I've received the vehicle I've reserved. Relatively a new vehicle, no issues at all. No problems returning the vehicle, with purchased coverage from them. The only downside was waiting one hour to get... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great service from start to finish. There was a bit of a line to pick up the car (30+ minute wait) at the Sofia Airport location so prepare yourself if you’re in a rush. They should have more than 4... See more
Company replied
The car that was given to me was great!A VW Arteon S/W diesel.Although i had booked a Touareg Diesel and the call center told me it was fine to rent with my debit card..however I was about 2 hours at... See more
Company replied
The rental was perfect. It was great value for money, the added cost for crossing the border was clearly communicated, the staff at the counter was courteous. Both picking up and returning the car w... See more
Company replied
Company details
Written by the company
Top Rent A Car is an international car rental company with offices across Bulgaria and Romania. OWe operate a 24/7 Call Center to ensure full support at every stage of your rental. Our fleet consists of over 2000 vehicles, all brand new and regularly maintained, covering everything from economy models to premium class. We guarantee a fast, secure booking process, transparent rental terms, and professional service tailored to your travel needs.
Contact info
Airports: Sofia T1, Sofia T2, Plovdiv, Varna, Bourgas, Downtown offices: Sofia, Varna, Bourgas, Sunny Beach, Golden Sands, Sozopol, Obzor, Deliveries all over the Country, Bulgaria
- +35970089050
- customer.service@toprentacar.bg
- toprentacar.bg
4.4
Excellent
4k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
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One day around Burgas
The ladies were absolutely right and helpful.
The booking process was quick both days.
The car was fine.
4 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Borbely,
We're thrilled you had a great experience. Thanks for the 5 stars!
Best regards,
Top Rent A Car
A wholly unpleasant experience
A wholly unpleasant experience with this company and I won't be using them again.
At arrival
Hire pick up is nowhere near the airport
I was given an automatic - no manual available
I couldn't cancel the contract at that short notice
Long waiting time to be seen
Had to fill out yet another form on top of the booking made by Ryanair
Don't take cash
Lots of people about looking busy but that didn't translate into a seamless service
On return
There was a small scuff on ONE wheel trim which was apparently 'damage'
I had to fill out a damage form
I was charged an admin fee for "having to administrate the damage"
Took ages, again lots of people looking busy but without much benefit
I thought I'd try a Bulgarian firm but we'll go back to using Alamo, Enterprise or Europcar
P. S. The Hyundai i20 was monumentally uncomfortable to drive due to the design of the seat, giving me neck and shoulder pain for a whole week
Definitely not using them again, and won't be recommending to others.
3 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Nash,
Thank you for taking the time to share your feedback. We are genuinely sorry to learn that your experience did not meet your expectations.
We would, however, like to clarify a few points.
Our rental office is located outside the airport premises, and this information is clearly stated during the booking process. We also provide a complimentary shuttle service between the airport and our office for the convenience of all customers.
Regarding the vehicle, reservations are fulfilled according to the booked category and vehicle availability at the time of pick-up. While we always do our best to accommodate customer preferences, a specific transmission type cannot always be guaranteed unless it is confirmed as part of the reservation.
The completion of the rental agreement and the required documentation is a standard procedure followed by car rental companies worldwide. These formalities are necessary to ensure the protection of both our customers and our company.
With respect to the wheel trim, all vehicles are carefully inspected upon return in accordance with the rental agreement. Any new damage, regardless of its size, must be documented and processed consistently. The administration fee is not a penalty, but a contractual charge covering the handling and processing of the damage claim, as outlined in the rental terms accepted at the time of signing the agreement.
We also regret that you experienced longer waiting times. During peak travel periods, service may take a little longer, but we continuously work to improve our processes and reduce waiting times.
As for the comfort of the Hyundai i20, seat ergonomics are a characteristic of the vehicle model itself and are unfortunately beyond our control.
While we fully respect every customer's right to share their experience, we believe that several of the concerns mentioned relate to standard operating procedures that are common across the car rental industry.
We appreciate your feedback, as it helps us continue improving our service. We wish you safe and enjoyable travels in the future.
Best regards,
Top Rent A Car
excellent
Fast, correct, and responsible service.
Well-trained and expert staff.
And a good car for your needs.
3 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Kaludov,
Thank you for your kind words and the 5-star rating. We're here to serve you!
Best regards,
Top Rent A Car
The cars are in great condition and Top…
The cars are in great condition and Top Rent A Car service is genuine and friendly. The only downside is their deposit is meaningless if you don’t buy their full insurance because it is not the limit of what you pay in the event of a 50:50 or your fault situation with damage - you effectively personally underwrite the entire cost of the car, if it’s a write-off. This is ridiculous when the largest (and otherwise great) hire car company in Bulgaria could and should negotiate better deposit-limited protection for its “third party cover” customers…who, let’s be clear, most likely have less resources to pay a full claim in the first place.
