Ordered product fine however, site offered 15% discount if I entered my email and phone number which did not work. When I added my details, the site said I would receive my discount code via email and... See more
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Loved the looks of the teak patio table and bought. Order 1055344. Looks good on our porch. The customer service from Top Modern was dismal however. It took 6 weeks for the table to get from NJ to VT.... See more
Company replied
I placed an order on June 20 for a $500 lamp (Nova Morelli Arc Floor Lamp, Item #NOV2012202WB). At the time of purchase, the website stated delivery would take 1 to 2 weeks, which was perfect s... See more
Company replied
I greatly appreciate the speedy response after I requested a quote for a pillow cover. I am so happy, and I can’t wait to receive my order!
3.6
Average
135 reviews
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I greatly appreciate the speedy…
I greatly appreciate the speedy response after I requested a quote for a pillow cover. I am so happy, and I can’t wait to receive my order!
13 July 2026
Shipping Never On Time
I placed an order on June 20 for a $500 lamp (Nova Morelli Arc Floor Lamp, Item #NOV2012202WB). At the time of purchase, the website stated delivery would take 1 to 2 weeks, which was perfect since I was buying it for an upcoming move. Now, nearly three weeks later, I still have not received a single update on my order.
I submitted a customer service request online and never heard back. I then tried the live chat, which estimated a 4 minute wait, but after 20 minutes it still showed the same estimate. Next, I called customer support and selected the option for existing orders, where I sat on hold for 40 minutes without reaching anyone. Finally, I called the sales department and was told I might hear something soon about the status of my order, but no actual update was provided.
This has been an incredibly disappointing experience. The advertised delivery timeframe was one of the main reasons I purchased this lamp, and after multiple attempts to contact customer service, I am still just as unclear about my order as I was three weeks ago. If the lamp is not going to arrive soon, I would appreciate an honest update so I can purchase a different one before my move.
EDIT:
Order Number: 1059004
8 July 2026
Unprompted review
Reply from TopModern
Dear Landen,
Thank you for reaching out. I am truly sorry to hear about the frustration you’ve experienced with your order. This is not the level of service we strive to provide, and I completely understand how disappointing delays can be.
I reviewed your order and see that on June 20, 2026, you placed an order for the Nova Morelli Arc Floor Lamp in Weathered Brass and Matte Black.
As outlined in our Terms & Conditions regarding Estimated Shipping Times, the lead time provided at the time an order is placed is an estimate based on the information available from the manufacturer. While we make every effort to provide accurate timelines, shipping estimates are subject to change based on product availability. If the manufacturer updates the expected ship date after accepting the order, we communicate that revised estimate as soon as we receive it. Shipping Policy | TopModern
Please know that we have already contacted the manufacturer and requested an urgent update on your order. As soon as we receive additional information, I will reach out to you promptly with the latest status.
Again, I sincerely apologize for the inconvenience and appreciate your patience while we work to obtain an update for you.
Love the table but the customer svc is horrible…
Loved the looks of the teak patio table and bought. Order 1055344. Looks good on our porch. The customer service from Top Modern was dismal however. It took 6 weeks for the table to get from NJ to VT. It sat in a warehouse just 5 miles from its destination for 2 weeks. Top Modern had me contact the freight forward and the horribly unresponsive "last mile" delivery company. I told the drive when I order from Wayfair I get my stuff in 3-4 days and spend 1/4 of the price. He said he hear that a lot. If Top Modern is going to sell premium products they better raise their game at least to the level of the mass market retailers.
5 July 2026
Unprompted review
Reply from TopModern
Hi Tom,
I am sorry to hear about any frustration regarding your order—this is certainly not the experience we want for our customers. I attempted to locate your order using the information provided but was unable to find it. At your earliest convenience, could you please provide your order number? This will allow me to assist you more quickly and efficiently. Thank you for your time, and I look forward to resolving this for you.
Ordered two pendants on June 6 — terrible service
Ordered two pendants on June 6, which were listed as in stock (50 pieces in inventory) which was not true. I specifically chose this company as they confirmed the pieces were in stock on the site. Order confirmation via email said the pieces would ship in 1 to 5 business days.
Do not trust the website. It has been a month and they still have not shipped. The online system says would ship by July 3 (3 weeks late) which has not happened.
Very disappointed.
Update: 7/6
Thank you for the reply but you are ignoring your website which still shows 50 of the item in stock and ships in 3-5 days — does not say estimate. Further my email receipt says the same.
I phoned today 7/6 and spoke to your agent. She promised me the items were now being shipped from the manufacturer today and I would see the update. Will check tomorrow.
In the end, I hope the two pendants for $1800 are nice. I delayed my contractor due to the delay of this product.
Again, your website showing availability and actual shipping hasn’t changed.
6 June 2026
Reply from TopModern
Dear David,
Thank you for reaching out. I sincerely apologize for the frustration you’ve experienced with your order. This is certainly not the experience we strive to provide for our customers.
