While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

2.3

Poor

TrustScore 2.5 out of 5

7 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I am extremely disappointed with the…

I am extremely disappointed with the lack of integrity at Tophatter. I placed an order over a month ago that was never received. After contacting support and dealing with Sherry Zefko (Head of Customer Support), I was told to wait 14 days for a refund. It has now been well past that window, and I have neither my money nor my items.

This company operates like a fraud, ignoring legitimate claims and withholding customer funds. If you value your money and time, stay away. I will be filing a formal complaint with the BBB and the FTC to ensure this is investigated. Avoid at all costs.

14 February 2026
Unprompted review
Rated 1 out of 5 stars

Tophatter canceled my order said they…

Tophatter canceled my order said they were issuing a refund which I still have not received purchase price 68.28 they said they were giving me 13.68 well where's the rest of my money as of today a big fat 0 don't order from there scams

2 March 2026
Unprompted review
Rated 1 out of 5 stars

Purchased quite a few items that never…

Purchased quite a few items that never showed up. Was told by customer service (Sherry Zefco) that they were victims of Russian cyber attacks and all data was lost. Crap website don’t trust.

3 September 2025
Unprompted review
Rated 1 out of 5 stars

Never got my merchandise, that I paid for.

I placed an order , in beginning of July, & Paid for the merchandise, It was taken out of my Bank account, But they Never shipped all my merchandise. It is Now October 31th, & I still have Never received all my order, I received what was advertised as a "Diamond" bracelet, but was a Cuban Zirconia crystal bracelet. But was advertised as Diamond. I told them that was false advertising, & wanted my $$ back. I also had ordered a Queen Mattress pad, But Never received it. Companies now days show a pic of where it was delivered. I didNOT get it, & No email with a pic either. I contacted them & they were supposed to refund my $$, But still have NOT received that either. They are a Fraud, & cheating people. The Attorney General needs to stop them from cheating the public. I want my $97.00 Back.

10 July 2025
Unprompted review
Rated 5 out of 5 stars

We Have Replaced The Famous Tophatter Bidding App | Say HELLO To Our New Marketplace! 🎩

It is with a heavy heart that we announce the unfortunate closure of Tophatter, the popular online bidding site. After years of providing a platform for users to bid on a wide range of products, Tophatter has made the difficult decision to shut down its operations. This news comes as a disappointment to many loyal users who have enjoyed the excitement and thrill of bidding on unique items. However, Are you tired of scrolling through endless products on other marketplaces like Temu, Wish, AliExpress, only to be disappointed with the quality and service? Look no further! Our marketplace is here to revolutionize your online shopping experience. We believe in providing our customers with the best products, exceptional customer service, and a seamless shopping journey. Let us show you why our marketplace is the ultimate choice over Tophatter (RIP) and other marketplaces. TOPHATTERS.CO - is a curated shopping experience. We deliver the best selection of deals on innovative, branded, and quality products at the lowest possible price while providing a helpful, efficient, and personal approach to our customer experience. Our customers buy from us knowing that they will be paying one of the lowest prices, with a full 30-day return and replacement policy. We closely follow internet trends to find the products our customers want and need. Our suppliers have been working with us for over a decade to provide one of the lowest prices, on the most in demand products. We listen to our customers, and consider every order a privilege to fill. Tophatter's Smashing Deals Marketplace offers FREE SHIPPING on millions of items. Enjoy low prices and great deals on the largest selection of Electronics, Jewelry, Fashion, Health & Beauty, Home & Garden products.

18 September 2024
Unprompted review
Rated 1 out of 5 stars

Just cant stop lieing tophatter you…

Just cant stop lieing tophatter you think people are stupid. You guys are a part. Of. A criminal enterprize . And now. Your. Even letting. The. Chinese. Companys.charge us for return. Items Shipping .why. should i have to pay to return a item that was wrong . Or broken or. Missing. Parts . Plus if parts. Are missing u get nothing returned it says That when u try to get the. Return instructions . U tell me to contact tophatter and u got our backs . What a joke then make. Them send. Us return postage stamps . One item i still dont have from 2017 says. Shipped . Still waiting and i just. Got an item that. Is no. Where near what the. Ad says
or. I bid on and won but cant return because i cant afford. Return postage. Tophatter is a Domestic Terrorist. Organization and Traitors as well . And either stop aiding these sellers from scaming American citizens . Or should be shut down . Your. Letting them sell us junk broken or missing pieces and not helping. Us get our refunds so unless we. Pay. Shipping for returns and. If. We cant afford a bunch of return shipping for different items or if we just dont. Want to. Cause its not fair too have. To . Then. We are. Stuck with. Payed for. Junk thats. The sellers. Fault . Thanks thats having our. Backs . U bulls#%ters. Send me return labels for. This. Junk and false items. U. Let the sellers ship to us . Karma is. For. Real and i hope u get a good payback to teach u a valuable lesson . Traitors . U dont answer back when someone send. Messages that u dont. Like or. Agree. With. So dont post to !contact tophatter for help or info or complaints .

24 February 2020
Unprompted review
Rated 2 out of 5 stars

I purchased sometimes back in August

I purchased sometime back in August. I received an update that there was a delay in New York. I then got an update that it was in my mailbox. It still is not here. I tried to chat with customer service but they required that you first pay $5 just to chat with a customer service representative. This is NOT Right!! I'm VERY disappointed!!

16 September 2019
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look