Tops Day Nurseries Reviews 33

TrustScore 2 out of 5

2.0

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Rated 1 out of 5 stars

How this company is still operational is beyond me. A total lack of empathy or safeguarding for children. It's also a terrible company to work for, very clicky and if your face don't fit expect to f... See more

Company replied

Rated 5 out of 5 stars

Originally my son was at Topsie but due to Tops being closer to my work I relocated my son to Tops & the process was so so smooth & all the staff are great at both nurseries! So friendly & reliable, e... See more

Company replied

Rated 1 out of 5 stars

Avoid at all costs!!we have had several issues with the Gillingham branch, poor hygiene practice, lack of safety measures and children left unattended with no one being able to explain how are child w... See more

Rated 5 out of 5 stars

We can’t ask for anymore from Topsie’s Yeovil. Our children love it here, not only do they play inside and outside, but the skills they are taught really help when they leave for primary school. T... See more

Company replied

Company details

  1. Child Care Center
  2. Nursery

Written by the company

Discover the extraordinary world of Tops Day Nurseries, where children's growth, learning, and happiness take center stage. Our nurseries, thoughtfully located across the south, provide a secure and stimulating environment for children aged three months to five years. Our eco-conscious approach sets us apart, as we prioritise reducing, reusing, and recycling resources, instilling these values into the daily lives of our children and staff. We also offers a wide range of enriching extracurricular activities, including Tops Cooking School, Tops Forest School, meditation, yoga, and much more. We ensure that children begin their journey with us on a foundation of good nutrition, thanks to our carefully curated no-added sugar menu. Whether you're a parent seeking childcare, a visitor curious about our nurturing environment, or simply someone who values quality early education, Tops Day Nurseries welcomes you with open arms.


Contact info


2.0

Poor

TrustScore 2 out of 5

33 reviews

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1-star

Replied to 66% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Fantastic nursery

My son had to switch nursery in the pandemic due to closure of his previous one. Tops Salisbury have been fantastic! So much so that we never switched back! He loves it, has a great time there and talks about it a lot at home too. He’s made friends and gets on so well with the staff. I feel so happy knowing he’s having a good time whilst I’m working. He loves the extra activities such as forest school trips and cooking school.
Thank you to a fantastic team

1 November 2021
Unprompted review
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Reply from Tops Day Nurseries

Hi Rachel, thank you so much for your lovely review. We are so pleased you decided to stick with us at Tops and that your little one is enjoying himself with us :)

Rated 5 out of 5 stars

My daughter was born during the…

My daughter was born during the pandemic. I was very worried about everything she missed out during lockdown(s). I made the decision to enroll her at Tops day, so she could be around other children, and also to get her used to being away from me. She settled in so well, absolutely loves going in, and is so comfortable around the staff! As a parent, there’s nothing better than seeing your child being so confident and relaxed around other people. Knowing she’s safe and learning new skills everyday, makes me happy and confident I made the right decision.

I absolutely love getting the updates on the app, and it’s always entertaining to see her being her cheeky self while at nursery but also learning.

21 October 2021
Unprompted review
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Reply from Tops Day Nurseries

Thank you for your lovely review Rebecca, we are so glad you feel this way and are so pleased you enrolled your little one with us. We can't wait to watch her grow and develop :)

Rated 3 out of 5 stars

My son started in September and settled…

My son started in September and settled in great, he really loves it but I think the option to bring own lunches would makes things easier for the fussy eaters, as my son has had lunch twice now flat out refuses to go if he knows he is staying for lunch, which isn’t great, and I have also been billed twice for things my son hasn’t had,

17 October 2021
Unprompted review
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Reply from Tops Day Nurseries


Thank you for your feedback Amy, it’s great to hear your little one has settled in and is enjoying his time at Tops.

To try and help you understand our approach to the lunches there are 2 reasons behind our decision to not allow packed lunches. The first being COVID19, following our own risk assessments to protect our staff and children during the pandemic we decided to restrict the items being brought in from home. Any items brought into the nursery from home could contain the virus, so the more we minimise items from home, the less likely we were to spread the virus. The 2nd being allergen control, it enables us to be able to control and monitor allergens effectively as we know exactly what ingredients goes into the meals we provide.

Our menus are due to change soon so you may find he enjoys some meals on the new menu. Below is a link to a blog to our website with some FAQs about the lunches. We understand this might not be ideal for some children so please do discuss your Nursery Manager options that are available to support your son’s needs.

