€150 for a scratch on a wheel cover is quite expensive. At least the insurance saved us €10, costing €54 in total (€10.80 per day). By the way, part of the website was still showing outdated, lower... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had a great experience with Top Rent A Car at Varna Airport. The whole process was quick, smooth, and very professional. Special thanks to Ivo and Rado – both were extremely helpful, polite,... See more
Company replied
I had used this company's services before, last time was great. Yet, this time, I posed as a non-Bulgarian speaker and got asked for 120 on top of what the system was showing online. I doubt the gent... See more
Company replied
I have never had to fly to Varna before - but now EasyJet have pulled Gatwick BG flights I went via Wizz air (fantastic crew and new airbus jets) Toprentacar were brilliant polite and professional... See more
Company replied
Company details
Written by the company
Top Rent A Car is an international car rental company with offices across Bulgaria and Romania. OWe operate a 24/7 Call Center to ensure full support at every stage of your rental. Our fleet consists of over 2000 vehicles, all brand new and regularly maintained, covering everything from economy models to premium class. We guarantee a fast, secure booking process, transparent rental terms, and professional service tailored to your travel needs.
Contact info
булевард „Цар Освободител“ 17, 9002, Варна, Варна, Bulgaria
- 00359890170170
4.0
Great
277 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
€150 for a scratch on a wheel cover is…
€150 for a scratch on a wheel cover is quite expensive. At least the insurance saved us €10, costing €54 in total (€10.80 per day).
By the way, part of the website was still showing outdated, lower prices.
31 May 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Varna
Dear Mr. Schmidt,
Thank you for taking the time to share your feedback.
We are sorry to hear that you feel the charge applied for the wheel cover damage was higher than expected. We would like to kindly clarify that all damage-related charges are calculated strictly in accordance with our official price list, which is transparently available to all customers and forms part of the rental agreement accepted at the time of booking.
In your case, the applicable charge for the damaged wheel cover was €150, as per our official tariff for this type of component. This is a standardized cost that reflects the replacement and administrative handling involved.
We would also like to highlight that you had selected our additional Top Protection coverage. This product significantly reduces the customer’s financial liability in case of damage and is specifically designed to limit unexpected costs. Thanks to this coverage, your responsibility was reduced and capped at the amount applied. Without Top Protection, the financial responsibility for such damage would have been considerably higher, in line with the standard rental terms and conditions.
Our insurance options are created to give customers flexibility between lower upfront cost and reduced risk during the rental period. While we understand that any charge related to damage can be disappointing, the purpose of our protection packages is precisely to minimize such expenses and provide peace of mind.
We appreciate your feedback and the opportunity to clarify our policies. We remain committed to transparency and fair application of all terms for every customer.
Best regards,
Top Rent A Car
AVOID THEM
The person recieving the car at the end of the rental was very rude, accused me of damaging the car and they have now charged my credit card £300 EUR for damage even though I had full insurance which is supposed to cover everything. AVOID AVOID AVOID
18 April 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Varna
Dear Mr. Mirev,
Thank you for your feedback.
Please note that the additional protection always comes with specific terms and conditions, and these conditions must be followed in order for the protection to apply fully.
At the moment, we are unable to locate your rental in our system based on the provided information, so we cannot review the case in detail or explain the exact reason for the charge.
Please send us an email at customer.service@toprentacar.bg with your reservation details, full name, and rental agreement number, so we can check the situation properly and provide you with a detailed clarification.
We are looking forward to hearing from you!
Best Regards,
Top Rent A Car
Another great hire
Simply the best! Another hire and smooth as could be
21 April 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Varna
Dear Mr. Edwards,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car
Profit before customers seems to be the motto now
I rented a Renault Clio for 5 days, picking it up from Varna Airport after dark. As a result, I was unable to check the vehicle for damage. When I returned the car to the airport (having driven it very little) 5 days later, the agent undertook the check in my absence over a prolonged period and then asked me to come and see a barely visible scratch to one of the wheel trims, for which I am very confident I was not responsible. I was then kept waiting for 30 minutes while he tried to work out how much this would cost me. I was finally charged a total of 235 euros for this tiny scratch. The rental of the vehicle by itself cost 120 euros. I was unable to argue my case, otherwise I would have missed my flight. My request for a refund from the company was met with a firm blank. I shall not be using this rental company again. I note that my issue seems to replicate that of Mr Sharp who left a similar review on 7th April. This is a company that now clearly puts profit before customer care or goodwill. I am also very suspicious now as to whether the damage was actually sustained during the period of the rental.
