I've received the vehicle I've reserved. Relatively a new vehicle, no issues at all. No problems returning the vehicle, with purchased coverage from them. The only downside was waiting one hour to get... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great service from start to finish. There was a bit of a line to pick up the car (30+ minute wait) at the Sofia Airport location so prepare yourself if you’re in a rush. They should have more than 4... See more
Company replied
The car that was given to me was great!A VW Arteon S/W diesel.Although i had booked a Touareg Diesel and the call center told me it was fine to rent with my debit card..however I was about 2 hours at... See more
Company replied
The rental was perfect. It was great value for money, the added cost for crossing the border was clearly communicated, the staff at the counter was courteous. Both picking up and returning the car w... See more
Company replied
Company details
Written by the company
Top Rent A Car is an international car rental company with offices across Bulgaria and Romania. OWe operate a 24/7 Call Center to ensure full support at every stage of your rental. Our fleet consists of over 2000 vehicles, all brand new and regularly maintained, covering everything from economy models to premium class. We guarantee a fast, secure booking process, transparent rental terms, and professional service tailored to your travel needs.
Contact info
Airports: Sofia T1, Sofia T2, Plovdiv, Varna, Bourgas, Downtown offices: Sofia, Varna, Bourgas, Sunny Beach, Golden Sands, Sozopol, Obzor, Deliveries all over the Country, Bulgaria
- +35970089050
- customer.service@toprentacar.bg
- toprentacar.bg
4.5
Excellent
4k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from TOP RENT A CAR Bulgaria
Dear Customer,
We appreciate your positive feedback! Thanks for rating us 5 stars.
Best regards,
Top Rent A Car
Slow...
The cars are fine, mainly new vehicles. Prices are good. The staff are nice. The down size is:
1) being picked up from the airport - 3 minibuses came and went before there was room for us (a couple, not a big group).
2) when we got to the office, they were queuing out the door. 50 minutes we stood waiting to be served.
14 June 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mrs. Lindsey,
Thank you for taking the time to share your feedback with us.
We are pleased to hear that you were satisfied with our vehicles, pricing, and the friendliness of our staff. Your positive comments are greatly appreciated.
At the same time, we are sorry to learn that you experienced such long waiting times, both for our complimentary airport shuttle service and upon arrival at our office. We understand how frustrating this must have been and sincerely apologize for the inconvenience caused.
Please be assured that we are continuously working to reduce waiting times and improve the overall customer experience. We have already taken the necessary measures to optimize our processes and increase efficiency during peak periods.
We hope to have the opportunity to serve you again in the future and demonstrate a faster and more efficient service that better reflects the standards we strive to maintain.
Thank you once again for your valuable feedback.
Best Regards,
Top Rent a Car
From the picking up the rental car to…
From the picking up the rental car to returning of the car everything was top notch. Good job to the entire team!
Thank you.
18 June 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Lazea,
Your satisfaction is our priority. Thanks for the fantastic review!
Best regards,
Top Rent A Car
The counter staff was incredibly…
The counter staff was incredibly efficient, and I was in my car within 10 minutes of arriving. The vehicle smelled fresh, and drove perfectly throughout my entire trip. Drop-off was equally fast and hassle-free. I will absolutely rent from this location again!
17 June 2025
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Klimov,
Thank you for your kind words and the 5-star rating. We're here to serve you!
Best regards,
Top Rent A Car
Reply from TOP RENT A CAR Bulgaria
Dear Mr. de Velde,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car
I love this company
I love this company! Always supportive and helpful!
Highly recommended!
16 June 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mrs. Nikolova,
Your satisfaction is our priority. Thanks for the fantastic review!
Best regards,
Top Rent A Car
Super professional
Check in and check out were quick, friendly, super-professional. Car within expectations, bit dirty inside, but ok. No tricks, no selling, no thing hidden, all fair and professional.
13 June 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Sven,
We're so happy to know you enjoyed our service. Thank you for the 5 stars!
Best regards,
Top Rent A Car
Maria made returning very fast however…
Maria made returning very fast however pick up was very slow and busy.
16 June 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Andrew,
Thank you for your feedback.
We are sorry to hear that the pick-up process was slower than expected due to the busy period. At the same time, we are pleased to know that Maria made the return process quick and efficient and that everything went smoothly upon return.
Your comments are valuable and will help us improve our service. We hope to have the opportunity to provide you with an even better experience next time.
Best Regards,
Top Rent A Car
Very friendly and professional staff
Very friendly and professional staff , easy to deal, reliable, reasonable price. I used them several times in the last few months the service is good and the cars always were in good condition.