Thanks again for your review and feedback and we hope your son continues to enjoy his time with us.

https://www.topsdaynurseries.co.uk/faqs-no-packed-lunches/

Rated 5 out of 5 stars

We adore tops!

We adore tops!! They’re amazing. Love their ethos, the amount all of the staff truly care about the kids and how nothing seems like too much trouble for them.
They’re always giving updates on how my son is doing, I know if they had concerns, they’d tell us as soon as possible.
I wouldn’t dream of sending him anywhere else, I’m happy to leave him there so I can work and most importantly, he’s happy when I leave him. No tears, a big beaming smile because he knows he can play with his friends!

16 October 2021
Unprompted review
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Reply from Tops Day Nurseries

Hi Becca, thank you so much for your positive feedback, we are so happy to hear that your little one is enjoying himself and you are happy with everything we do at Tops :)

Rated 5 out of 5 stars

My son started tops in September

My son started tops in September. He took a good couple of week to settle in but he loves it now . Staff are so friendly and have really helped my son. He loves all the staff. So much to offer. Thank you.

15 October 2021
Unprompted review
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Reply from Tops Day Nurseries

Thank you for your lovely review Susannah :)

Rated 5 out of 5 stars

The best ⭐️

My daughter goes to Tops and I can honestly say it’s the best place. She took a little while to settle but now she is really thriving, I love the daily feedback and photos you get giving that reassurance that your little one is more than fine. My little girl seems to be gaining new skills and learning new words weekly and she’s one so I’m excited for what is yet to come. The staff are so genuine and caring, I wouldn’t send my little girl anywhere else now. They provide a type of care for your little ones that you give as their own mum, and you cannot fault that.

15 October 2021
Unprompted review
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Reply from Tops Day Nurseries

Thank for your lovely review Sophie, we are so happy to hear your little one has settled in and we can't wait to watch her thrive even more! :)

Rated 5 out of 5 stars

Both my sons go to tops they absolutely…

Both my sons go to tops they absolutely love it there the staff are Friendly and approachable always willing to help

15 October 2021
Unprompted review
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Reply from Tops Day Nurseries

Thank you for your positive review, we really appreciate your feedback :)

Rated 5 out of 5 stars

Tops Day provides an excellent service

Tops Day provides an excellent service. My daughter has settled in so well within her first month of attending. Nice environment and easy going staff. I am glad we chose this one for our daughter.

15 October 2021
Unprompted review
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Reply from Tops Day Nurseries

Thank you for your review Russel, we really appreciate your positive feedback :)

Rated 5 out of 5 stars

Fabulous care

Ever since moving our son to Tops Efford, we have been thrilled with the progress he has made. He is so happy going in and comes out with a massive smile on his face. The carers are fantastic and I love seeing his achievements when they are shared on the Eylog. Their meals are great and expose him to tastes and flavours I would never have thought of introducing him to. Thank you to everyone at Tops Efford for taking should fabulous care of my little man.

15 October 2021
Unprompted review
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Reply from Tops Day Nurseries

You are very welcome Vicky, thank you for your lovely review. We are so happy to hear your little one is enjoying Tops Efford.

Rated 5 out of 5 stars

My son loves going here

My son loves going here. He goes 4 times a week for full days and he often smiles and waves at other children and staff when I drop him off. I love that they go out in the garden most days and there always seems to be different activities to do. It makes me feel confident that my child is happy and well cared for whilst im at work.

14 October 2021
Unprompted review
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Reply from Tops Day Nurseries

Thank you for your kind review. We are so pleased to hear your little one is enjoying Tops as much as we enjoy having him with us:)

Rated 5 out of 5 stars

Amazing nursery

My daughter has been attending the setting for almost a year, the care is amazing, the staff are very attentive and her progress has been exceptional.
I would really recommend.

14 October 2021
Unprompted review
Tops Day Nurseries logo

Reply from Tops Day Nurseries

Thank you for your lovely review Cris :)

Rated 5 out of 5 stars

Our daughter has only been attending a…

Our daughter has only been attending a short period of time but in that time it is clear that staff are very attentive and detailed with their care. Communication has always been exceptional l.

14 October 2021
Unprompted review
Tops Day Nurseries logo

Reply from Tops Day Nurseries

Thank you for your review, we really appreciate it and can't wait to see your little one thrive :)

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