As a first-time user of TopOneFutures I hit a few snags getting started. The support team was really good though — I actually got through to a real person instead of some AI chatbot, which made all th... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
One Trader’s customer specialist, Usman, and I wanted to share how smooth and professional the process was. From the moment I reached out, Usman was extremely knowledgeable and clearly understoo... See more
Company replied
I have been a client of Topone futures for over three years and their online support is outstanding. Ahmed was very patient with me today and resolved my problem very expeditiously. He calmed m... See more
Company replied
Your employee Sam was very helpful. I am new customer at Top one futures and I was having an issue with the website. Sam helped me right away and corrected the situation. Thank you Sam, your unders... See more
Company replied
4.8
Excellent
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 1 month
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EJIKE was awesome
EJIKE was awesome! He helped fix my account at no cost. Back to trading!
29 July 2026
Unprompted review
Reply from Toponefutures
Thank you, Angel. Ejike getting your account fixed and getting you back to trading is the best possible outcome. Really glad it was handled so well and at no cost to you!
Reply from Toponefutures
Thank you! Quick and fast is exactly the standard we hold ourselves to. Glad the experience delivered that!
Sam just solved my problem very quickly…
Sam just solved my problem very quickly and he was very helpfull
29 July 2026
Unprompted review
Reply from Toponefutures
Thank you, Anand. Quick and helpful from Sam is always a great combination. Really glad the problem got sorted without any fuss!
my accounts didn't pop up when I bought…
my accounts didn't pop up when I bought them and as soon as I contacted support one of there agents named Paula was able to fix my problem immediately she needs a raise asap lol
28 July 2026
Unprompted review
Reply from Toponefutures
Thank you! Accounts not showing up after purchase is stressful and having Paula fix it immediately is exactly what you need in that moment. Raise request noted and we could not agree more. She absolutely deserves it!
Usman was able to provide me with the…
Usman was able to provide me with the assistance I needed when I didn’t receive my confirmation email after placing my order. Usman was always quick to reply to me as well and resolve my ticket.
28 July 2026
Unprompted review
Reply from Toponefutures
Thank you! Missing a confirmation email after placing an order can be unsettling and having Usman jump on it quickly and see the ticket through to resolution is exactly the kind of responsive support that builds confidence. Really glad it all got sorted!
Reply from Toponefutures
Thank you, Mike. Eliezer delivering a quick resolution is exactly what you need when something requires attention. Really glad it was sorted without any delay!
Reply from Toponefutures
Thank you! Really glad the experience left a positive impression. We appreciate you sharing that!
NICE WORK BY TEAM RESPONSE
28 July 2026
Unprompted review
Reply from Toponefutures
Thank you so much for the kind feedback!
We are delighted to hear that you had a great experience with our team’s response time and service. Providing fast, helpful, and reliable support to our traders is always our top priority.
We truly appreciate your support and thank you for being a valued part of Top One Futures! Happy trading!
I needed help understanding my Accounts…
I needed help understanding my Accounts on My Dashboard. Ahmad quickly told me just what I needed.
I really appreciate the prompt response that quickly solved the issue I was having. I'm enjoying my experience with TopOne Futures
28 July 2026
Unprompted review
Reply from Toponefutures
Congratulations on getting everything sorted out, and thank you so much for sharing your feedback!
We are thrilled to hear that Ahmad provided the quick, clear support you needed to navigate your dashboard smoothly. Making sure you have total clarity on your accounts so you can focus on trading is always our main priority.
We truly appreciate your kind words, and we are delighted to know you are enjoying your experience with Top One Futures. Best of luck with your accounts, and we are always here if you ever need anything else!
I received great customer service today…
I received great customer service today and all my questions were answered for clarity, I’m funded now & working towards my 1st payment!
28 July 2026
Unprompted review
Reply from Toponefutures
Congratulations on getting funded! That is a huge milestone, and we are so excited to see you take this next big step toward your first payout.
We are thrilled to hear that our support team was able to bring you full clarity and give you a great experience today. Thank you for taking the time to share your success with us—we will be cheering you on as you work toward that first payment.
