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Topgeschenken.nl is dé webwinkel waar u eenvoudig een leuk geschenk kunt bestellen en laten bezorgen als cadeau. Ons ruime assortiment aan geschenken zorgt ervoor dat u altijd het juiste cadeau voor elke gelegenheid kunt vinden.
Netherlands
3.5
797 reviews
Replied to 94% of negative reviews
Typically replies within 48 hours
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Great customer service. Efficient and effective communications with helpdesk on the phone.
Reply from Topgeschenken Nederland bv
Thank you so much, Katie! We're really happy to hear that you experienced great customer service and that our helpdesk was able to assist you efficiently. We truly appreciate your kind words and hope to serve you again soon!
Kind regards, Team Topgeschenken.nl
The fruit in the basket was totally rotten and not suitable for eating. Not one piece. Really disappointing as I sent it to someone as a get well gift and it cost 45 euro.
Reply from Topgeschenken Nederland bv
Dear Debbie,
We are truly sorry to hear that the fruit in the basket arrived in such poor condition. This is certainly not the experience we aim to provide, and we completely understand your disappointment.
Please contact us directly so we can arrange a replacement delivery for you as soon as possible.
Kind regards,
Team Topfruit.nl
The order was easy to be arranged online via YOU ! But a big disappoint was that the Package I order it DID NOT arrived to the person ! The GLS is lost it and Bad serves supplied ! Till this day The person didn't got it ! unfortunately I will think twice before i made any new order via your Online. Due the unprofessional serves of GLS . You need a company to change your Transport partners .
Reply from Topgeschenken Nederland bv
Thank you for your message. We’re very sorry to hear that the package did not arrive – this is absolutely not the experience we want for our customers.
Could you please contact us at info@topfruit.nl, so we can look into this matter and find a suitable solution for you?
We appreciate your feedback regarding the delivery service and will certainly take this into account.
Kind regards,
Team Topfruit.nl
EDIT, UPDATE: today, 24-Mar, tracking status is updated, shipment is delayed to 25-Mar, so 3 days delay. If you want to make surprise on particular day, for birthday, party, etc, this company is not reliable. My basket should have been delivered for weekend, my surprise is completely ruined.
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The plan was to deliver the basket on 22-March, it stays as such on invoice and in the order. On 22-March nothing was delivered. Tracking says that it will be delivered on 24-March only. Nobody notified me about delay, or asked me if this will work for me. I've sent an email, nobody answered. There are many companies that deliver fruits, I will never come back to this one.
Reply from Topgeschenken Nederland bv
Dear Inga,
thank you for your honest feedback, and we're truly sorry for the disappointment you've experienced.
We completely understand your frustration: when you're planning a surprise for a specific date, especially for a birthday or special event, timing is everything. A delay like this ruins the whole intention, and the lack of proactive communication only adds to the frustration.
We will contact you by mail.
With sincere apologies,
Team Topbloemen.nl
I ordered flowers for a family member in the Netherlands. I've done it many times before through Topgeschenken.nl. It's such an easy website and great service. All in time and they keep you informed the whole process. Well done. You deserve the 5* and I recommend them to everyone.
Because you keep updating the presents you offer, so we can always find the apopriate gift.
De fruitmand was topkwaliteit en keurig volgens afspraak afgeleverd.
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