Toolmart Australia Reviews 1,977

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 323 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient delivery service, noting that products often arrive quickly and in excellent condition. Many people also appreciate the competitive pricing and the wide selection of products available, often finding items at better prices than elsewhere. The overall service, including communication and order processing, is consistently highlighted as professional and helpful. However, some customers also noted occasional issues with delivery delays, particularly when items were sourced from suppliers or when there were mix-ups with tracking information. A few other people also felt that the online prices were not always as competitive as in-store prices, and some experienced delays with click-and-collect orders or with receiving complete tool kits.

What people talk about most

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight the speed and... See more

Product

Customers had positive experiences with product. Many reviewers found the products to be of high quality,... See more

Order

Customers consistently note positive experiences with order. Many reviewers found the ordering process easy,... See more

Service

Reviewers highlight positive aspects of service. Customers frequently praise the quick, efficient, and... See more

Price

Users describe positive interactions with price, consistently finding products at good or competitive prices.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Honestly I am rather impressed. Got metabo kit for way cheaper than almost places, was sent within two business days and arrived within five. For free standard shipping from WA that’s bloo... See more

Rated 5 out of 5 stars

I purchased online a Heavy Duty 5 metre Extension Lead 15AMP Lead 10AMP Pin Plug...It was for my vacuum cleaner at home...This is so I did not have to unplug and plug the vacuum cleaner at the wall... See more

Rated 5 out of 5 stars

Just the speed at which my product was ready,not necessarily anything else.at the end of the day they are onsellers making a profit off the ever suffering public who are getting rorted at every turn b... See more

Rated 5 out of 5 stars

Amazing service from the WA online team!! I called to confirm that all items were in stock prior to ordering, due to it being a present. The guy was awesome, let me know what courier would be used an... See more


Company details

  1. Tool shop
  2. Hardware Shop

About Toolmart Australia

Written by the company

Toolmart Australia

Quality tools, service and parts for over 45 years

Toolmart stock a comprehensive range of quality trade tools from all the major tool manufacturers including Makita, DeWalt, HiKOKI, Milwaukee, Kincrome, Metabo, Sidchrome, Stanley, Teng and many more.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Toolmart has excellent customer service

Toolmart had a competitive price for the Milwaukee goods, and the sales staff went out of their way to ensure I qualified for a free battery. This was a nice touch that showed they were serious about looking after the customer. These guys are great.

23 October 2025
Rated 1 out of 5 stars

After waiting 3 weeks without what I…

After waiting 3 weeks without what I ordered I emailed only to be told no stock, finally got the spray bottles after a few more weeks and there useless, the pressure relief valve leaks as soon as you pump, and ones already started to seize

1 October 2025
Toolmart Australia logo

Reply from Toolmart Australia

Hi Brandon, We contacted our supplier in regards to the products you ordered and with their help we were able to process a full refund for you. We weren't able to get in touch with you by phone or email last week so hopefully you're happy with this outcome. If you have any further questions please contact us on 08 6278 0055 or websales@toolmart.com.au. Thank you.

Rated 5 out of 5 stars

Great service

Look,great service. Purchased Hikoki Heat Gun. Has not been used yet but only 6 days from WA to Katoomba NSW. Well chuffed.

15 October 2025
Rated 5 out of 5 stars

It was wonderful to find a company that…

It was wonderful to find a company that still had a 180mm disc sander available. The service was excellent and I had the item within 3 weeks (sourced from manufacturer). I would recommend buying from Toolmart Australia.

25 September 2025

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