Tops and Bottoms Reviews 

620
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 235 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness and professional customer service, ensuring smooth and pleasant interactions. Many people appreciate the quick processing and shipping of orders, often receiving desired products, including hard-to-find items, in excellent condition and at fair prices. Consumers consistently highlight the ease of the purchasing process and service reliability. However, some customers also noted issues with their orders. A few people reported receiving products that were different from what was pictured or ordered, such as incorrect sizes or colors. Additionally, some reviewers were not happy with customer service, mentioning unresponsiveness to inquiries or difficulties with return processes and associated fees.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Product

Reviewers highlight positive aspects of product, often praising the quality of items such as clothing and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the friendly, quick, and helpful... See more

Order

Consumers find the ordering process to be positive, with many praising the quick completion of orders and... See more

Service

People report positive experiences with service, often highlighting the helpfulness and professionalism of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The item I ordered shipped incredibly fast considering the shipping was free. I also like the hassle free checkout process there website has. There are no brick and mortar of these stores around here... See more

Rated 5 out of 5 stars

Tops n Bottoms for the W again!!! Love shopping with this store, they get my order in the mail quicker than anyone else does for sure! William who works there is great, he has been helpful and has gr... See more

Rated 5 out of 5 stars

I enjoy shopping at tops and bottoms because mainly their prices. They usually won’t charge a shipping fee but sometimes they do, sometimes they’ll throw in a pair of socks for you to purchase and cou... See more

Company replied

Rated 5 out of 5 stars

I entered a raffle for Men’s Air force 1 Low “Dark Team Red and Safety Orange”. Williams reached out to me and stated that I won a pair. I was so excited and he proceeded with assisting me with check... See more


Company details

  1. Clothing Shop
  2. Bags and luggage shop
  3. Belt shop
  4. Handbags Shop
  5. Shoe shop
  6. Western Clothing Shop

Written by the company

We are a one-stop-shop for all your fashion desires ranging from apparel, footwear, outerwear, and accessories. Name it, and we’ve got you covered. At Tops & Bottoms, we're dedicated to bringing you the high-end apparel of internationally renowned brands such as; Adidas, Puma, Jordan, New Era, Mitchell & Ness, Bally, Nike, and many others. With a firm focus on providing exceptional customer service, incredible value, and uniqueness, we serve you the authorized branded products at an affordable price.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

620 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 7% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(620)

228 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Williams was very helpful and was…

Williams was very helpful and was able to walk me through the process of ordering online. Very patient young man

9 September 2025
Unprompted review
Tops and Bottoms logo

Reply from Tops and Bottoms

Thank you for sharing this amazing feedbank! We’re glad one of our dedicated team members, William, was able to assist you. We truly appreciate your continued support with Tops and Bottoms.

Rated 5 out of 5 stars

Great Customer Service

“I was hesitant at first since they sent an invoice to purchase, but I went ahead and accidentally ordered the wrong size. I reached out via chat, and Aazan quickly corrected it with no problem. Great service!”

5 September 2025
Unprompted review
Tops and Bottoms logo

Reply from Tops and Bottoms

Thank you for sharing this amazing feedback for one of our dedicated team members, Aazan. Our expert CSR team is always available to support our customers and assist them in any way possible. Looking forward to more orders from your side in the future.

Rated 5 out of 5 stars

I was trying to order my son some shoes…

I was trying to order my son some shoes and William hooked me up with a wonderful price match. I'm very satisfied with the service. I ❤️ T&B

5 September 2025
Unprompted review
Tops and Bottoms logo

Reply from Tops and Bottoms

Great to know that one of our excellent CSRs, William, was able to hook you up with a great deal. Hoping that your son loves the shoes as much as you love T&B. Thank you for showing your love and trust; we truly appreciate it!

Rated 5 out of 5 stars

Williams did great

Williams did great. Great communication

20 August 2025
Unprompted review
Tops and Bottoms logo

Reply from Tops and Bottoms

Thank you for sharing this amazing feedbank! We’re glad one of our dedicated team members, William, was able to assist you. We truly appreciate your continued support with Tops and Bottoms.

