As a first-time user of TopOneFutures I hit a few snags getting started. The support team was really good though — I actually got through to a real person instead of some AI chatbot, which made all th... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
One Trader’s customer specialist, Usman, and I wanted to share how smooth and professional the process was. From the moment I reached out, Usman was extremely knowledgeable and clearly understoo... See more
Company replied
I have been a client of Topone futures for over three years and their online support is outstanding. Ahmed was very patient with me today and resolved my problem very expeditiously. He calmed m... See more
Company replied
Your employee Sam was very helpful. I am new customer at Top one futures and I was having an issue with the website. Sam helped me right away and corrected the situation. Thank you Sam, your unders... See more
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4.8
Excellent
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 1 month
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ELIEZER was Very helpful and save me…
ELIEZER was Very helpful and save me hours of searching youtube videos!
24 July 2026
Unprompted review
Reply from Toponefutures
Thank you for the review. We are glad to hear that Eliezer was able to provide clear assistance and save you hours of searching for answers. We will be sure to pass along your appreciation to Eliezer.
The support rep Ahmad was very helpful…
The support rep Ahmad was very helpful to me today!
I love Top One Futures 💜
24 July 2026
Unprompted review
Reply from Toponefutures
Thank you, C. Landers! We are so happy to hear that Ahmad provided such helpful support today. Knowing that you love Top One Futures truly makes our day. We appreciate your kind words and are thrilled to have you as part of our trading community!
Alves was very helpful and patient
Alves was very helpful and patient. Great work ethic.
24 July 2026
Unprompted review
Reply from Toponefutures
Thank you for the review. We are happy to hear that Alves provided helpful and patient support and demonstrated a great work ethic. We will be sure to pass your kind words along to Alves.
Amazing help from Sam
24 July 2026
Unprompted review
Reply from Toponefutures
Thank you for the review. We are glad to hear that Sam provided amazing help, and we will be sure to pass your kind words along to them. We appreciate your support.
Ash was really helpful
Ash was really helpful. He/she explained the questioned I asked the best way possible. Great to have a person like that as a support.
24 July 2026
Unprompted review
Reply from Toponefutures
Thank you, Phoebus! We are delighted to hear that Ash explained everything so clearly and provided you with top-notch support. Having team members who take the time to answer questions thoroughly is what we pride ourselves on here at Top One Futures. We truly appreciate your feedback and are glad to have you trading with us!
thanks SAM for you help the best…
thanks SAM for you help the best recommended customer service
24 July 2026
Unprompted review
Reply from Toponefutures
Thank you for the review. We are delighted to hear that Sam provided such great help and that you recommend our customer service. We will be sure to pass your thanks along to Sam, and we appreciate your support.
Sam was very helpful!
Sam was very helpful. They responded quickly and reassured me that everything was okay with my account. Thank you Sam!
22 July 2026
Unprompted review
Reply from Toponefutures
Thank you for your review. We are so glad to hear that Sam was able to assist you quickly and provide peace of mind regarding your account. If you ever need further assistance, please do not hesitate to reach out.
Had a problem login in with the key…
Had a problem login in with the key credentials on Tradovate, but it was solved right away. Thanks Usman
23 July 2026
Unprompted review
Reply from Toponefutures
Thank you for the feedback. We are glad to hear that Usman was able to resolve your Tradovate login issue right away. We will be sure to pass your thanks along to Usman, and we appreciate you taking the time to share your experience.
Great help from their customer support
Great help from their customer support. Ash helped me with my issue and got it resolved very quickly. Very happy with the firm
23 July 2026
Unprompted review
Reply from Toponefutures
Thank you for taking the time to share your review. We are delighted to hear that Ash resolved your issue quickly and that you are very happy with our firm. We appreciate your feedback and look forward to continuing to serve you.
Reply from Toponefutures
Thank you for the review, Bas. We are glad to hear that Ahmad provided you with fast support. We appreciate your feedback and are always here if you need anything else.
