TopSurveys Reviews 6,114

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 3,773 reviews, reviewers had a great experience with this company. Customers are really happy with the app, finding it easy to use and a convenient way to earn extra cash. Many appreciate the straightforward surveys and the quick payout process, with some noting that payments are received almost instantly via PayPal. People also enjoy the variety of surveys and games available, making the experience engaging and rewarding. However, some customers were not happy with the payment process, particularly concerning game offers where earned money or progress sometimes disappeared. There were also mentions of surveys freezing or screening users out without compensation, which can be frustrating. Additionally, some users felt that the payment for longer surveys was too low compared to the time invested.

What people talk about most

Payment

People report ambiguous experiences with payment. While some customers praise the ease and speed of payouts,... See more

User experience

Customers had positive experiences with the user experience. Many reviewers found the app easy to use, clear,... See more

Application

Users describe positive interactions with the app, with many finding it a great way to earn extra money... See more

Website

Clients share ambiguous opinions on the website. Some reviewers praise it as a great survey site,... See more

Value for money

Reviewers mention ambiguous feedback about value for money. While some customers find the app rewarding and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The website feels very flashy to use at the beginning, doesn't have many issues. Using an external device such as a PC to come by better surveys that don't support android. Other than experimental sur... See more

Rated 4 out of 5 stars

I love the app it’s a very nice easy way to make some extra cash for things like food gas etc.. the surveys are very easy to navigate and only take up a little time out of your day. The only reason I... See more

Rated 4 out of 5 stars

I really enjoy the way the surveys are listed on their website. Most the surveys I have done, I actually received credit for vs becoming disqualified shortly or what seems to be half way in. I... See more

Rated 4 out of 5 stars

Super application contrairement a ce que je pensais c'est pas du fake seule point négatif on ne gagne pas assez pour les jeux qui ont en plus une durée très courte pour pouvoir les réaliser



Contact info

4.1

Great

TrustScore 4 out of 5

6k reviews

5-star
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Rated 1 out of 5 stars

Awful if I'm being honest stay well…

Awful if I'm being honest stay well clear, the amount of time I've done a survey that's longer than 30 mins to get to the last section and be 'screened out' is ridiculous, happens over and over, so stay well clear customer service just play the dumb card to it all

9 September 2025
TopSurveys logo

Reply from TopSurveys

We’re sorry for your experience. A screen-out happens when a survey provider determines you don’t match their required profile or quotas, even after you’ve started or nearly finished the survey. We want to better understand your case—please contact us at help@topsurveys.app so we can review it.

Rated 1 out of 5 stars

Absolute rip off

Absolute rip off
I’ve done loads of surveys most of which I didn’t get paid for. They say they’ll take five minutes when they take 25 minutes and when you finished and you think okay I did all of that for 10p. You don’t get the 10p. I can’t even cash out because I can’t get to the £5 to cash out. I haven’t managed accumulate enough money and it’s taking me weeks. It’s ridiculous.

22 March 2026
Unprompted review
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Reply from TopSurveys

We’re sorry for your experience. We want to better understand your concern regarding missing rewards and survey duration so we can help investigate properly. Please contact us at help@topsurveys.app with your account details so our team can review your case and assist you further.

Rated 1 out of 5 stars

Keep getting kicked out of the survey…

Keep getting kicked out of the survey when they ask race and I put white

14 August 2025
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Reply from TopSurveys

We’re sorry for your experience. Survey eligibility is determined by the survey provider’s targeting criteria, which can include demographic requirements. Screen-outs can happen even after starting a survey. We want to better understand your case—please contact us at help@topsurveys.app so we can review it.

Rated 1 out of 5 stars

Exhausting

To spend anywhere from 10-30+ minutes literally completing a survey to receive the message, not qualified, is ridiculous. Survey creators need to design these things so that the unqualified are identifiable early on, unless the overall purpose is get their survey responses free. Well, aside from what they pay the site. Let’s not forget the frequent failures at the point of completion that are “broken” for another opportunity to skip paying. As for the site, much too frequently I don’t receive the cash payout in my bank account. I see 5 star reviews here but after 7 weeks and 1-3 payout failures every week, I’m done.

20 March 2026
Unprompted review
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Reply from TopSurveys

We’re sorry for your experience. We want to better understand the disqualifications and payout issues you mentioned so we can properly investigate. Please contact us at help@topsurveys.app with your account details so our team can review your case and assist you further.

Rated 1 out of 5 stars

Withdrawal issue

I did my best to complete so many surveys and played game but at the end i can't withdraw the amount when ever i try it says technical error this is really irritating me a lot

User name. Asim

1 March 2026
Unprompted review
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Reply from TopSurveys

We’re sorry for your experience. We want to better understand your withdrawal issue and review your account properly. Please contact us at help@topsurveys.app with your details so our team can investigate what’s causing the technical error and assist you further.

Rated 1 out of 5 stars

HIGH OFFERS CASINO ONES NO PAYMENT

Everytime I make a casino offer I never get paid! I have all the proffs about what im saying. Top surveys and heycash same owner and same NO PAYMENTS with high offers!

1 March 2026
Unprompted review
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Reply from TopSurveys

We’re sorry for your experience. We want to better understand the missing rewards on your casino offers and review your case properly. Please contact us at help@topsurveys.app with your account details and any proof so our team can investigate and assist you further.