Best of luck with your trading, and we are always here if you need anything else along the way!
Eliezer helps me a lot he answered all…
Eliezer helps me a lot he answered all my questions and explained everything with kindness and patience.
28 July 2026
Unprompted review
Reply from Toponefutures
Thank you so much for the wonderful review!
We are so glad to hear that Eliezer was able to answer all of your questions with such kindness and patience. Taking the time to ensure everything is clear and well-explained is a top priority for our team, and we will be sure to pass your kind words directly along to Eliezer!
We truly appreciate your feedback and thank you for being a valued part of Top One Futures!
Ash was very quick and responsive
Ash was very quick and responsive! Top quality support service.
28 July 2026
Unprompted review
Reply from Toponefutures
Thank you so much for the fantastic review!
We are delighted to hear that Ash provided such quick, responsive, and top-quality support. Delivering prompt and top-tier service is always our main goal, and we will definitely pass your awesome feedback along to Ash!
We truly appreciate your support and thank you for being a valued part of Top One Futures!
Reply from Toponefutures
Thank you so much for the glowing review!
We are thrilled to hear that Ash delivered such fast and smart support for you. Providing sharp, efficient help is what we aim for every time, and we will be sure to pass your kind words directly to Ash!
We truly appreciate your feedback and thank you for being a valued part of Top One Futures!
a very good supportive staff
28 July 2026
Unprompted review
Reply from Toponefutures
Thank you so much for the kind words!
We are thrilled to hear that you had such a positive experience with our support team. Providing attentive, helpful, and reliable service is always our top priority.
We truly appreciate your feedback and thank you for being a part of Top One Futures!
Very speedy reply
Very speedy reply. And couldn’t do enough to help. Sam is an asset to the company.
28 July 2026
Unprompted review
Reply from Toponefutures
Thank you for taking the time to leave such a wonderful review!
We are delighted to hear that Sam provided you with speedy, above-and-beyond support. He truly is a valued member of our team, and we will be sure to pass your kind words directly to him.
Thank you for choosing Top One Futures, and please don't hesitate to reach out if you ever need anything else!
Reply from Toponefutures
Thank you for the awesome feedback! We are thrilled to hear how much you loved the support from Sam. We will definitely pass your shout-out along to him! Happy trading!
Great customer support! I chatted with Sam
I am very new to prop trading and my chat with Sam gave me the confidence I needed to go ahead and get started with Toponefutures. Thank you Sam!
28 July 2026
Unprompted review
Reply from Toponefutures
Thank you so much for sharing your experience! We are thrilled to hear that Sam was able to give you the clarity and confidence you needed as you begin your prop trading journey with Top One Futures.
Welcome to the platform, and we will be sure to pass your kind words directly to Sam. Best of luck with your trading, and we are always here if you need anything else as you get started!
TopOneSupport
As a first-time user of TopOneFutures I hit a few snags getting started. The support team was really good though — I actually got through to a real person instead of some AI chatbot, which made all the difference and sorted my issue out a lot quicker. Big thanks to Sam for being patient and helpful the whole way. That kind of support definitely makes a solid first impression.
27 July 2026
Unprompted review
Reply from Toponefutures
Thank you for sharing your experience as a first-time user! We are glad to hear that Sam was patient and helpful in guiding you through those initial snags, and that connecting directly with a real support agent made the process smooth and quick.
We appreciate your feedback and are happy to have you with Top One Futures. Welcome aboard, and good luck with your trading!
VERY GREAT EXPERIENCE THANKS SAM
VERY GREAT EXPERIENCE, SAM HAS HELP ME RESOLVE MY ISSUE QUICKLY. REALLY APPRICIATED
27 July 2026
Unprompted review
Reply from Toponefutures
Thank you for the review! We are thrilled to hear that Sam was able to resolve your issue quickly and provide you with a great experience. We appreciate your feedback and will be sure to pass your thanks along to Sam!
Reply from Toponefutures
Thank you for the review! We are glad to hear that you experienced great customer service, and we truly appreciate you taking the time to share your feedback with us.
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