Tools4Trade Reviews 

I get the impression they are a one man band with no stock. My deWalt was faulty and they couldn't exchange, got a refund. That was fine but the problem is they added me to their mailing list despite my not subscribing, I have used their unsubscribe link 4 times - successfully it said - yet they continue sending junk. I even emailed directly to no avail. This just shows theit poor attitude to the law and customer service.

Excellent
Will be using again

Bought a Makita plunge saw, but when I went to use it the plug was misaligned so it wouldn't work. I contacted costumer services expecting an easy replacement for a faulty product but I was shocked when they refused to refund or replace it. They claimed I needed to report damage within 3 days (Firstly, it wasn't damaged, it was faulty, and secondly the Consumer Rights Act 2015 states you have 30 days to return an item for a full refund)

I had to push back very hard and speak to a manager. Eventually they agreed to replace it but the whole thing was stressful and time consuming. Please beware of this very dodgy company. They will try to catch you out if you don't know your rights. I will not be using them again.

Very professional staff and fast delivery

Great service. Super fast delivery. Many thanks,

Excellent service.
The heater arrived quickly and was up and running the same day.
Highly recommended by DORMEX

Absolutely refused to honour their duty as a retailer and sort out an item that stopped working after 6 weeks use. Shocking customer service. Went weeks without even answering my correspondence.Would be no stars if it was possibly

Very disappointing experience.

I purchased a Makita LXT tool on 30 November (Black Friday weekend). There were banner ads over the website advertising Black Friday promotions that were all seeming to still be in force (as is common for promos to last the whole weekend).

One of these advertised a free 3ah battery when spending £300+ on Makita LXT tools. There was no closing date, it just said until stocks last. I verified that the battery was still in stock before ordering. I tried adding it to my basket, but it charged me full price, so I assumed they would add it on after ordering.

When I checked out, the battery was not added to my basket. I messaged the company using WhatsApp support.

The replies to my message just went around in circles. They kept telling me that the promotion had finished on 28th November (it did not say this anywhere on the website) and that the promotion was only while stocks last (I verified that the battery was in stock before ordering). They have now stopped replying.

The only reason I bought from here rather than another website was this promotion. I feel that the sales techniques are deceptive and misleading.

***
update 09/12
Updated from a previous 1-star review.
After leaving feedback on Feefo, I received a response from Tools4Trade advising that they will supply the free battery. It's disappointing that I couldn't get a sensible response before resorting to leaving 1-star reviews, however they did eventually resolve the matter so I have updated the star rating.

Easy site to visit and order, good communication and super quick delivery, next day, great all round. Many thanks.

Great advice given online, ordered and it came the next day. The service was the quickest I've had from any firm I've used before.

I was planning to purchase several tools and kits during their 15‑day Black Friday promotion, with a total basket value of over £300. After adding everything to my basket and proceeding to checkout, I was surprised to see the prices increase within minutes.

The checkout prices did not match the advertised daily promos still displayed on their website, which feels misleading and amounts to false advertising.

I contacted customer service, who initially said they would investigate. I received no reply, and when I chased the following day, I was told simply that “prices can fluctuate daily.” No explanation was given for why the website and homepage continued to show different prices than those at checkout.

Overall, this experience has left me disappointed, and I will be avoiding purchases from this retailer in the future.

Firstly, some of the order did arrive very quickly. Within 2 days. They also answered a query quickly so all good to here. Then we only received 2 of the items, delivered via DPD. 4 days later, we haven't had the 3rd item. I'm a bit worried as I hadn't seen the negative reviews on here and I also see that the reviews aren't being answered. That's a little worrying. I've sent them an email to query the missing item. Will update if I don't receive it.

Shocking service the worst I have ever experienced, turned up a day late as driver reported he couldn’t gain access, found this to be a lie after checking CCTV, courier delivered item upside down onto concrete floor, causing item to be damaged and unable to open drawers, Seller offered £20 refund for £112 item, refused, no explanation of how I was to return this or what would happen, in the end we fixed ourselves as fed up of waiting for a solution, at a cost to us, I think twicebefore buying off this seller on eBay

Item arrived quickly. A smooth straight forward transaction

PatheticPathetic companies that Pathetic companies that I do not recommend, I needed a new fence for a table saw that was just out of warranty, they said that they would sell me one, and now they completely ignore my emails....

Placed an order for a tool chest, they called to arrange delivery but because I don't have a forklift or team of people at my home to get it from the courier's van, they've cancelled the order. Waste of time.

Product good & efficient delivery

Absolutely shocking customer service. Ordered a tool, which I never received, rang customer service who kept hanging up on me and then refused to give me a refund as they did not believe me that it was being sent back to them and that I hadn't received it. Spoke to someone who hung up on me twice, and then a moody teenager who refused to answer basic questions. Won't be ordering anything for work from this useless company again.

Excellent speedy service

Good price for item, delivered exactly when expected, great communication and good quality product

Failed spectacularly re-delivering £1000 saw bench on next day delivery at an extra cost. Ordered Sunday and because of non-arrival on Tuesday,spoken to customer services who cannot fulfil the contract of delivery.
Going away with for work at 6 am Wednesday morning with no so equipment for job requirement. How to mess somebody’s business up by failing to fulfil the contracted paid for delivery. Won’t use you again and deserve the knock on effect of a negative review. Do not pay extra for delivery as they cannot fulfil.