I needed a 1m length of Schiedel Prima Smooth flue (not so easy to find) and Topstak had it at a very good price. I emailed Topstak to ensure the pipe would fit into my twinwall adaptor, and recieved... See more
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See what reviewers are saying
Helpful staff, competitive price and quick delivery. It was great to be able to buy just the one fire brick/panel for our Contura log burner rather than the whole set. Would recommend Topstak.
So happy with the replacement fire brick set for my Contura 51L logburner and leather gauntlets. What a game changer they are! Absolutely love them. Can't believe I've been making do with old tea towe... See more
Guys at Top Stack very knowledgeable and helpful. Reserved a Contura wood burner back in May 23 for a small deposit as we were in the process of buying a house in the forest. Finally moved at the e... See more
Company replied
Company details
- #8 of 21 best companies in Fireplace shop
- #5 of 10 best companies in Cafe
- #18 of 39 best companies in Firewood supplier
- #17 of 36 best companies in Barbecue Shop
- #5 of 20 best companies in Hot Tub Shop
- #6 of 12 best companies in Wood stove shop
Written by the company
Here at Topstak you will find an unrivaled range of Chimneys, Wood burning Stoves, Kitchens, Range Cookers and Outdoor Cooking equipment. As the exclusive dealers in Cardiff, Swansea, Newport and South Wales for many of the leading makes of stoves, we...
Contact info
Unit 42, Vale Business Park, CF71 7PF, Llandow, United Kingdom
- 01446771567
- info@topstak.co.uk
- topstak.co.uk
4.8
Excellent
259 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Topstak
Thank you for leaving your review Kjel!
It is always a pleasure to receive this feedback from our Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and keep warm!
Kind Regards
Kirsty
Good To deal with for spare parts 👍
30 January 2024
Reply from Topstak
Hi Ade.
Thank you for leaving a review.
It is always a pleasure to receive feedback which helps us maintain and improve our services.
Should you happen to have any other questions or queries, please do not hesitate to get in contact, we will be more than happy to help.
Best Regards
Kirsty
Quality price and service
16 January 2024
Reply from Topstak
Hi Nigel.
Thank you for leaving a review.
It is always a pleasure to receive feedback which helps us maintain and improve our services.
Should you happen to have any other questions or queries, please do not hesitate to get in contact, we will be more than happy to help.
Best Regards
Kirsty
Arrived promptly and they fitted.
12 January 2024
Reply from Topstak
Hi Karen.
Thank you for leaving a review.
It is always a pleasure to receive feedback which helps us maintain and improve our services.
Should you happen to have any other questions or queries, please do not hesitate to get in contact, we will be more than happy to help.
Best Regards
Kirsty
Consistently excellent customer service…
Consistently excellent customer service and reliable delivery. This time within 24 hours! 👏👏⭐️⭐️⭐️⭐️⭐️
3 January 2024
Reply from Topstak
Thank you for leaving your review Mrs Shale!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and keep warm!
Kind Regards
Kirsty
Great product at a competitive price
9 January 2024
Reply from Topstak
Hi Robert.
Thank you for leaving a review!
We always appreciate customer feedback to help us maintain and improve our services.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Best Regards
Kirsty @Topstak
Reply from Topstak
Hi David.
Thank you for leaving a review!
We always appreciate customer feedback to help us maintain and improve our services.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Best Regards
Kirsty @Topstak
I ordered wood from Topstak
I ordered wood from topstak, it arrived promptly and the quality was exceptional, I’ll order again from them as they have very good customer service, excellent product and always on time.
5 January 2024
Reply from Topstak
Thank you for leaving your review Gina!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and keep warm!
Kind Regards
Kirsty
Excellent Service
This is my first time ordering logs from Topstak. They were helpful and informative from the offset. The delivery was straightforward and the driver left the logs exactly where I needed them to be with no problems. The price and the service means I will definitely being using the firm again
2 January 2024
Reply from Topstak
Hi Angharad.
Thank you for leaving a review!
We always appreciate customer feedback to help us maintain and improve our services.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Best Regards
Kirsty @Topstak
Highly recommend this company
As usual, always receive excellent kiln dried wood and related stove accessories from Topstak. Would highly recommend this independent company for fuel and their excellent range of stoves
4 December 2023
Reply from Topstak
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and keep warm!
Kind Regards
Kirsty
Great service
Helpful staff member when I rang up with a query and easy to use website. The parcel was dispatched quickly and delivery was prompt.
5 December 2023
Reply from Topstak
Hi Claire.
Thank you for leaving a review!
We always appreciate customer feedback to help us maintain and improve our services.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Best Regards
Kirsty @Topstak
Where is my product
5 December 2023
Reply from Topstak
Good afternoon Mr French,
Following on from our discussion yesterday, I am pleased to hear that you have received your order and that this review wasn't meant for us 😊
We would be very grateful if you could amend our review to reflect our service.
Many thanks and Merry Christmas
Kirsty
Good morning Mr French.
Having looked into this for you, I can see that your order was delivered via DHL on Wednesday 6th December 2023 at 11.20am.
I have taken a screen shot of the POD and emailed this over to you this morning.
Please feel free to contact us on 01446 771567 or reply to my email if you wish to discuss this further.
Many Thanks
Kirsty
Reply from Topstak
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and keep warm!
Kind Regards
Kirsty
Easy to order and delivery good…
Easy to order the wood and the delivery person was very careful when he tipped it in our driveway.
1 December 2023
Reply from Topstak
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and keep warm!
Kind Regards
Kirsty
Reply from Topstak
Hi Richard.
Thank you for leaving a review!
We always appreciate customer feedback to help us maintain and improve our services.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Best Regards
Kirsty @Topstak
Quality of logs excellent as usual
Quality of logs excellent as usual. The promised delivery date was missed, which was inconvenient. However, Topstak were very apologetic, and we did receive a small gift by way of recompense.
27 November 2023
Reply from Topstak
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and keep warm!
Kind Regards
Kirsty
Reply from Topstak
Hi Janet.
Thank you for leaving a review!
We always appreciate customer feedback to help us maintain and improve our services.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Best Regards
Kirsty @Topstak
Reply from Topstak
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and keep warm!
Kind Regards
Kirsty
Just had a fireplace taken out
Just had a fireplace taken out, remodelled / rebuilt, new hearth, 3 new chimney pots and a Charnwood Aire5 installed all arranged and components sourced through Topstak. Great friendly and knowledgeable service from all the various guys at Topstak and an absolutely fantastic installation and professional service from James Jenkins and Adam, the end result looks amazing. Thankyou very much, recommend 100% and will be using you again.
4 December 2023
Unprompted review
Reply from Topstak
Thank you for taking the time to leave us this fantastic review.
We are so grateful for your feedback and that you are happy with the finished result!
Reply from Topstak
Thank you for your 5 star review!
We are pleased to hear you were happy with your overall service from Topstak and always on hand should you need anything further.
Kirsty @Topstak
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