Top One Futures support is top notch
Top One Futures support is top notch. I had an issue with some of my accounts no showing the correct profit that I made. Support responded in less than 5 seconds, and my man Ash helped me out. Best support I've experienced from a Prop Firm so far.
23 July 2026
Unprompted review
Reply from Toponefutures
Thank you for the fantastic review, Rob. We are thrilled to hear that Ash was able to respond so quickly and resolve your account issue right away. Hearing that we are the best prop firm support you have experienced means a lot to our team, and we look forward to continuing to provide you with top-notch service.
Eliezer and the live chat
Eliezer and the live chat team have been patient with me completing my KYC, when there was a problem they simply said there was maintenance going on.
23 July 2026
Unprompted review
Reply from Toponefutures
Thank you for sharing your experience, Emmanuel. We are glad to hear that Eliezer and the live chat team were patient and kept you informed throughout your KYC process. We appreciate your feedback and are always here to help whenever you need support.
Prompt and decisive Action by Eliezer
23 July 2026
Unprompted review
Reply from Toponefutures
Thank you for taking the time to leave a review, Anthony. We are glad to hear that Eliezer provided prompt and decisive support. We appreciate your feedback and look forward to assisting you again.
Quick Response and solutions SAM
Quick Response and solutions SAM, Appreciate it
23 July 2026
Unprompted review
Reply from Toponefutures
Thank you for your review, Robin. We are glad to hear that Sam provided you with quick responses and effective solutions. We appreciate your feedback and are always here to help whenever you need support.
The live agent chat was super swift in…
The live agent chat was super swift in connecting me, and Alves literally sorted my KYC within about 30 seconds, I normally dont write reviews but you got to give flowers where they are due!
23 July 2026
Unprompted review
Reply from Toponefutures
Thank you so much for taking the time to leave us a review, Odhran. We are thrilled to hear that Alves was able to get your KYC sorted so quickly for you. We really appreciate the kind words and are glad we could deliver such a smooth experience.
Your employee Sam was very helpful
Your employee Sam was very helpful. I am new customer at Top one futures and I was having an issue with the website. Sam helped me right away and corrected the situation. Thank you Sam, your understanding was greatly appreciated.
23 July 2026
Unprompted review
Reply from Toponefutures
Thank you for the review and welcome to Top One Futures, Darryl. We are delighted to hear that Sam was able to assist you right away and get your issue sorted out smoothly. We appreciate your kind words and look forward to supporting you on your trading journey.
Alves was very thorough and took care…
Alves was very thorough and took care of my issue quickly
22 July 2026
Unprompted review
Reply from Toponefutures
Thank you for your review, Robby. We are glad to hear that Alves was thorough and resolved your issue quickly. We appreciate your feedback and are always here if you need anything else.
alves ahmad great attitude
23 July 2026
Unprompted review
Reply from Toponefutures
Thank you for taking the time to leave a review, Yuchi. We are glad to hear that you had a great experience with Alves Ahmad. We appreciate your feedback and look forward to assisting you again.
I believe its pricing is little high…
I believe its pricing is little high than other firms. But glad i got good assistance from SAM, got much information from him.
23 July 2026
Unprompted review
Reply from Toponefutures
Thank you for your honest feedback and review, Shashank!
We appreciate your perspective on pricing—we continuously strive to balance competitive evaluation pricing with reliable payouts, high-quality infrastructure, and top-tier customer service.
That being said, we are thrilled to hear that Sam provided you with such good assistance and detailed information! Delivering knowledgeable and helpful support is what we aim for every day, and we will make sure to pass your kind words directly along to Sam.
Welcome aboard, and best of luck with your trading!
Was good
Was good, fast response. He (Ash) help me to solve the problems
22 July 2026
Unprompted review
Reply from Toponefutures
Thank you for taking the time to leave a review, Facundo. We are glad to hear that Ash was able to assist you quickly and resolve your issue. We appreciate your feedback and are always here if you need further help.
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