Rated 5 out of 5 stars

Demonstrating Professionalism at Every Step

I would like to commend William, Customer Support Specialist at Tops and Bottoms, for his outstanding service during my recent Jordan 1 Shattered Backboard raffle purchase. His commitment to excellence was evident in every interaction. William communicated with clarity and professionalism, ensuring that all of my questions were answered thoroughly. His patience throughout the process was greatly appreciated, as he took the time to verify details and provide reassurance from start to finish. This level of customer care reflects both his dedication and the high standards of Tops and Bottoms. William turned what could have been a routine purchase into a truly positive experience.

21 August 2025
Unprompted review
Tops and Bottoms logo

Reply from Tops and Bottoms

Thank you for sharing this positive feedbank! We’re glad that one of our dedicated team members, William, was able to assist you in making this experience an unforgettable one. We truly appreciate your continued support with Tops and Bottoms and look forward to have more purchases from you in the near future.
Have a good one!

Rated 5 out of 5 stars

Absolute pleasure dealing with William

Absolute pleasure dealing with William
Transaction could not have gone smother
Thank you so much

21 August 2025
Unprompted review
Tops and Bottoms logo

Reply from Tops and Bottoms

Thank you for sharing this amazing feedbank! We’re glad one of our dedicated team members, William, was able to assist you. We truly appreciate your continued support with Tops and Bottoms.

Rated 5 out of 5 stars

Great shopping experience

Great shopping experience. William made it easy and quick.

21 August 2025
Unprompted review
Tops and Bottoms logo

Reply from Tops and Bottoms

Thank you for sharing this amazing feedbank! We’re glad one of our dedicated team members, William, was able to assist you. We truly appreciate your continued support with Tops and Bottoms.

Rated 1 out of 5 stars

Bad people, bad business.

Don't buy here unless you absolutely have to. The customer service is horrible. Then they want you to give them a 5 star review on trustpilot for future business or a drop you want but they won't come thru. They'll just lead you along so they look good. Very deceptive. Buyer beware!!

4 August 2025
Unprompted review
Rated 1 out of 5 stars

Don't believe a word these guys say!!

These guys text you up and say hey if you write us a 5 star review we'll hook you up on one the next sneaker drops you want. So you give them the review and then they never come thru, it's always next time we'll get ya. So I wouldn't drop them a good review unless you actually get what you want. Don't let them lie to you then leave you hanging because they've done it to me 3 times. Also after I wrote this review they texted me threatening me with legal action. Everything I said in this review is true and I have the text messages to back it up.

15 August 2025
Unprompted review
Rated 5 out of 5 stars

I have always had pleasant experiences…

I have always had pleasant experiences with Tops and Bottles. Just this morning I won a raffle and was helped by an associate name Williams with my invoice. It was quick and easy. I’ve actually won more raffles with Top and Bottoms than anyone else.

16 August 2025
Unprompted review
Tops and Bottoms logo

Reply from Tops and Bottoms

Thank you for sharing this amazing feedbank! Congratulations on winning the raffle — we’re glad one of our dedicated team members, William, was able to assist you. We truly appreciate your continued support with Tops and Bottoms.

Rated 5 out of 5 stars

Had an excellent experience

Had an excellent experience with Topsandbottomsusa.com. I received great customer service and individual attention to my order. All my questions were answered and my order was shipped quickly. I was very pleased. I will continue to shop with them in the future!

15 August 2025
Unprompted review
Tops and Bottoms logo

Reply from Tops and Bottoms

Glad to know that your shopping experience with Tops and Bottoms was a pleasant one! Our expert CSR team is always available to support our customers and assist them in any way possible. We appreciate your support and look forward to receiving more orders from you!

Rated 5 out of 5 stars

This is my first time shopping with…

This is my first time shopping with Tops and Bottoms and they’ll be my new go to for shoes! Shehzad was able to personally assist me and was very helpful and courteous. Thank you!

5 August 2025
Unprompted review
Tops and Bottoms logo

Reply from Tops and Bottoms

Thanks for your kind words! 😊 We’re glad Shehzad could help and we can’t wait to serve you again!

Rated 5 out of 5 stars

Shehzad was very helpful with my…

Shehzad was very helpful with my purchase. It was a smooth transaction, keep up good work Shehzad.

2 August 2025
Unprompted review
Tops and Bottoms logo

Reply from Tops and Bottoms

Thank you for your feedback! We're glad Shehzad could help. – Tops & Bottoms

Rated 5 out of 5 stars

Fast delivery

Fast delivery

28 July 2025
Tops and Bottoms logo

Reply from Tops and Bottoms

Thank you for placing your order! We look forward to serving you again. – Tops & Bottoms

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