Toople.com Reviews 

Moved to Different provider due to low speed and unstable connection . After contract finished Toople Charged us for early Termination Fee , even though we have moved to different provider after contract ended. No answer from Customer services. No Reply for emails . AVOID Toople !

Truly awful after sales service, regret using this company. If you want action when a fault occurs then look elsewhere. Avoid.

Very helpful and knowledgeable staff, Who go the extra mile, Very good service to for the price, WELL DONE !

If there was an option to leave no stars on this rating that would be my choice.
I moved my small business over to Toople just over 12 months ago and have had nothing but problems.
Internet crashes daily, sometimes hourly. Two new routers sent out still not working.
Numerous calls to customer service to no avail, if you are lucky to get through in under an hour you are doing well. Call backs are non existent, emails don't go through as their mailbox is too full.
Emails and letters sent via recorded delivery but deny all knowledge of receiving anything. Customer service advisers that cannot advise as they are unable to access the system
Cancelled due to Toople being unable to provide the service that they are charging me for and they have issued early termination fees so having to go to the ombudsman.
If you are thinking of moving to Toople my advice would be do not do it especially if your business uses the internet as this is the part of the service that they are unable to provide.

worst customer service I have ever experienced !spent the past 4 weeks trying to sort out a major problem with our buisnesss broadband,made about 20 phone calls,sent e mails,nobody ever rings back or replies to e mails,was told we were on high priority 2 weeks ago,i am at present speaking to Ofcom and communications ombudsman to try to resolve the issue.If you ever have a problem with company,you are stuck with it,worst experience ever,customer service,non ex existent.,

COUNTING MY DAYS TO END THE CONTRACT.
Signed up for my business broadband almost 2 years ago, initially they seemed to be very responsive although they did lot of mistakes. Now, I can not even find someone to connect to improve my connection speed. Trying to login to my account on their web-site, asking for a password reset, the site claims they sent the link via e-mail. Tried 10 times no e-mail was sent even. Looking at all negative ratings, initially they tried to respond to all comments, but look at them now they do not even dare to respond. Shame how this type of people can still do business

terrible customer services !
phones came not set up, like was told they would be. had to set up my own dverts / messages / etc.
i have been logged out of my online portal for 2 months and no one knows how to reset my password and the lionk doesnt work. my account manager left and another does not reply to emails. cant get through to anyone on the phone and stuck with a half working phone system. terrible company will be terminating my contract.

Fast and reliable broadband cheap as chips

After a terrible time with one of the better known suppliers, we are delighted with the excellent service we get from Toople!

I had the worst experience with Toople. I opened a new cafe three months ago and signed up with them for a WiFi and broadband service. They send me the rooter which I installed. My shop takes card payments like every other shop and the card payment system is connected on the WiFi. Since day one the rooter kept crashing. Resulting of me losing a lot of transactions and causing me severe reputational damage especially for a new cafe.
I kept calling them up and they were asking me to try different things as they told me that the line looks ok. But router kept crashing.
Then they suggested me buying(with my own money) a stronger rooter which obviously I did, ending up spending another £25 for this. The new rooter came and installed. After a day of service the same issue, it started crashing again causing me financial loss.
I kept calling their IT team and they took them two weeks to send an Open reach engineer meaning while I had no card payment service!!!
When the engineer came, he confirmed that the BT line was fine and it was an issue with the Toople service or the rooter...

I was so frustrated, so I called the company and asked them to cancel the contract as I lost hundreds of pounds, service was bad plus I already experienced a significant reputational damage. Although I cancelled the contract, they then sent me an invoice of £288 for an early contract termination although it was within the first 4-5 of weeks of installation and even that they were asking me to pay added fees for a bad service which cost me money. I called to speak to the manager few times but he is constantly out..
So I will now start proceedings and also report them to the Obundsman Service for their awful service.

I know that their services sound cheap but trust me KEEP AWAY THEY ARE HUGELY BAD!!!

Poor broadband service for the 12 months we were with Toople. Speed as slow as treacle. Called to cancel and they tried to says we had an 18 month contract, which we didn't.

Despite moving last month to Vodafone, they are still issuing bills. AVOID.

Utterly incompetent. Installed ADSL which consistently dropped connection. Denied all responsibility saying it was our fault! Customer service was dreadful. Eventually just ignored our issue. Cancelled and they still tried to charge us as they kept the account open for ages after cancellation. AVOID!!!

This is the worst experience I have had with any company ever. Since May they have been providing me with download of 18mb when I have been paying for 80mb. When I complained they tried to say I had to pay £35 more yet they are contracted to provide me with 80mb. Since then I have sent fifteen emails that have been unanswered, been on hold five times for over half an hour before speaking to someone (if I haven’t hung up in despair) and when I finally, in September, got someone to see to it, it was “escalated” and still being ignored two weeks later by which time I told them I was leaving. They then blocked me leaving. I called again and finally got through after 55 minutes on hold, have received emails assuring me that I can migrate without issue ( I am not in contract nor debt to them), then they blocked my migration a second time. I could not even get through on the phone this time and am now reporting them to OFCOM and if I have to go the small claims court I will. These guys are cowboys. Stay away. I am having to get a second line put in at my expense when the procedure should be simple. Stay away. Worst company ever.

You Seend bt out fix falt next day not working my staff did not tell me till 430 on Friday and there is no one in till Monday not good for a new company

It’s a good service but I still have not been given a landline number for my phone . Can you please contact me and give this to me.

Regards

Toople is 1 of the few companies that genuinely care about their customers and fair prices.
I can highly recommend them to anyone looking for the best prices available at home or business they genuinely beat all the competitors offering the same or even better terms for same speed broadband,in pricing,customer services,handling queries etc etc.
I have also recommended friends and they too have been delighted with them.

I was disconnected two weeks ago, without notice, no problems recorded and still no answers.

The service is very poor.
The customer service is not helpful
All they care about is money nothing more.
I regret signing up with toople.
Never ever again will I he swayed by this company