TONIC15 Reviews 23

DONT BUY FROM THIS COMPANY!!! I place the order 4 weeks ago and no delivery received. They emailed me saying they having issue within the warehouse and promised they were going to ship my order two weeks ago on a Tuesday, to then receive another email with the same reason. When I ask to cancel my order and full refund they completely ignored me. Please don’t even think for a second to buy from this company.

The order was placed a week ago. Their shipping policy states that orders placed by 1 PM are shipped that day, after 1 PM - the next working day.
I still do not have the products. I contacted the store. No one has responded.
A store to avoid.

I have just few words to say
But please if anyone is seeing this comment please don’t buy from them they sell fake 🚫products.all the products I got from them were fake and spoilt my skin
Never again

Received my parcel today after placing an order on new year's eve. I'd say that's a pretty fast delivery! I tried half the items I ordered so far, and everything was amazing. Ordered Klairs and Amuse, quality and finish surpassed my expectations! I'm using Korean skincare for quite some time but these felt different level. Going to place another order soon as wasn't sure about the company after seeing few negative experiences in this website. Oh, and the prices are simply unbeatable! Plus the free gifts!!!

I ordered the product for the first time on 7/11/24 on tonic15, I received confirmation of the purchase of the product by email and a week later there was no information from the company and they do not respond to the email either.

I have purchased from Tonic 15 numerous times. I have had no problems with my orders arriving in the UK. Delivery has been fast, packaging has been superb and all good have arrived with their tamper seals securely intact and with very good expiration dates.

They charged me extra at the beginning for delivery when it was already included in the additional and at first I had trouble getting in touch with someone despite reaching through different channels. However once I did get in touch with someone, I was met with great support from their team and even from their founder. Even if I started with a negative experience, and I reached out multiple times, I appreciate them making the extra effort to rectify the issue.

I ordered from their Winter sale on the 21st of December, received confirmation of dispatch the next day, and received the parcel from the Evri courier on the 23rd! I was so please for the fast service and delivery, particularly during a very busy time of the festive season. Bearing in mind this was UK domestic delivery.

My parcel arrived also with samples. This was my first experience with Tonic15, I would buy from them again.

This is an amended review.

I first ordered (for the first time) on 6th November with 48 hour Royal Mail tracked delivery. I had an email on the 9th saying despatched. I didn't check it but noticed a delay. On the 16th I checked the tracking to see this message:

'We're expecting it. The sender has advised they have despatched your item to Royal Mail. More information will be available once we have received your item and scanned it into our network.'

I then checked reviews on here and was really alarmed to see this thing has happened before with the company. I emailed Thursday night and again on Friday night. I first heard back on Saturday morning with a message to say it would be dealt with on Monday. However, I then didn't hear anything from the company on Monday either, so I emailed again, really concerned at that point.

However, finally on Tuesday I think the parcel was located and properly passed onto the Royal Mail. It then swiftly arrived on Thursday.

I am happy it was dealt with, though it did take 2 or 3 working days for that to effectively happen once I told the company about the problem. I can see it's happened a few times before so whatever is causing these problems needs to be looked into. For someone buying for the first time from the company (like me) it makes it hard to trust.

I also usually buy Koran products from another company which I have never had issues with. I only chose a more local one as I wanted quicker delivery, but after all this it's taken about the same time anyway.

Very poor company, sell items that are in stock then go out of stock, don’t acknowledge this and leave it for you to chase. Please go else where and avoid

I ordered at the beginning of May, and have not heard from the company for a week. Started assuming I must have been conned, but then I received and email with apologies, and explanation as to why my order is delayed ( logistics issues). So i decided to wait, and during the next week got another email, again, explaining that they are now ready to ship it and i will receive it soon. And so i did. Overall the reaction was a tad delayed, but the personal approach and explanation is always the way to go in such situations. Therefore I decided to write a positive review here, to give tonic 15 an extra incentive to work on improving things. I do appreciate the effort by the owner, and will not avoid this company in the future. Well done!

Placed my order on the 1/5 but until this date (11/5) I have not receive nor receive any update regarding my order. Just went in to check their website. A lot of things seems to be on sale and please think twice before ordering. I probably might not get or receive what I have paid for. I should have check this company on trust pilot before ordering. BIG MISTAKE!!

Update on review, they found my return and refunded me, overall very happy with outcome, understandably mistakes happen, very helpful and apologetic customer service, thank you so much.

Purchased some items sent them back early march for a refund, received a part refund end of April, have now had to chase for my other part refund

Thank you for your response, I have sent you proof of return and the signed copy of the recipient sign for confirmation, direct to customer service, I look forward to hearing from you

I've ordered from Tonic15 at least 3 times now and I've never been disappointed. Everything always comes on time, and they always include a freebie.
The product range is great and high quality. My last order came in 1 day!

My first order with Tonic15 all went wrong, I am still awaiting my order to arrive after 2 weeks. Come on Tonic 15. I chased up twice already, no respond at all.

Updated: I changed from 1 star to 4 star as Tonic 15 rectified the problem and clear my doubt on the product I received.

Their packaging is excellent and customer services are superb thank you.

Brilliant service from start to finish. Due to the delivery strike my order had been lost in the process. I was sent a replacement promptly just in time for Christmas. Thank you Tonic15.

DON’T BOTHER - Ordered in OCT. Tonic had to ‘re ship’ my order again early Nov as apparently my order got lost. however when I checked delivery tracker it stated they were still waiting for Tonic to send the package. I am still yet to receive my parcel and they have not refunded me. Will not even bother to order from them again.

Paid for express delivery and nothing ever was delivered. Contacted the customer service via email who sent a response saying they’d look into it and never replied to my other emails chasing up. These places need to start providing a phone number.

I put my order in on the 4th of november. Still hasnt been shipped yet. Last week they told me they ”aim to ship it by the end of this week” and same this week (today its friday and it has not been shipped yet). They blame it on the fact that they have many products..? And many orders..? Well if you run a business then make sure to do it properly. Its sad because i ordered from there once before and was really satisfied, but will never do it again.

New go-to skincare site!
I've bought it from TONIC15 for the first time and it was really lovely. A great range of high-quality brands came very quickly and with lots of nice tester freebies and one was almost a full-sized product.
I'm really impressed also with the quality of the product I've got, feels amazing on the skin especially the- I'm from Rice Toner.
Recommended to my friends and definitely coming back again.