3 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Pittman,
Your kind words made our day! Thanks for the excellent review.
Best regards,
Top Rent A Car
Quite ok
The car was as excepted - clean, good condition. The service was also great in the moment I got to talk to an employee. But I waited about an hour to get the car. The office was extremely crowded, the online check in didn’t work. This was quite annoying. The drop off was perfect.
29 June 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mrs. Lazarova,
Thank you for sharing your experience! We're glad to hear the car was clean and the drop-off went smoothly. We sincerely apologize for the hour-long wait and the online check-in issue. Your feedback is extremely important to us and helps us improve the quality of our services. We always strive to enhance our customers' experiences and look forward to serving you again in the future.
Best regards,
Top Rent A Car
The company is very good and the cars are new.
The company is very good and the cars are new and clean.
28 June 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mrs. Dinkova,
Your positive review means a lot to us. Thank you for the support!
Best regards,
Top Rent A Car
Easy pick up - easy drop off
Easy pick up, easy drop off.
Great car !
Good English speaking staff.
Thank you ! Maria
2 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Hans,
Thank you for the great review! We're happy to know you had a good experience.
Best regards,
Top Rent A Car
The usual good experience .
The usual good experience .
Be careful renting a hire car in Sofia, it can go very wrong.
Book with this company even if you pay a little extra.
This is how it's supposed to be.
1 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Customer,
Thank you for your kind words and the 5-star rating. We're here to serve you!
Best regards,
Top Rent A Car
Everything was OK
1 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Manoilov,
Thank you for your kind words and the 5-star rating. We're here to serve you!
Best regards,
Top Rent A Car
First time renting a car
I've received the vehicle I've reserved. Relatively a new vehicle, no issues at all. No problems returning the vehicle, with purchased coverage from them. The only downside was waiting one hour to get the car and 30min for the shuttle to come, don't make plans close to the receiving time.
13 June 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Marinov,
Thank you for taking the time to share your experience! We're glad to hear that you received a newer vehicle in excellent condition and that both the rental and return process went smoothly, especially with the coverage you chose.
We also appreciate your feedback regarding the wait times. During peak periods, higher customer volume and shuttle traffic can occasionally lead to longer waits than we'd like. Our team is continuously working to improve these processes and reduce waiting times for all customers.
Thank you once again for your review and for choosing us. We hope to have the opportunity to provide you with an even smoother experience on your next rental.
Best regards,
Top Rent A Car
The company gave me a car with all four…
The company gave me a car with all four worn tyres, which two were dangerous to drive with and they were almost flat. Unfortunately they did not take the responsibility to help me but blamed first me as they told me it is my fault. With a lot of frustration and back and forth, they Just replaced only 1 tyre.
Do not waste your money here. Unresponsable team.
2 September 2025
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Yumerov,
Thank you for taking the time to share your feedback with us.
We are sorry to hear that your experience with our company did not meet your expectations. We make every effort to ensure that all of our vehicles are in good technical condition so that every rental is safe, reliable, and runs smoothly for our customers.
As your review does not include enough details about the reservation or the specific situation, we would appreciate it if you could provide us with more information so that we can thoroughly investigate the case and better understand what happened.
Please feel free to contact us at customer.service@toprentacar.bg with your reservation details and a brief description of the situation.
We truly value your feedback, as it helps us improve our services. We hope to have the opportunity to provide you with the level of service you deserve in the future.
Best Regards,
Top Rent A Car
Everything perfect
Everything perfect! Fast and correct processing at picking up and return of the car. Car exactly as ordered.
That's was how it should always work! Thanks.
27 June 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Customer,
Thanks for the wonderful feedback! We're glad you had a great experience.
Best regards,
Top Rent A Car
Excellent service as always
Excellent service as always - my first choice for car rental in Bulgaria 👍
29 June 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Customer,
Your excellent review made our day. Thank you for choosing Top Rent A Car!
Best regards,
Top Rent A Car
Car was perfect
Car was perfect, the service too, shuttle as well. Even the call center I needed to find where to drop off.
23 June 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mrs. Svetoslavova,
Your positive feedback is much appreciated. Thanks for the 5 stars!
Best regards,
Top Rent A Car
Be extremely careful if you are picking…
Be extremely careful if you are picking up a vehicle from Top Rent A Car Bulgaria during nighttime hours. We rented a Dacia and the handover took place in pitch-black conditions, making it physically impossible to inspect the lowest horizontal elements of the undercarriage.
