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Toplady.se Reviews 331

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TrustScore 3.5 out of 5

3.5

Lingerie shop
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Company details

  1. Lingerie shop
  2. Ladies' clothes shop

Written by the company

Gör som en av våra 18 000 kunder i Sverige och köp en korsett! Vi erbjuder hundratals olika Korsetter, Waist trainer och Raffset. Sveriges största utbud online! https://toplady.se/

Contact info

3.5

Average

TrustScore 3.5 out of 5

331 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Worst online shopping experience

I returned 2 waists support belts in original packages. They charge me for 30% damage fee. Also ask to pay 150 kr delivery fee. Worst online shopping experience ever! I wish I can give them minus points

Hi, customer service reached me out and helped me to solved issues finally.

13 April 2023
Unprompted review
Toplady.se logo

Reply from Toplady.se

Hej YY! Kan du höra av dig till oss med ditt ordernummer så hjälper jag dig. Vår returavgift är 99 kr (inte 150 kr)

Prisavdrag sker endast om en retur inte uppfyller returvillkoren som finns här: https://toplady.se/returns/

Jag misstänker att så är fallet, men som sagt hör av dig till oss så fixar vi till detta. Tack!

MVH
Nicklas
CEO

___


Hi YY! Please contact us with your order number and I will help you. Our return fee is 99 SEK (not 150 SEK).

Price deductions are only made if a return does not meet the return conditions found here: https://toplady.se/returns/

I suspect that this is the case, but as I said, contact us and we will fix this. Thank you very much!

Best Regards
Nicklas
CEO

Rated 2 out of 5 stars

2 stars for a disappointing return

2 stars for a disappointing return; ordering intimate gear especially waist trainers, which are difficult to measure perfectly in advance, cost me the price of the trainer (34,90€) but also the shipping to be able to receive the product (10€) and the price of the return (14,90€), since I ordered 2 products trying to make sure one of them was the right size. Why on earth did I still then have to print out the return form which is supposed to ship the package back for free, if this is the actual cost. The total amount for the trainer was 60€. Also poor customer service when asking about the return, this all should already be included in the product packaging or clearly stated on your site so people feel that returning the products s made easy for them and not draining, like in this case. Find your trainers elsewhere..

25 January 2020
Unprompted review
Toplady.se logo

Reply from Toplady.se

Hey Romina!

Thanks for your feedback. Your review refers to our Finnish company "TopLady Sweden AB Filial in Finland". This page only concerns our Swedish operations.

But in Finland our prices are:

Shipping € 9.90
Return € 14.90

The return is higher because the shipping price is higher for returns. This applies to both Posti and DHL in Finland.

If there are any ambiguities at all, you are more than welcome to contact us at our Finnish department:

https://toplady.fi/ota-yhteytta/ or asiakaspalvelu@toplady.fi

Here is all the information about our returns in Finland:

https://toplady.fi/paluu-vaihto/

Feel free to contact us at the next opportunity and we will make sure you get a good deal.

Best Regards
Julia

Rated 5 out of 5 stars

Great

Great very happy.
But don't have all sizes

8 August 2019
Unprompted review
Toplady.se logo

Reply from Toplady.se

Hey!

Thanks for your 5 stars! Extra big thanks to you for giving us 5 stars even though we didn't have all the sizes. Really appreciated!

If there is any thought or if we can help with something then you are more than welcome to contact me at salome@toplady.se

Warm welcome back to us!

SINCERELY
Salome

Rated 5 out of 5 stars

Very nice

Customservice is so polite and helpful! Definitely going to shop here again!

7 November 2017
Unprompted review
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