16 April 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Varna
Dear Mr. Hallowes,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
At pick-up, all vehicles are provided with a damage report, and customers are encouraged to inspect the car carefully and report any discrepancies before leaving the location. We understand that collecting a vehicle after dark can make this more difficult, and we always recommend using a phone flashlight or requesting assistance from our staff to ensure everything is clearly documented at the start of the rental.
Regarding the return process, our standard procedure is to conduct a thorough inspection of the vehicle to identify any new damage that may have occurred during the rental period. Any findings are assessed according to our damage policy and pricing guidelines, which are applied consistently across all cases. The charge issued reflects the cost associated with repair or replacement as determined by these guidelines, not the rental price itself.
We regret that you felt rushed due to your flight schedule, as we always aim to ensure customers have the opportunity to review and discuss any findings during the return process. We also understand your concerns about the origin of the damage; however, based on our records and inspection procedures, the charge was applied in line with our terms and conditions.
Your feedback is important to us, and we will continue working to improve clarity and transparency during both pick-up and return, especially in situations involving limited visibility.
Best regards,
Top Rent A Car
Always a good hire
Always a good hire, no complaints and excellent customer service.
9 April 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Varna
Dear Mrs. Anderssen,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car
I had an excellent experience renting a…
I had an excellent experience renting a car. The booking process was quick and straightforward, with clear pricing and no hidden fees. When I arrived, the staff were friendly, professional, and had everything ready, so I was on the road within minutes. The vehicle itself was spotless, well-maintained, and drove perfectly throughout my trip.
What really stood out was the customer service — they took the time to explain the features of the car, the fuel policy, and the return process, which made everything stress-free. Pickup and drop-off were both smooth and efficient, and the deposit was returned promptly without any issues.
Overall, this was a seamless, reliable, and great-value rental experience. I would definitely rent from them again and highly recommend their service to anyone looking for a hassle-free car hire.
23 March 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Varna
Dear Mr. Koychev,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car
Perfect experience
We are booking with Top Rent A Car every time we are in Varna and we’ve never been disappointed. Victoria is always kind and helpful. They are the best in town!
22 March 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Varna
Dear Customer,
Thank you for the fantastic review. We're happy to have served you well!
Best regards,
Top Rent A Car
Reply from TOP RENT A CAR Bulgaria - Varna
Dear Mr. Rashkov,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car
Excellent service at Varna Airport – thank you Ivo and Rado!
I had a great experience with Top Rent A Car at Varna Airport. The whole process was quick, smooth, and very professional.
Special thanks to Ivo and Rado – both were extremely helpful, polite, and friendly. They explained everything clearly, made the pickup and return very easy, and really went the extra mile to provide excellent customer service.
The car was spotlessly clean, well-maintained, and drove perfectly. It felt almost new and was very comfortable for the whole trip, exactly as described in the booking.
I highly recommend Top Rent A Car Varna Airport, especially if you’re lucky enough to be helped by Ivo and Rado. I will definitely use them again!
12 February 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Varna
Dear Mr. Dimitrov,
We're delighted to know you had a great experience. Thank you for the 5-star review!
Best regards,
Top Rent A Car
I was very pleased from the quality of…
I was very pleased from the quality of service, the car was new and well maintained.
22 November 2025
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Varna
Dear Mr. Nikolov,
Your 5-star review means a lot to us. Thank you for your kind words!
Best regards,
Top Rent A Car
Great people at Varna city
Great people at Varna city and a good price.
30 November 2025
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Varna
Dear Customer,
Your satisfaction is our priority. Thanks for the fantastic review!