Rated 1 out of 5 stars

Don’t waste your time.

When you try to redeem your points your account is suddenly locked out and you are told it is under review. Funny how when you do the surveys your account is all good.

Many surveys glitch out by the end and you don’t get points. I would not recommend this app.

17 March 2026
Unprompted review
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Reply from TopSurveys

We’re sorry for your experience. We want to better understand the account review and missing rewards you described so we can investigate properly. Please contact us at help@topsurveys.app with your account details so our team can review your case and assist you further.

Rated 1 out of 5 stars

Cannot cash out

Cannot cash out. No help.

I’ve successfully redeem a few £5, however I had a £20 payout from a game (which took a few days to clear).
All of a sudden ‘user is not reward eligible’
I’ve tried to cash out smaller amounts, £5, £10, nothing

16 March 2026
Unprompted review
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Reply from TopSurveys

Hi there, thanks for letting us know. Sometimes cash-out issues can occur due to account reviews, minimum payout requirements, or temporary technical delays. Please ensure your account meets the minimum payout threshold, your payment details are correct and up to date, and try updating the app or clearing your cache. If the issue continues, contact us at help@topsurveys.app.

Rated 1 out of 5 stars

Terrible when trying to cash out

Terrible when trying to cash out. I have over $100 they won’t let me access and they have NO MANAGEMENT you can speak with and they will ignore you then eventually block your ability to contact support. I have screenshots of this as well!

13 March 2026
Unprompted review
TopSurveys logo

Reply from TopSurveys

We’re sorry for your experience. We want to better understand your cash-out issue and support interactions so we can properly investigate. Please contact us at help@topsurveys.app with your account details and screenshots so our team can review your case and assist you further.

Rated 3 out of 5 stars

"TOP SURVEY"

I installed this app named "TOP SURVEY". But God its been more or less 4-5 months before i redeemed my first reward $5 by taking surveys, thats why i uninstall the app. I don't want to waste my time by checking the app if there is a survey. Thanks anyway.

13 March 2026
Unprompted review
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Reply from TopSurveys

Thanks for your feedback. We’re sorry the experience felt slow. Survey availability depends on provider demand, eligibility, and timing, which can vary by user. We appreciate you trying the app and will share your feedback with our team. If you need help, contact us at help@topsurveys.app.

Rated 3 out of 5 stars

Surveys good, games not so much

It's actually easy to successfully complete a survey compared to other sites, however, I am curious how they rate the surveys now since they disabled the feedback. The games, however, leave much to be desired. Many have a "coin bank" you have to fill before getting anything, and by the time you do that, the offers have already expired

11 March 2026
Unprompted review
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Reply from TopSurveys

Thanks for your feedback. We’re glad you find surveys easy to complete. Game rewards and requirements are set by providers and can vary, including progress thresholds and expiration times. We appreciate your input and will share it with our team to help improve the experience. If you need help, contact us at help@topsurveys.app.

Rated 1 out of 5 stars

This is bullsh... They don´t pay.

I apply to many surveys and i have a top rate, well the first top rate its for 5dls via Paypal paid supposedly but in the screen show a pop up saing have an error and contact to assistance, but the fact they don´t even have a button for assistance, so i think this is a scam, and the top rates this page have are bots.

5 March 2026
Unprompted review
TopSurveys logo

Reply from TopSurveys

We’re sorry for your experience. We want to better understand the cash-out error and your account issue so we can investigate properly. Please contact us at help@topsurveys.app with your details so our team can review your case and assist you further.

Rated 1 out of 5 stars

Beware – Support is Non-Existent, Cash-Out Locked for Weeks

I have been using TopSurveys for a while and have completed surveys to earn money. I reached the minimum cash-out amount of $5.21, and I attempted to withdraw my earnings. Since February, I have not received a single response from support, and my balance remains locked.
The support system is practically non-existent. I have tried contacting them multiple times, but weeks have gone by with no updates, no communication, and no resolution.
This is unacceptable. If you are thinking about using this app, be aware that you may complete surveys and never be able to cash out. The platform is unreliable, and their customer support will leave you hanging.
I am still waiting for my money, and I will escalate this publicly until it is resolved.

20 February 2026
Unprompted review
TopSurveys logo

Reply from TopSurveys

We’re sorry for your experience. We want to better understand your cash-out issue and support requests so we can properly investigate what happened. Please contact us at help@topsurveys.app with your account details so our team can review your case and assist you further.

Rated 1 out of 5 stars

For all users- " TopSurveys-Never trust this site, you will be fooled"

For all users, it's a sincere request never trust this platform. Once you have reached your threshold amount you will be unable to cash out, as the pop window says " Technical error, please contact support". In this way they run there business worldwide on this platform and make profits with various clients and the users are cheated. Since I'm facing this issue from past 1 week, still unable to cash-out. Kindly request you to pass on this information to other review sites.

26 February 2026
Unprompted review
TopSurveys logo

Reply from TopSurveys

Hi there, thanks for letting us know. Sometimes cash-out issues happen due to account reviews, minimum payout requirements, or temporary technical delays. Please ensure your account meets payout requirements, your payment details are correct and up to date, and try updating the app or clearing your cache. If the issue continues, contact us at help@topsurveys.app.

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