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2.7

Poor

TrustScore 2.5 out of 5

6 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

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Rated 1 out of 5 stars

Horrendous customer service

Spent over £50 to get the offer which was a free finishing spray. My order arrived without the free spray I contacted too faced and they said it's out of order .yet still advertising this online so people are spending over £50 to get a free spray that's not in stock. I find this false advertisement. I'll be returning the whole order and won't be shopping with them again. Customer service was horrendous

27 September 2025
Unprompted review
Rated 5 out of 5 stars

What amazing customer service

What amazing customer service. I wasn’t happy with a product so located their customer service contact details on their website and chose to WhatsApp them.

Easily to navigate, resulting in a customer advisor messaging me within minutes.

Advisor was very understanding and dealt with my issue perfectly.

Great products and great customer service TooFaced.co.uk.

18 July 2024
Unprompted review
Rated 1 out of 5 stars

Been trying to chase them for a refund…

Been trying to chase them for a refund for several weeks now! Nobody replies to my emails whatsoever!
So I’m without products and have a purchase sitting on my credit card waiting to be refunded!
Really unhappy and think it’s shocking they don’t even have the decency to reply!

2 August 2023
Unprompted review
Rated 1 out of 5 stars

No customer service

Trying to get thought to this company is a big joke. There seems to be no way of getting through by email or phone!! I have tried to make a complaint about my order but still waiting on a response

2 December 2020
Unprompted review

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