Best regards,
Top Rent A Car
Rented car here
Rented car here. They gave me a car, I got to another city and car broken. Support says that’s my problem and I broke the car.
25 November 2024
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Varna
Dear Mr. Kislblu,
Thank you for your feedback. Unfortunately, we are unable to locate any names or reservation number from the information provided, so we cannot give a detailed response regarding this situation.
Please reach out to us directly at customer.service@toprentacar.bg
with your reservation details so we can review the case and assist you properly.
Best Regards,
Top Rent A Car
AVOID AVOID AVOID LIERS
AVOID AVOID AVOID! We had a issue with our car not starting and they made us pay for someone to come and start it. When it started 5 hours later a surprise it wasnt working. We where blamed, and ended up leaving the car at the hotel as we had a very early flight and couldnt risk missing it! The team blamed every error on us and didnt help at ALL! I wrote to them asking for my deposit as well as expenses back, surprise no response. They then took money from my deposit, claiming they attended an accident, really??? still waiting to hear back but of course they are happy to take money! SCAM 1000000%. Will be taking legal action in Bulgaria, little do they know my son in law is Bulgarian, so we wont be scammed!
REPLY TO TOP RENT A CAR:
I see your reply, but it still remains that your company has lied. In the initial email when the car was recovered, your team stated the car started with no jump start..... then this morning your team stated there was a jump start??? Also, you so called technical team had NO idea what it was. Initially telling us to do something with the steering, then WE suggested maybe its the battery. When road side assistance arrived, he made it clear there was a loose connection with the battery. NO lights or electricals where left on. It was a simply case that you could have come helped us job done, but you continue to BLAME a loyal customer. a disgrace!
22 October 2025
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Varna
Dear Mr. Raykova,
We are sorry to read your comments, but we must clarify several factual inaccuracies in your statement.
Our records show that the issue you experienced was not a mechanical failure, but a discharged battery. The vehicle provided was a nearly new car with less than 14,000 km, and both the car and the battery were in perfect technical condition prior to rental. The first report we received from you described a locked steering wheel, and our team responded immediately with instructions relevant to that situation.
As your call was received after 17:30, outside of our regular working hours, and the location was around 130 km from the nearest office, it was technically impossible to dispatch a team at that time.
The next day, when it became clear that the issue was battery-related, you agreed to cover the cost of the roadside assistance — which was duly arranged. The car started immediately after the service, confirming there was no fault with the vehicle. Unfortunately, the problem reoccurred later due to insufficient driving time to recharge the battery, which can happen when electrical systems are used while the engine is off.
A second roadside assistance was also organized, but refused by a person not listed in the rental agreement, making a proper handover impossible. Our team subsequently had to travel to Razgrad to collect the vehicle, which generated additional operational costs — those were charged from the deposit in full compliance with the rental terms and conditions.
The allegation that the vehicle was involved in an accident is entirely incorrect. The deduction was strictly for the recovery and transport service, not for any damage.
We fully understand your disappointment but must emphasize that our actions were transparent, timely, and in accordance with the contract you accepted.
Best Regards,
Top Rent A Car
First rental Toprentacar and fantastic - thank you all team!
I have never had to fly to Varna before - but now EasyJet have pulled Gatwick BG flights I went via Wizz air (fantastic crew and new airbus jets)
Toprentacar were brilliant polite and professional - I also had my own insurance and they accepted this - they also ferry myself and others from airport to toprentacar office - 2 mins away via minibus.
The first time you register it takes longer than any return hire - but I have already been given 10% discount for all future hires and will use this company twice a year - Gatwick to Varna is a better trip than Gatwick to Sofia - Varna Airport super clean and modern and very, very quiet. My car was accepted ok on return 1600km done and deposit returned. All cars very clean IMO. New fleet stock arriving each year. Recommended for BG
11 October 2025
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Varna
Dear Mr. Dover,
We appreciate your positive feedback! Thanks for rating us 5 stars.
Best regards,
Top Rent A Car
Reply from TOP RENT A CAR Bulgaria - Varna
Dear Mr. Rokhvetz,
Thanks for the glowing review! We're pleased you had a great rental experience.