Our records show that on June 6, 2026, you placed an order for two Pablo Totem Mini Up/Down LED Pendant Lights in Amber Glass with a White Steel Canopy.
As outlined in our Shipping Policy and Estimated Shipping Times, the order confirmation email includes an estimated lead time based on the information available from the manufacturer at the time the order is placed. Please note that these shipping estimates are subject to change based on product availability. If the manufacturer provides an updated estimated ship date after accepting the order, we communicate those changes as soon as possible. Shipping Policy | TopModern
On June 11, 2026, the manufacturer informed us that the items were unfortunately out of stock until the first week of July. We relayed this update to you via email as soon as we received the information.
We understand how disappointing unexpected delays can be, and we sincerely apologize for the inconvenience. Please know that we will continue to closely monitor the progress of your order and provide you with updates as soon as we receive new information from the manufacturer.
If you have any questions or if there is anything else we can assist you with, please don’t hesitate to contact us through our Contact Us page or call us toll-free at 888-802-6168, Monday through Friday, 9:00 AM–5:00 PM CDT.
Offer Discount Issue
Ordered product fine however, site offered 15% discount if I entered my email and phone number which did not work. When I added my details, the site said I would receive my discount code via email and it was not included in the email I received. A bit frustrating and now receiving additional marketing emails / texts I did not need.
22 June 2026
Reply from TopModern
Dear Nikki,
Thank you so much for taking the time to share your experience with us—we truly appreciate your feedback, and I’m very sorry for any frustration this may have caused.
I’ve applied a 15% discount to your order. If there’s anything else we can assist with, please don’t hesitate to reach out through our Contact Us page or give us a call at 888-761-4777, Monday through Friday, 9:00 AM – 5:00 PM CST. We’re always happy to help.
I love the lights
20 June 2026
Impressive Experience Shopping Online with Top Modern which should prove an important addition to the universe of lighting sources.
Well organized website that I was able to maneuver quickly and not waste time in a busy day. Having delivery included sends signal you value my business.
3 June 2026
Great selection of products
Great company to do business with. The quality of products offered is outstanding. Somewhat pricey, but hopefully in the long run it will be worth it. Ordering was easy and delivery went well.
6 May 2026
When opening the website it said to…
When opening the website it said to sign up through text and email for a 15%off code. Then when I got the code it said the 15% off is only for orders over $5000 but could use code NEW for 10% off. I tried to use that code on the order and it said that code wasn’t applicable for the order. All pretty deceiving.
31 May 2026
Reply from TopModern
Dear Holly,
Thank you so much for taking the time to share your experience with us—we truly appreciate your feedback, and I’m very sorry for any frustration this may have caused. While we always aim to offer promotions when we can, some brands are not eligible to participate in discounts due to manufacturer restrictions. This is noted on our website banner (“*Some brands excluded”) and within our Terms & Conditions under “Brand Promotion Code Exclusions.” Terms of Use | TopModern
That said, we truly value you as our customer. As a courtesy, I’ve applied a 15% discount to your order. If there’s anything else we can assist with, please don’t hesitate to reach out through our Contact Us page or give us a call at 888-802-6168, Monday through Friday, 9:00 AM – 5:00 PM CST. We’re always happy to help.
Deceptive savings
I was disappointed that the web site offered Memorial day Sale of Extra 15% but they didn’t honor it because it was already on sale.
27 May 2026
Reply from TopModern
Dear Kevin,
Thank you so much for taking the time to share your experience with us—we truly appreciate your feedback, and I’m very sorry for any frustration this may have caused. While we always aim to offer promotions when we can, some brands are not eligible to participate in discounts due to manufacturer restrictions. This is noted on our website banner (“*Some brands excluded”) and within our Terms & Conditions under “Brand Promotion Code Exclusions.” Terms of Use | TopModern
If there’s anything else we can assist with, please don’t hesitate to reach out through our Contact Us page or give us a call at 888-802-6168, Monday through Friday, 9:00 AM – 5:00 PM CST. We’re always happy to help.
Great experience
24 May 2026
Take long time to deliver
14 May 2026
Reply from TopModern
Hi Kevin,
Thank you for reaching out to us. We’re very sorry for the frustration and disappointment regarding your order. This is not the experience we want for any of our customers.
On May 14, 2026, you placed an order for the Vigo Sterling Single Handle Single Hole Bathroom Faucet in Solid Brass with Knurled Detail.
Per our Terms and Conditions: At the time an order is placed, we send an order confirmation email that includes an estimated lead time. As outlined in our Terms and Conditions, shipping timeframes are estimates only and can change depending on product availability. If the manufacturer provides an updated estimated ship date, we do our best to communicate that information as quickly as possible.
You can review our full Shipping Policy here: Shipping Policy | TopModern
We understand that you spoke with our Customer Service team this morning to request cancellation of the order. Our team promptly worked with the vendor, and the order has now been canceled successfully.