When we returned the car in daylight, the agent looked right under the bumper and found a small plastic scratch. For a budget car like a Dacia, minor scratches underneath are just NORMAL TEAR AND WEAR from everyday driving on the road. You cannot see this in the dark.
They did not show us any photos of the underside from before our rental. They only had a paper agreement with no marks there.
They charged a massive €240 for this. This price is crazy and way too high. In Bulgaria for low budget car like Dacia, a local garage charges only €25 to €50 to fix a bumper corner, and even a full professional repaint tops out at €180. They are overcharging tourists for invisible road wear to make extra money.
I've read the previous reviews and it looks like they target foreigners to charge extra, be careful especially with Dimitry.
Advice to future renters: Avoid this company if your flight lands at night. If you have no choice, crawl on your hands and knees with your phone flashlight and photograph the absolute bottom of the bumpers before driving away!
Update: Regarding Top Rent A Car Bulgaria responce
Your corporate response completely misses the point and only confirms your predatory tactics. You openly admit that returning a car in daylight reveals details that were impossible to see during your nighttime handover.Suggesting that a customer arriving on a late-night flight should crawl on the asphalt in pitch darkness with a phone flashlight to inspect the hidden underside of a bumper is absolutely absurd. It proves you knowingly pass off pre-existing, invisible underside wear-and-tear to the next unsuspecting tourist who lands at night.You claim your process is "standardized," but charging an inflated fee for a minor cosmetic scrape on the bottom plastic of a bumper is a clear, bad-faith cash grab. We provided you with clear explanations, yet you chose to ignore them and force-charge our card anyway.This isn't about your "standard procedures"—it is about a total lack of trust, respect, and business ethics.
18 June 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Customer,
Thank you for taking the time to share your feedback in detail.
We are sorry to hear that your experience did not meet your expectations. We understand that returning a vehicle under daylight conditions may reveal details that were not easily noticeable during nighttime pick-up. However, we would like to clarify that our rental and inspection procedures are designed to ensure fairness and consistency for all customers, regardless of the time of handover.
At the time of pick-up, each customer is given the opportunity and responsibility to inspect the vehicle together with our representative and to note any visible damage in the rental agreement. We always strongly encourage clients to carefully review all external parts of the vehicle, including lower areas where possible, and to raise any concerns before departure. Once the vehicle is accepted without remarks, it is considered to be handed over in the recorded condition.
Regarding the damage assessment upon return, all vehicles are inspected according to a standardized internal procedure. Any identified damage is evaluated based on the documented condition report at pick-up, return inspection, and available photographic evidence. Charges are not applied arbitrarily, but strictly in accordance with the rental terms and the actual repair assessment, in order to ensure transparency and consistency across all cases.
We also want to address your concern regarding inspection conditions at night. While lighting conditions can sometimes make inspection more difficult, customers are always welcome to request additional time or assistance from our staff to thoroughly check the vehicle before acceptance. We also encourage the use of mobile phone flashlights for closer inspection where needed.
With regard to pricing, any damage charges reflect the professional repair assessment and include not only parts and labor, but also administrative and processing costs associated with handling the case. These are applied uniformly and are not based on customer nationality or other personal factors.
We strongly reject any suggestion that customers are treated differently based on origin. All clients are subject to the same procedures, standards, and documentation requirements.
Your feedback has been forwarded to the relevant department for internal review, as we continuously work to improve both our processes and customer communication.
Thank you again for your comments. We hope to have the opportunity to serve you again in the future and provide a clearer
Best regards,
Top Rent A Car
I use these on a regular basis
I use these on a regular basis, because of their efficiency and reliability. Never any hassles, always honest and polite. They may seem to not be the cheapest...but after having used other companies, I say they are very good value for money.
29 June 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Piper,
Thanks for the glowing review! We're pleased you had a great rental experience.
Best regards,
LowCostCars
Reply from TOP RENT A CAR Bulgaria
Dear Mrs. Mindov,
Thank you for your kind words and the 5-star rating. We're here to serve you!
Best regards,
Top Rent A Car
Friendly staff
Friendly staff, knows their stuff. The car is in good condition. The paperwork and delivery of the car was quick and easy. I recommend it!!!
28 June 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Bulhakov,
We're so happy to know you enjoyed our service. Thank you for the 5 stars!
Best regards,
Top Rent A Car
Thanks very much.
28 June 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Yeshili,
Your kind words made our day! Thanks for the excellent review.
Best regards,
Top Rent A Car
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Goranov,
Thank you for your rating! We are glad to know that you had a positive experience with our services. If you have any suggestions or feedback on how we could improve even further, please feel free to share them with us at customer.service@toprentacar.bg. We would be happy to welcome you again in the future!
Best regards,
Top Rent A Car
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