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TopmaQ Reviews 

424
•
TrustScore 3.5 out of 5

3.7

Tool shop
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Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, most reviewers were somewhat happy with their experience overall. Many customers frequently praise the excellent customer service and support, noting timely and professional assistance from helpful staff. Several consumers are also satisfied with the quality and range of products, particularly for certain tools and equipment. However, some people reported significant dissatisfaction with product quality, receiving faulty items that broke quickly or did not work as expected. Additionally, some reviewers were not happy with staff attitudes and customer service, describing unhelpful or argumentative interactions regarding warranty claims.

What people talk about most

Product

People report ambiguous experiences with product quality, with some reviewers praising items like Nordic... See more

Staff

Reviewers mention ambiguous feedback about staff, with many customers praising the helpfulness and efficiency... See more

Customer service

Customers had ambiguous experiences with customer service, with some reporting fantastic and efficient... See more

Service

Customers consistently note positive experiences with service, with many describing it as "1st Class" and... See more

Quality

Users describe ambiguous interactions with quality, with some reviewers expressing satisfaction with products... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Topmaq are great. I'm not a frequent visitor but when I am it's because they have exactly what I need with no frills or huge brand names at fantastic prices. the stuff they sell is always very... See more

Rated 5 out of 5 stars

Another purchase form Topmaq, but this one wasn't straight-forward. Stock issue at the nearest branch meant inter-island despatch. This introduced a 3rd party delivery delay with a Track and Trace... See more

Rated 5 out of 5 stars

Had a issue with a chainsaw I recently purchased. Customer service talked me through the process to repair chainsaw. Used saw again and had same issue. Got 2nd Customer service member who aft... See more

Rated 5 out of 5 stars

Customer service team, Tyler worked out what happened through great communication which led to a positive and speedy outcome. This is not our first purchase but the first time we have had an iss... See more

Company details

  1. Tool shop

Written by the company

Our focus is to provide quality gear, equipment and machinery for Industry and DIY users at affordable trade pricing. We eat, sleep and breathe tools, construction gear, building and home products

Contact info

3.7

Average

TrustScore 3.5 out of 5

424 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.7

All reviews

(424)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Very pleased indeed!

The new trailer cover is a great fit, nice heavy fabric, water tight and very smart, I hope it lasts well, but first impressions are very good.

1 June 2021
Unprompted review
Rated 5 out of 5 stars

I was very pleased

I was very pleased, and surprised, at the speed of the interisland door-to-door delivery. The transaction was simple and payment completed with ease. I have always found the team at TopmaQ friendly and very helpful.

31 May 2021
Unprompted review
Rated 5 out of 5 stars

I found the topmaq helpful and…

I found the topmaq helpful and courteous. I received the product surprisingly quickly and in good order.
I have and will continue to used and reccomend Topmaq

24 May 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant service!

Brilliant service provided by your company. The product was delivered to me in super fast time and was easy to assemble and use for the job we had to do!

Would recommend you to others and buy from you again if the need arises. Thank you! :-)

19 May 2021
Unprompted review
Rated 5 out of 5 stars

Good deal I got the lawn mower combo in…

Good deal I got the lawn mower combo in time at my place .Very easy to operate for old persons.
No DELAY in delivery what was mentioned in the advertisement I recieved the same. I'm happy to use it nothing to struggle for pulling chord .Rechargable battery is also useful and durable thanks to the company and dealer.

5 May 2021
Unprompted review

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