and technical support, pointing out troublesome repair scheduling, unexpected hardware malfunctions, and difficulties receiving timely assistance when equipment arrives damaged.

What people talk about most

Product

Customers had positive experiences with product, often highlighting the solid build, flexibility, and... See more

User experience

Clients share positive opinions on user experience, highlighting how the convenience and flexibility make it... See more

Quality

Consumers find quality to be positive, highlighting that the gear is solid and represents the best piece of... See more

Service

Users describe ambiguous interactions with service, with many customers praising professional coaches,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tonal takes away my excuse to skip a workout or spend more time creating a workout than actually doing it. It also made getting into lifting soo much less intimidating. I don't have to guess how much... See more

Company replied

Rated 5 out of 5 stars

I love my tonal and the flexibility it allows me to just walk over to it without properly brushing my hair or worrying about my matching outfit and starting my workout. You have options of doing a lit... See more

Company replied

Rated 5 out of 5 stars

The Tonal is amazing from start to finish, install to using frequently? This is hands down the best training machine. The programs are fantastic. They give a wide range of training options and help m... See more

Rated 5 out of 5 stars

Tonal provides the structure that I need to commit to an exercise program, so essential to a guy in his mid-70's. The huge choice of programs makes it possible to find some that work for me, such as... See more

Company replied


Company details

  1. Physical Fitness Programme
  2. also in
  3. Exercise Equipment Shop
  4. Fitness and nutrition
  5. Personal Trainer

Written by the company

Tonal is the ultimate system for your strongest self. Tonal learns your abilities, selects the right challenges, and adjusts as you improve, so every workout stays personalized and effective. Tonal automatically sets your optimal weight for every move based on a quick weight assessment, and increases resistance to keep you challenged as you get stronger. Tonal membership gives you access to a variety of expert-led workouts–from strength to Aero HIIT to yoga and mobility. Real-time coaching cues help you dial in your form to train safely and effectively. Automatic progress tracking takes the guesswork out of working out. With all of this and more, Tonal gives you 24/7 access to the convenience of a full gym with the expertise of a personal trainer in one sleek system–so you can fit effective, efficient workouts into any schedule. Want to try it for yourself? Check out our list of retail locations where you can schedule an in-person demo, or book a virtual demo. https://tonal.com/pages/try-tonal


Contact info

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Early Black Friday exclusive: $1,000* off Tonal 2

4.5

Excellent

TrustScore 4.5 out of 5

945 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 48 hours

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4.5

All reviews

(945)

778 reviews in the last 12 months

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Rated 5 out of 5 stars

Recommend Tonal

Great machine. Excellent coaches. Easy to get hooked on and stay consistent. Even if you only have 15-20 min a day. Thank you.

7 November 2026
Rated 5 out of 5 stars

Only piece of equipment needed

I work out in a gym and use the tonal once or twice a week. Honestly, it could stand on its own. Best piece of home gym equipment on the market. Could use a longer bar for back squats. But great addition adding those

7 November 2026
Rated 5 out of 5 stars

The more I explore

The more I explore, the more workouts I find perfectly suited to me. Its been very easy to make this part of my routine, even on the busiest days.
It took a while to learn how to navigate the various screens, and that could still use some improvement.
But overall, best workouts I've ever had.

6 November 2026
Rated 5 out of 5 stars

joyful

joyful, and plesant

5 November 2026
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Reply from Tonal

Thank you for your feedback! We’re glad to hear that your Tonal experience has been joyful and pleasant.

Rated 4 out of 5 stars

Good workouts

Good workouts. Convenient. Like how the system keeps track of my weights for each activity

5 November 2026
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Reply from Tonal

Thank you for your review! We’re glad you’re enjoying the workouts and convenience of Tonal, especially the way it tracks your weights for each activity. We appreciate your feedback!

Rated 5 out of 5 stars

I love the workouts and the ability to…

I love the workouts and the ability to pick dedicated types of workouts and body regions.

5 November 2026
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Reply from Tonal

Thank you for sharing! We’re so happy to hear that you’re enjoying the workouts.

Rated 5 out of 5 stars

I love my tonal

I love my tonal and the flexibility it allows me to just walk over to it without properly brushing my hair or worrying about my matching outfit and starting my workout. You have options of doing a little or a lot and if you want to challenge yourself, you definitely can. There’s always room to customize or stop a workout if something comes up. No judgement from anyone if you have to move a session or pause to use the bathroom. Not to mention the variety of workouts and coaches with different styles at a fraction of the cost of a personal trainer. Did I mention I love my tonal?

4 November 2026
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Reply from Tonal

Thank you for the wonderful review! We love hearing how Tonal’s flexibility, customization, variety of workouts, and coaches help you stay consistent without judgment. We’re thrilled that you love your Tonal!

Rated 5 out of 5 stars

Amazing

I love this I would definitely recommend! It's perfect because it adjusts to your personal strength and let's you continue growing and becoming the best version of yourself.

19 October 2026
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Reply from Tonal

Thank you for the amazing feedback! We’re delighted that Tonal’s personalized adjustments help you continue progressing and becoming the best version of yourself.

Rated 4 out of 5 stars

I appreciate the compactness of the…

I appreciate the compactness of the unit and the challenge it provides

31 October 2026
Tonal logo

Reply from Tonal

Thank you for sharing your feedback. We’re glad you appreciate Tonal’s compact design and the challenge it provides. We value your three-star review and will continue working to improve the overall experience.

Rated 2 out of 5 stars

I haven’t been able to build muscle…

I haven’t been able to build muscle while using the tonal . I’ve had it for a few yrs now and given all the programs a chance. They just keep me at a plateau. I’ve been pretty disappointed as it is so expensive .

31 October 2026
Tonal logo

Reply from Tonal

Thank you for sharing your honest feedback. We’re sorry to hear that your experience with Tonal hasn’t met your expectations. We understand how frustrating it can be to feel stuck at a plateau, especially after investing significant time and money.

We’d appreciate the opportunity to learn more and help you find an approach that better supports your goals.

Rated 5 out of 5 stars

Excellent home fitness machine

The coaches provide great guidance. Using the Tonal is easy and intuitive. I like the ability to record video of my workout. The videos have helped improve my form.

3 November 2026
Tonal logo

Reply from Tonal

Thank you for your thoughtful review! We’re glad you enjoy the intuitive experience, coaching guidance, and workout recording feature to help improve your form.

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