Toplex Reviews 

49
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the ease of online ordering and prompt communication throughout the process. Many appreciate the competitive pricing and the quality of the products received. Reviewers frequently highlight the exceptional delivery service, noting that items arrive on time within convenient slots, often with free delivery. The staff are consistently described as helpful, polite, and efficient, often going above and beyond by assisting with installation, unpacking, and the removal of old appliances and packaging.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising the promptness and efficiency... See more

Product

Customers had positive experiences with product, often highlighting the excellent quality and good value for... See more

Service

Reviewers highlight positive aspects of service, consistently praising its excellence from start to finish,... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, efficiency, and... See more

Price

Customers consistently note positive experiences with price, often finding excellent and competitive pricing,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Toplex certainly did the business,the order was placed online and verified within minutes the delivery time of 11 am To 13-30 the next day was placed and the next day at 3 minutes passed 11 the fridg... See more

Rated 5 out of 5 stars

Easy to order online rang before delivery came on time I opted for recycling my old fridge which there was a charge for & I opted for them to take away packaging. Straight forward easy definit... See more

Rated 5 out of 5 stars

Never heard of this company before but they were amazing. Ordered a fridge one day, ir came next morning. 2 delivery drivers unpacked outside and set the new fridge up for me. No delivery charge and t... See more

Rated 5 out of 5 stars

After considering all options toplex was the best value for money. Ordering online was easy, being able to pick a day and time slot was so good and delivery itself faultless. All in all a good experie... See more


Company details

  1. #49 of 137 best companies in Appliance shop

Written by the company

Established in 1959, Toplex is a family-run business that has passed through 3 generations. Through over 65 years of service, we have developed a loyal and valued customer base in Lancashire and the surrounding areas. Toplex is your local electrical appliance store providing a wide range of products from trusted brands at competitive prices with a friendly service, to our valued customers. As members of Euronics, Europe’s largest electrical buying group, with an annual turnover of over €20 Billion; we benefit from the best possible buying terms in the industry, so, we can pass these savings on to you! If you’re looking for a new appliance, and want to see before you buy, or want expert product advice, you can visit our store in Blackburn. Alternatively, you can browse our products on our website and order online. We don’t sell any factory seconds, or graded products. All of our appliances are brand new, direct from the manufacturer. We provide fast and flexible delivery times, – a service that we offer free of charge. Our friendly and knowledgeable staff are ready to provide you with help and recommendations based on your specific needs and circumstances, so should you have any queries or would like advice, please do not hesitate to get in touch or visit us in-store. We look forward to seeing you!


Contact info

4.8

Excellent

TrustScore 5 out of 5

49 reviews

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4.8

All reviews

(49)

49 reviews in the last 12 months

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Rated 5 out of 5 stars

As above..

As usual, fantastic service, great communication, delivery on time,no fuss,no hassle, pleasure to do business with Toplex, and shall continue 😀

22 April 2026
Rated 5 out of 5 stars

Highly recommend

I ordered a new dishwasher to replace one that was already in our house when we bought it, but had since conked out.
Not only were Toplex cheapest, their delivery and installation was cheapest, and the guys turned up right at the start of the delivery window, and upon inspection discovered that for some reason the previous house owners had cemented the legs of the old dishwasher into the floor...they proceeded to work really hard and managed to smash out the old dishwasher, saw off the old legs and install the new one, even cutting down the kickboard so it fits flush! Highly recommend for any appliance needs!

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Fast and efficient service

Ordered a new washer Sunday night, it was delivered and fitted by Monday afternoon. Very efficient service and reasonably priced. I will definitely return for any future purchases and would reccomend.

13 April 2026
Rated 5 out of 5 stars

Free 2 hour delivery service

Excellent customer service, fantastic communication. Free 2 hour delivery(on a weekend!!!) free take away packaging. Appliances placed in room of choice, respect for property. I researched alot of companies for a new washer and dryer for my daughters new home. This is by far worth the money. Your big high street shop that's starts with C, was cheaper, BUT by only £10.00 per appliance. Then you have to add in delivery charges, extra for weekend, extra charges to take away recycling, a longer wait time for delivery! I went into the big highstreet shop, to show my daughter what I had ordered. There was an older gentleman looking for a new dryer, I told him about toplex and the delivery, recycling service they provided, he then said he was going home to order from them. Honestly in over 40 years of replacing appliances, this is the 1st place I will look. The delivery time was only two days, but I could've had next day, still free!! (I image there is a cut of time, but I'd ring them because if they can get it to you, they will!) Also on the day they ring you to let you know how long they'd be. The lady in the office said the original dryer I'd ordered looked damaged as they was loading the van. She then said because they hadn't any more of that spec, they'd upgrade me to the next kg, no charge whatsoever!!! Now that's what I call customer service. I will recommend Toplex to anyone buying appliances.

15 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent company with great products and service

Great price with reasonable costs of delivery installation and recycling compared to other companies.
Communication excellent
Delivered early but contacted beforehand.
Paid for installation and recycle. The engineers came and unplugged and removed existing dishwasher but as the element had gone it was tripping the electricity so had not drained fully. Water leaked onto kitchen floor which the engineers cleaned up immediately.
They were quick and efficient and no fuss couldn’t ask for more. Machine working perfectly.
Highly recommend

17 November 2025
Unprompted review
Rated 5 out of 5 stars

This company NEVER fails!

This company NEVER fails! We have used them a number of times for household appliances.

They are incredibly competative on price, but it's the service that stands out. Very easy to communicate with, prompt responses to questions and quick delivery of products.

I cannot recommend them enough!

21 October 2025
Unprompted review

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