Best regards,
Top Rent A Car
Reply from TOP RENT A CAR Bulgaria - Varna
Dear Mr. Lintz,
Thank you for your support and the 5-star review. We're here for you anytime!
Best regards,
Top Rent A Car
The Renault Clio 5 was amazing
The Renault Clio 5 was amazing — very comfortable, economical, and perfect for my trip. The person who handed me the car and received it back was extremely professional, friendly, and helpful. Everything went smoothly from start to finish.
8 October 2025
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Varna
Dear Mr. Dimitrov,
Thanks for the excellent review! We're pleased you enjoyed our service.
Best regards,
Top Rent A Car
Top Rent A Car at Varna Airport charged…
Top Rent A Car at Varna Airport charged me €36 for “unwashed return” even though the car was only slightly dusty after rainy weather. They also charged €28 just because I returned the car early in the morning — no key box, no service, nothing. I even sent photos proving the mats were already dirty before pickup, but they still refused a refund. Rude, greedy, and dishonest company — never again!
30 September 2025
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Varna
Dear Mr. Voloshin,
Thank you for taking the time to share your feedback!
We’re sorry to hear that your experience did not meet your expectations. After reviewing your case, we would like to clarify that the cleaning fee was applied due to visible traces inside the vehicle’s interior, not on the exterior. We always inform our customers that the car should be returned in the same clean condition as received, which unfortunately was not the case.
Regarding the early return, please note that our representative was present at the location, but the vehicle was left before the inspection could be completed. This is why the out-of-hours return fee was applied.
We truly appreciate your feedback as it helps us improve our service.
Best Regards,
Top Rent A Car
Average local car rental company, not a TOP
1. Shuttle - first time I faced the situation that shuttle is not picking a whole family, but only the driver to make payment, pickup the car and then return back to the airport to get your family onboard. Regardless the reason ( naturally, a single shuttle couldn’t just address the amount of people required to arrive to the company location), this is unacceptable practice.
2. Check-in - due to misleading info by the Desk representative I purchased the full protection insurance even I had already 3rd party coverage for the excess amount
3. The car was NOT clean, while I was requested to wash it before returning - and again, purchased the wash-off to avoid dealing with the cleaning: nothing extraordinary, but never mentioned in the rental conditions and not communicated during the reservation process.
4. Air pressure in tires was below the required and the respective indication was seen on the dashboard, yet it is gone after filling the air.
5. Check-out was smooth - probably because it was done by a strong external agent in early morning hours at the airport and not at the company desk.
6. Bottom line - Even the price seems competitive ( not sure it is really so considering +50% for full insurance and wash), I’d prefer another company next time.
30 September 2025
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Varna
Dear Viktor,
Thank you for your detailed feedback. We take all comments very seriously and appreciate the time you took to share your experience.
Regarding the shuttle service – this is sometimes necessary during periods with multiple flight arrivals. In such cases, only the driver is transported first to collect the vehicle in order to avoid long waiting times for the whole family, ensuring a faster process for everyone.
As for the additional protection, we’re not entirely sure what issue occurred. Please contact us at customer.service@toprentacar.bg
so we can review your rental in detail and provide full clarification.
Concerning the car wash, all cleaning requirements and options are clearly listed on our website. Nevertheless, you can include this point in your email as well, together with your note about the tire pressure, so our team can check everything thoroughly.
We appreciate your feedback once again – it helps us improve our service.
Best Regards,
Top Rent A Car
Pleasantly surprised with the renting experience
My renting experience with Toprentacar was awesome - everyone was super nice and helpful, explaining everything, the prices were great, no hard upsells on add-ons, new car and exactly the one I booked. I had to drop off the car a day earlier and a different location - Victoria at the downtown location was of extreme help accepting the car back super quickly on Saturday afternoon.
The only thing I could probably note - the wait at the pick up was a bit on the longer side but there was a whole line of customers.
4 October 2025
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Varna
Dear Mr. Onishchenko,
Thank you for your kind words and the 5-star rating. We're here to serve you!
Best regards,
Top Rent A Car
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.