A full refund will be issued, and you will receive a confirmation email shortly.
If there is anything else we can assist you with, please don’t hesitate to reach out through our Contact Us page or call us toll-free Monday through Friday, 9:00 AM–5:00 PM CST at 888-802-6168.
I had to change my order because I…
I had to change my order because I accidentally got the regular size and not the long size. I contacted you and you made the change super easy and I received the correct item.
12 February 2026
Kit was very helpful and quick in…
Kit was very helpful and quick in determening availability and shipping info for the products I was interested in and ultimately ordered.
10 April 2026
Rugs take months to get delivered
Rugs take months to get delivered. Months. Yet, they want a survey about my experience?
27 March 2026
Reply from TopModern
Hi Jacqueline,
Thank you so much for reaching out. I’m very sorry for the frustration with your order. This is not the experience we want for any of our customers.
I see that your order was placed on March 27, 2026, for the Loloi Rugs Scottie Collection Hand-Tufted Wool Area Rug in Ivory/Grey. At the time of purchase, an order confirmation email was sent with an estimated shipping timeframe. These timeframes are provided as estimates and can sometimes change depending on the manufacturer’s availability. Shipping Policy | TopModern
Once the manufacturer confirmed your order on March 31, 2026, we shared an updated estimate indicating a shipping timeframe of the week of May 25. While this is the current estimate, it may still change, and in some cases, items do ship sooner than expected. Please know we are closely monitoring your order and will share any updates, including tracking information, as soon as they are available.
We completely understand how this timing may be frustrating, and we truly appreciate your patience. If there’s anything we can do—whether that’s checking for updates or helping explore alternative options—please don’t hesitate to reach out. You can contact us anytime or call us toll-free at 888-802-6168, Monday through Friday, 9 AM–5 PM CST.
We’re here to help and are happy to assist in any way we can.
This company is a scam
This company is a scam. They nickel and dime you to profit off a return. Do not purchase from them, use a different retailer with better consumer values.
2 April 2026
Unprompted review
Reply from TopModern
Hi Jordan,
Thank you so much for reaching out. I’m really sorry for the frustration you’ve experienced with your return—we truly understand how disappointing this can be and appreciate you bringing it to our attention.
Just to help provide some clarity, your order for three Troy Lighting Gulliver 1-Light Patina Brass Wall Sconces was placed on March 12, 2026, with an estimated ship timeframe of 1–6 business days. Tracking was provided via FedEx on March 16, and the package was delivered on March 18. We received your return request on March 25, and our Returns Team followed up the same day with details regarding the return process and applicable fees.
As a quick reference, our 30-day return policy allows most items to be returned within 30 days of delivery, as long as they are in their original condition and packaging and have not been installed or modified. For lighting items, a 15% restocking fee does apply. 30-Day Return Policy | TopModern
We also received your request on April 2 for a return label, and we’re here to help guide you through the next steps to make this as smooth as possible.
If there’s anything we can do to assist further or if you have any questions at all, please don’t hesitate to reply here, visit our Contact Us page, or call us at 888-802-6168. We’re always happy to help.
Thank you again for your patience and understanding—it truly means a lot to us.
I signed up giving you my email and…
I signed up giving you my email and phone number for 10% off and the one item I wanted to buy did not qualify and I couldnt find anywhere on the page what the “exclusions” were. I feel tricked by the company. But I ordered the item I wanted anyway.
26 March 2026
Reply from TopModern
Dear Jackie thank you for your order on March 26th,2026 for the Four Hands Ashford Edmon Bench and the concern regarding the promotional code.
Unfortunately, Four Hands is among the brands that do not accept promotional or sitewide discount codes due to manufacturer restrictions. This information is outlined in our Terms and Conditions under Brand Promotion Code Exclusions and is also noted in the banner at the top of our website. Terms of Use | TopModern
We truly appreciate your understanding and apologize for any frustration this may have caused. Please don’t hesitate to reach out if you have any additional questions or if there’s anything else we can assist you with. We are available via Contact Us or you can call us toll free Monday-Friday 9am-5pm CST at 888-802-6168
On 3/11 I purchase the Kartell…
On 3/11 I purchase the Kartell Componibili, and it show it would be delivered in 2 days after my purchase, I received an email that the shipping date was 3/19 and I still haven’t received. FedEx website is showing in transit but if not date for delivered.
12 March 2026
Reply from TopModern
Hi Alda,
Thank you so much for reaching out. I was able to review your order and see that it was placed on March 11, 2026 for the Kartell Componibili Recycled Matte White File Cabinet. Tracking was provided on March 19, 2026 through FedEx, and it is currently showing as out for delivery today.
I completely understand how important it is to receive your order, and we truly appreciate your patience. If there’s anything at all you need or if you have any questions, please feel free to reach out to us through our Contact Us page or give us a call at 888-802-6168, Monday through Friday from 9:00 AM to 5:00 PM CST. We’re always happy to help.
Easy to order
15 March 2026
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