15 June 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mrs. Dimova,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car
They were extremely communicative from…
They were extremely communicative from the start to the end of the rental. Pick-up was easy and drop-off was easy too. It came with a report of pre-existing dents/scratches, and there is absolutely not a bad thing I can say about this experience. 10/10 will rent from them again.
13 June 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Kan,
Your satisfaction is our priority. Thanks for the fantastic review!
Best regards,
Top Rent A Car
Perfect van for racing motorcycle…
Perfect van for racing motorcycle transport! I rented a cargo van specifically to transport a motorcycle, and it was a flawless experience. The vehicle was clean, reliable, and had excellent tie-down points to secure the bike safely. The rental process was quick and hassle-free. Highly recommend this company for any hauling needs!
15 June 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Customer,
Your kind words made our day! Thanks for the excellent review.
Best regards,
Top Rent A Car
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Wassell,
Thanks for the glowing review! We're happy you enjoyed our service.
Best regards,
Top Rent A Car
Excellent company
I used the company for second time and definitely will rely on them if I need to rent a car in the future. Great customer service, easy to book, reasonable price, a nice and clean car. I’d certainly recommend Top Rent A Car.
14 June 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Customer,
We're delighted you enjoyed our service. Thanks for the excellent review!
Best regards,
Top Rent A Car
Easy and affordable
Easy and affordable, very helpful staff, good value for money. Easy access in Burgas city centre, would recommend.
12 June 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mrs. Chaneva,
We're delighted you enjoyed our service. Thanks for the excellent review!
Best regards,
Top Rent A Car
Excellent experience
Excellent experience! The car was exactly as described, clean, well-maintained, and in perfect condition. The pickup process was smooth and professional, and the owner was friendly and helpful. Everything went as agreed, with no surprises. I would definitely recommend and would be happy to rent from them again. Thank you!
13 June 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mrs. Georgieva,
Your satisfaction is our priority. Thanks for the fantastic review!
Best regards,
Top Rent A Car
Nice experience
I have been using Top Rent a car for years and will continue. Quick response, picking up a car doesn't take too long. Returning is easy.
12 June 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Customer,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car
Great experience with Top Rent A Car
Great experience with Top Rent A Car, brand new car in great condition with only 4k on the clock.
Seamless collection and drop off process, car checked within minutes and Credit Card unblocked immediately, nice, friendly staff, I would definitely use again.
Very happy customer after 5 Day car hire in Sofia.
11 June 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Customer,
Your satisfaction is our priority. Thanks for the fantastic review!
Best regards,
Top Rent A Car
Good experience renting a car
I wanted this type of a car, and was pleased to receive it without any problems. The car was clean and in good order. It was easy to drive and did not have a problem with any type of a road, including steep ascends in curves. I fortunately did not need any service, but I would have appreciated to have the "instructions book" about the car in the car, in order to learn more about some of its functions. My booking did not say that the car would be at the head office that is quite far from the terminal. This should be clear, as it takes time. However, there was a good shuttle. This booking was made via Booking.com . They offer full insurance, but the rental company prefers their insurance. The companies could kindly align these requirements. The staff was helpful and everything was done quickly. This was my second experience of renting a car with Top Rent a Car, both experiences were good.
10 June 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mrs. Hrdlickova,
Thank you for taking the time to share your experience with us.
We are delighted to hear that you enjoyed your rental and that the vehicle met your expectations. It is great to know that you found the car reliable, and suitable for all types of roads during your trip.
We also appreciate your constructive feedback regarding the vehicle's instruction manual. Your suggestion is valuable, and we will take it into consideration as we continue working to improve our customers' experience.
Thank you as well for highlighting the information regarding the vehicle pick-up location and the insurance coverage offered through third-party booking platforms. We understand how clearer communication in these areas can help make the rental process even more convenient, and we appreciate your comments.
Most importantly, we are pleased to learn that our team was helpful and that the rental process was completed quickly and efficiently. It is especially rewarding to hear that this was your second positive experience with Top Rent A Car.
We sincerely appreciate your trust and look forward to welcoming you again on your next visit.
Best regards,
Top Rent A Car
Perfect & quick service
12 June 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Customer,
We're so happy to know you enjoyed our service. Thank you for the 5 stars!
Best regards,
Top Rent A Car
Страхотно обслужване
Страхотно обслужване, а колата беше в отлично състояние.
1 June 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Здравейте,
Благодарим Ви за положителния отзив! Ще се радваме да Ви предоставим същото високо ниво на обслужване и при следващата Ви наемна сесия.
С уважение,
Top Rent A Car
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