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Schoenen Torfs, dat is meer dan 75 schoenenwinkels en een online webshop, boordevol inspiratie, leuke wedstrijden en toffe acties!
Hoofdkantoor Schoenen Torfs - Afschrijverslaan 2, 9140, Temse, Belgium
4.6
641 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Schoenen Torfs
Beste Mariana, thank you for your nice review! We’re very happy to read that you had a very good shopping experience. At Torfs, we always aim for friendly service, personal advice and a pleasant visit. Hope to see you again soon!
Kind regards, Karen
They are so nice and helped me a lot! Beautiful shoes for all the famil!
Reply from Schoenen Torfs
Thank you for your wonderful feedback! We're thrilled to hear that you had such a positive experience with our team and that you love our selection of beautiful shoes for the whole family. We look forward to welcoming you back to Torfs soon! Greetings Louise
Today i was at Torfs Maasmechelen! The worker (a man wearing a navy shirt and jeans) was profiling me because Im of African descent , maybe he thinks all Africans are thieves! I ended up leaving the store without buying the shoe i wanted because of his racism! I noticed that he was not following other customers but only me. What a disgrace! The money it takes to run your business does not depend on racial groups! Treat us with respect!
Reply from Schoenen Torfs
Dear, thank your for your feedback.
We sincerely regret that you had such an experience at our Torfs store. We are deeply sorry to hear that you felt monitored and disrespected during your visit. At Torfs, we strive to provide a welcoming and respectful environment for all our customers, regardless of their background.
Meanwhile, I have taken this up with the shop manager and there is no male colleague there in the team. Presumably this is about another shop. May I ask you to contact us at klantenservice@torfs.be. We will obviously take this further.
Kind regards, Karen
We bought a pair of shoes for my 1-year-old nephew from your store in Wijnegem shopping center while we were shopping in the mall.
The next day, we noticed that my nephew 1 year old is not able to wear the shoes because the shoes get easily open.
As we live closer to Aartselaar store, we went to Aartselaar Torfs store in order to replace it with another shoes.
The representative lady in Aartselaar was very unfriendly and made us unreasonable explanations with a poor attitude and way of behaviour like she looks at us from the peak of a mountain. The shoes are still not used and it is only for a kid 1 year old who cannot really walk distances. In addition to the rejection of replacement request, the ugly attitude of the lady in the store was absolutely UNACCEPTABLE as she was like teaching us how to deal with wearing shoes to a kid. Listen here now: The mother of this 1-year-old tiny girl has a university PhD degree on “the education of children younger than school ages”. And I am a business person managing millions of euros for around 15 years in top leading positions of my own companies in various countries. We learnt now, how NOT TO deal with a client and a mother! Our source of inspiration was the poor attitude “TANTE INGE” behaviours of Torfs sales lady.
A normal performing cleaning lady would be far more polite in her position!
For us, it’s 30euros shoes which is peanuts. But for Torfs, I assure that it is absolutely an attitude issue which we will share everywhere publicly, socially and in our community networks.
If Torfs corporation like to correct this bad experience sincerely, then it is not possible only by replacing a shoe of 30 euros, but also requires a publicly published in person apology which must be made by that poor attitude owner sales representative in Aartselaar store about NOT JUDGING PEOPLE (especially customer) BASED ON APPEARANCE OR WEARINGS OF PEOPLE!
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