Toolstation BE Reviews 16,314

TrustScore 4 out of 5

4.2

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See what reviewers are saying

Rated 5 out of 5 stars

Great experience. Good choice of products and I was frankly amazed that my order arrived at my door in less than 24hrs. I will definitely use Toolstation again.

Rated 3 out of 5 stars

Thicknessing planner is great. Does what is supposed to and well made. Zero feedback from toolstation with delivery details, no info on account only is finalised. Called customer services who in... See more

Company replied

Rated 5 out of 5 stars

Alles was in orde en paste perfect in elkaar Enkel spijtig dat jullie geen roosters hebben op die afmetingen die afsluiten Dit om te gebruiken voor een dampkap

Rated 5 out of 5 stars

The items that I got from this site were well described and I got what I wanted in a record time , the product was well packaged with the box but also the price was very very reasonable and good quait... See more

Company details

  1. Hardware Shop
  2. Tool shop

Written by the company

Toolstation levert professioneel gereedschap en bouwbenodigdheden voor de laagste prijs! Iedereen kan bij Toolstation bestellen, zowel de vakman als de serieuze doe-het-zelver. Gratis bezorging bij bestellingen v.a. €40,-.

Toolstation BE

Written by the company

Top merken, snelle levering en lage prijzen
Toolstation biedt haar klanten een uitgebreid assortiment aan producten geschikt voor vakmannen en serieuze doe-het-zelvers. Ons assoritment bestaat uit elektrisch gereedschap, gereedschap accessoires, handgereedschap, bevestigingsmiddelen en vele andere producten. Bezoek www.toolstation.be voor het actuele aanbod, een snelle levering en lage prijzen.

Snelle levering

Gratis levering bij besteding vanaf €40,-.

Gratis levering bij besteding vanaf €40,-.
Bij Toolstation wordt je order dezelfde dag verwerkt. Dit zorgt er voor dat uw order snel bij u thuis of op de werkplaats bezorgd wordt.

Contact info

4.2

Great

TrustScore 4 out of 5

16K reviews

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Rated 4 out of 5 stars

I have a positive but a bit troubling experience

I have a positive but a bit troubling experience with toolstation. I ordered an edge trimmer and it was dispatched with Post-NL. Parcel has been never delivered to me, but Post-NL declared on his site that all delivered. I made a claim to Toolstation and after some time and few reminders replacement item has been sent with B-Post and deleverd the day after without any problem. Item as described, and I am now satisfied . I removed one star to reflect this incident, but I should state that Toolstation reacts correctly in case of such events. And the suggestion to the vendor - to evaluate the reliability of its carriers, I learnt that my case is not unique.

12 August 2022
Rated 1 out of 5 stars

The order wasn't delivered

The order wasn't delivered and returned to the store. At Toolstation store they said it was delivered, PostNL website confirms it wasn't.

3 July 2022
Toolstation BE logo

Reply from Toolstation BE

Dear Mr Mendao,

Thank you for your review.

We are sorry to read that you have not yet received your order.

We have taken your account and checked the track and trace. We do indeed see that the package is returned.

We have just placed a new order for you, delivery is expected to take place tomorrow, at the latest the day after tomorrow.

Our sincere apologies for the inconvenience experienced.

Sincerely,

Toolstation

Rated 1 out of 5 stars

I have ordered more than 60 articles by…

I have ordered more than 60 articles by toolstaion and I got just 2 of them .They brought for me each time one and third time was also one but I refused to take because once again was only one article .It is been more than 2 weeks am waiting to get them .Am without electricity because of toolstation and I had to call them 4 times but still not getting my material .bad service baaaaaad .

30 June 2022
Unprompted review
Toolstation BE logo

Reply from Toolstation BE

Dear Mr Aoso,

Thank you for your review.

We are sorry to read that your order was delivered incomplete, and that this is not the first time you have encountered this.

We have checked your account and viewed the order, and indeed see that your package has been returned, after which we immediately put the subsequent delivery into effect. If you have not yet received one of the articles, please let us know by e-mail.

Our sincere apologies for the inconvenience experienced.

Sincerely,

Toolstation

Rated 1 out of 5 stars

The Delivery is a grey zone

The experience on the website was cool but after the payement begins the stress…
GLS even not try to deliver my order to the specified address. They told that I was not present ( false) and they put my order in a parcel shop. Everything is validated on the gls platform. So my order is supped to be there but it’s not the case.
So I’m here without my order and having lost a lot of money.. I hope your customer service will handle it and help me . Regards

8 June 2022
Toolstation BE logo

Reply from Toolstation BE

Dear Mr Verda,

Thank you for your review.

We are sorry to hear that we were unable to meet your expectations and that your package was sent to a parcel point.

We have examined your order and see that your package has been delivered to your home according to bpost. If this is not the case, we would like to be informed by e-mail.

Our sincere apologies for the inconvenience experienced.

Sincerely,

Toolstation

Rated 5 out of 5 stars

Toolstation is great!

I'm extremely happy with Toolstation! I've ordered twice and was pleasantly surprised that I got my order the next day. I used to order online from Brico or Gamma, but not anymore. From now on I will only order online from Toolstation. Yay!

7 May 2022

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