Honestly I am rather impressed. Got metabo kit for way cheaper than almost places, was sent within two business days and arrived within five. For free standard shipping from WA that’s bloo... See more
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I purchased online a Heavy Duty 5 metre Extension Lead 15AMP Lead 10AMP Pin Plug...It was for my vacuum cleaner at home...This is so I did not have to unplug and plug the vacuum cleaner at the wall... See more
Just the speed at which my product was ready,not necessarily anything else.at the end of the day they are onsellers making a profit off the ever suffering public who are getting rorted at every turn b... See more
Amazing service from the WA online team!! I called to confirm that all items were in stock prior to ordering, due to it being a present. The guy was awesome, let me know what courier would be used an... See more
Company details
About Toolmart Australia
Written by the company
Quality tools, service and parts for over 45 years
Toolmart stock a comprehensive range of quality trade tools from all the major tool manufacturers including Makita, DeWalt, HiKOKI, Milwaukee, Kincrome, Metabo, Sidchrome, Stanley, Teng and many more.Contact info
172 Abernethy Rd, 6104, Belmont, Australia
- 08 6278 0000
- sales@toolmart.com.au
- toolmart.com.au
4.7
Excellent
2K reviews
Replied to 66% of negative reviews
Typically replies within 24 hours
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Bad online order process - No update on expected delivery dates
I ordered a product on the website and there was no mention of the fact that the product is not in stock or it is an "order in" product only. I only found this out after I had ordered a supposedly "in stock" product.
It took three phone calls and approximately three weeks for the item to be delivered. The item was in "Awaiting fulfillment" status until my third call in three weeks.
Each time I was told that the product would be sent by the end of the week or next week and it wasn't until the third call. It looks like the staff were just giving out a timeline without checking and without any knowledge of when the item will be in stock.
I think there is no process in place to update customers automatically on expected delivery or shipment dates.
2 December 2025
Reply from Toolmart Australia
Thank you for your feedback. We sincerely apologise for the delays in dispatching your order. We initially attempted to send it from our own stock, but despite an extensive search, the items showing in our system could not be located. As a result, we placed an order with the supplier, which was unfortunately delayed further due to an error on their end.
While this explains what happened, it does not excuse the delay. You are absolutely right that we need stronger processes to keep customers informed, and we appreciate you bringing this to our attention.
From ordering to the time I received my…
From ordering to the time I received my order was great
25 November 2025
Only issue was the length of time to…
Only issue was the length of time to recieve the item though it would be quicker, other than that all good.
26 November 2025
Great experience
Great experience. Fast delivery, efficient processes. Would recommend
1 December 2025
Great tyre pressure gauge.
24 November 2025
Had a hick up with the freight company
Had a hick up with the freight company. Spoke with John Chartres from online sales. He done everything he could to fix the matter and offered to rectify the problem. He found a solution and the problem was solved.
Great customer service and great guy to deal with!
19 November 2025
will be back
ordered something and decided i didnt want that brand. the refund process was easy and the shipment i did go with in the end was quick.
20 November 2025
Super fast delivery.
Super fast delivery.
Living remote Toolmart is a great option for Express Post via Australia Post if couriers don't service your area. Highly recommended!
19 November 2025
The fact no one let me know the product…
The fact no one let me know the product wasn’t in stock until I emailed asking about my order four times., but product is good
26 November 2025
Great product good price good service
17 November 2025
Very cheap tools
This is the only company that has 20 percent off in all power tools.
I will buy again next time when they have 20 percent off site wide.
24 November 2025
Products as advertised on website
Products as advertised on website; good communication.
19 November 2025
Awesome turnaround
Awesome turnaround. I stuffed my order up but it was no problem. The team at Toolmart sorted it out Quickly.
19 November 2025
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