In the past few years, it seems like many companies have stripped customer service back to where even simple communication is treated as luxury. Not at Torchstar. Torchstar’s customer service (part... See more
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TORCHSTAR® lights up homes of all styles. We prioritize customer-first experiences, partnering with small businesses for excellent last-mile service. Our mission is building an accessible platform where people connect and benefit from our lighting innovations. Together we shine, together we grow – TORCHSTAR® promise.
Contact info
3768 Hamner Avenue, 91752, Eastvale, United States
- 8009907688
- info@torchstar.us
- torchstar.us
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Quality Products from a Team That Truly Cares…
Justin and the TORCHSTAR team has been an absolute pleasure to work with. Their team is professional, responsive, and truly dedicated to delivering high-quality products that provide real value to customers. Communication throughout our collaborations has always been smooth, which makes the entire process easy and enjoyable.
The quality of TORCHSTAR’s products genuinely stands out to me. Every item I’ve worked with has been well-designed, reliable, and thoughtfully made with both performance and durability in mind. It’s clear that a great deal of care goes into their materials and overall craftsmanship, which makes their products easy for me to confidently recommend.
Great product and great customer serviceer…
Great product and great customer service. The safe light kit provided more than I originally planned for, making it my new standard for LED light kits. Appreciated the extra effort to assist with the correct amount of parts I required for my install.
ordering process was seamless
ordering process was seamless, prompt shipping easy to order, etc.
Customer service is very responsive
Customer service is very responsive and helpful. Unfortunately, the product I purchased in 2020 only worked for 4 years before failing (LED driver box). Hope the new models last a little longer.
Great product use them all the time…
Great product use them all the time very few issues
As always a great experience
Replacement bulbs
Thank you for helping to find a replacement light bulb for my chandeliers. Emails were answered within 24 hours and was greatly appreciated.
Justin Lucas
Justin Lucas - very professional and helpful salesperson . Highly recommend
My experience with TORCHSTAR was very…
My experience with TORCHSTAR was very positive. The light fixtures arrived promptly, were high-quality, and exactly as described. It's a reliable wholesaler for anyone looking for stylish and durable lighting solutions.
Helpful
Helpful, quick, and they found the lights I needed when I couldn’t find them anywhere online myself!
Still have not received my purchase
Still have not received my purchase. It was ordered on 11/15/25
All went well with my order
All went well with my order, was happy to find the fireworks lights. Have not put up yet but a friend of mine has one and loves it.
Replacement parts
Didn't think it was possible but I was able to reach out to the manufacturer and get replacement parts for something that I ordered several years ago on Amazon. The rep that I spoke with was knowledgeable and informative
Great customer service!
Item showed in stock
Item showed in stock. The day it was supposed to arrive it didn't. There us no way to talk to someone at this company without going through messenger or email which is a terrible way to do business. When I finally got a hold of someone the item was backordered and my customer was waiting on the lights. I had to get a refund and order lights elsewhere which delayed finishing the job and making me look like a bad contractor.
Will never order here again
Everything went well
Everything went well. I thought the price wasn’t bad but the shipping matching the price was ca bit crazy. Only issue I had was Ibwas told it should arrive in about 3 days but definitely was at least a week.
I bought 7 and 2 of them are broken.
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