topflightfares.com Reviews 999

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 234 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, patience, and professional demeanor, making the booking process smooth and stress-free. Many people highlight the excellent service received, noting the efficiency and ease of their overall experience. However, some customers also noted issues with pricing and the booking process, with some feeling that prices were higher than expected or that there were issues with pricing transparency. A few other people also felt that customer service was unhelpful, rude, or unresponsive, with some experiencing dropped calls or difficulty getting their issues resolved.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Many customers praise specific agents like Maxin, Terrance,... See more

Price

Reviewers highlight ambiguous aspects of price. Many customers report issues with bait-and-switch pricing,... See more

Booking process

Consumers find the booking process to be ambiguous, with many reporting that flights booked online are... See more

Customer service

People report ambiguous experiences with customer service. While some customers praise agents for being... See more

Service

Customers had positive experiences with service. Many reviewers praised specific agents like Terrance, Mark... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Service was great Mr.Mark Wilson was very patient and helpful with working me though the steps of my ticket confirmation making sure I understood everything and took the necessary steps

Rated 4 out of 5 stars

Terrance is really wonderful! The tickets are more expensive but he is very thoughtful and was courteous and got me taken care of!

Rated 5 out of 5 stars

“I had a great booking experience thanks to Mark Wilson. He was very helpful, clear, and professional over the phone, which made the process completely seamless. I’m really happy with the deal I got a... See more

Rated 5 out of 5 stars

Peter was very helpful in getting our fight booked without any issues. He is an outstanding representative for your team. I will most definitely use your company for future travel needs.


Company details

  1. Travel agent

Written by the company

We offer great flight deal to every destination. TopFlightFares is more than just a travel agency; we are your trusted partner in making your travel dreams a reality. unbeatable deals on flights and vacations. With our extensive network of airline partners and a wide range of vacation packages, we can help you find the perfect travel options to suit your preferences and budget. The goal of TopFlightFares is to make traveling easier. Join us on a journey of unforgettable experiences, where every flight is a step closer to discovering the wonders of the world. Travel smart, travel with TopFlightFares.


Contact info

3.9

Great

TrustScore 4 out of 5

999 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Do not use this company

Do not use this company! They oversell tickets with no possible way of boarding your flight. They will lie and tell you that the flight you originally booked, no longer has seats, but will book you on another flight for way more than the price it originally is. THIS IS A SCAM. I will make sure this company gets shut down! DO NOT USE!

15 November 2025
Unprompted review
Rated 5 out of 5 stars

Peter Blais “1020”

Peter Blais “1020”

He was the most patient, kind and knowledgeable in helping me change my reservations. I spent 44 minutes on the phone with him due to issues on my end. He remained very polite very kind while getting my flight arranged.

8 November 2025
Unprompted review
Rated 1 out of 5 stars

Deceptive Service…

The flight was scheduled out of the wrong airport. My schedule changed and I needed to cancel my flight. Mark Wilson informed me I could not cancel or get a refund. This was not explained when scheduling the flight. Mark
displayed rude attitude forcing me to NEVER wanted to use your company in the future.

4 November 2025
Unprompted review
Rated 5 out of 5 stars

Mark Wilson

Mark Wilson, was a great help with getting are boarding passes taken cared of. And like promised about sending the boarding passes to my email address day before the flight. Thank you

1 November 2025
Unprompted review
Rated 1 out of 5 stars

Rude. For no reason.

Worst customer service I have ever dealt with. I booked because it was the cheapest flight I found anywhere, but after finding a reddit thread dedicated to horror stories about the company I called to cancel. I was asked why and just stated I realized I wouldn't be able to go. The service representative said I should have figured that out before I booked. He then said fine it's canceled. I asked for a confirmation and he said it was pending so I wouldn't get one. I told him I gotten one for the pending status so I would like one for the confirmation. He told me to dispute it with my bank and hung up. So looking forward to disputing whatever happens there with my bank...no stars should be an option.

28 October 2025
Unprompted review
Rated 5 out of 5 stars

Mark Wilson was Amazing

Mark Wilson made my experience also his appreciation for his thanks for my son service active duty military he made a last minute travel plan so easy

23 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Mark was effective in confirming my flight booking. He also reviewed the charges and my travel itinerary. I would definitely recommend top-flight.com for your travel needs.😂

23 October 2025
Unprompted review
Rated 5 out of 5 stars

had a wonderful experience with Peter

had a wonderful experience with Peter. He helped me change my flights to a different class for my luggage. Otherwise, I would show up at the airport and not be able to take it. He calmed me down and straightened everything out for us now we’re going to NewYork, to check off our bucket list ! Much thanks to you Peter.

17 October 2025
Unprompted review
Rated 1 out of 5 stars

Don’t waste your time

I purchased a ticket to Las Vegas from this website for $100 per person.
My purchase remained pending, and when the site contacted me, the person on the line put me on hold without informing me. After a long wait, he came back with a strong Indian accent and said that the ticket I had bought was not available, and that if I wanted, he could issue a new ticket for $190.

I said I wanted my original ticket, but he replied that it was not possible.
So I said, “Then please cancel it.”
He answered, “Cancelled,” and suddenly hung up the phone—without even saying goodbye.

Honestly, this website hasn’t even taught its employees basic courtesy. It seems they hire staff just to save money and don’t care about customer service. With this method, they force customers to pay whatever price the website wants.
I will never use this site again and will make sure to warn my friends and acquaintances about it.

15 October 2025
Unprompted review
Rated 5 out of 5 stars

Peter at ext 1020 was so helpful…

Peter at ext 1020 was so helpful booking my sons flight! I had a lot of trouble with my card, and he was patient and willing to work it out with me. I had to call my credit card company, and he called me back to follow up just as he said he would. It was an absolute pleasure booking my flight with Peter!

13 October 2025
Unprompted review

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