TorGuard Reviews 3,732

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 100 reviews, reviewers had a great experience with this company. Many customers consistently praise the service as reliable and transparent, often highlighting its effectiveness in providing protection and working without issues. People appreciate the product's continuous updates and new services, finding it easy to download, use, and convenient for travel. The company is often described as delivering on its promises, with many users reporting years of use without issues. However, some customers also noted dissatisfaction with customer service, citing slow response times, lack of live chat, and unhelpful or conflicting information. A few other people also felt that certain products, like residential IPs, did not work as advertised, leading to issues with blacklisted data centers and inability to access streaming or banking sites. There were also instances where accounts were suspended without notification or clear explanation, and some users experienced difficulties with website functionality.

What people talk about most

Service

Reviewers mention positive feedback about service, with many customers reporting no issues over several years... See more

User experience

Consumers find the user experience to be positive, describing it as fast, reliable, and easy to use, with... See more

Customer service

Customers had ambiguous experiences with customer service, with some reviewers praising the support as... See more

Product

Users describe positive interactions with the product, with many reviewers calling it "rock solid" and the... See more

Website

Clients share ambiguous opinions on the website, with some finding the site and tool access easy from the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service. Provides the protection we need. Living in Canada, Torguard provides protection around the world. Strongly suggest this product. As a Canadian, the exchange rate is a little cum... See more

Rated 5 out of 5 stars

TorGuard has been reliable and transparent for the past 10 years. In that time their prices haven't gone up, but they have offered many new services and updated their products regularly. They are seri... See more

Rated 5 out of 5 stars

Despite my issue not being the fault on TorGuard, they bent over backwards to assist me to eventually to guide me to find a solution, something my ISP would not do. (Despite it being their fault) T... See more


Company details

  1. VPN Service

Written by the company

TorGuard VPN is one of the fastest VPN services around, our service provides you with rock solid stability and a high level of security which goes far beyond regular VPN services to help protect your data. Our software is highly configurable yet simple to use and caters for both advanced and beginner users. We offer various stealth options to help you get out highly filtered networks and countries.


Contact info

4.2

Great

TrustScore 4 out of 5

4k reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 23% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 2 out of 5 stars

Definitely not worth it

Definitely not worth it. Very, very slow if you want me to be honest. I had to trade over after over 4 years usage cause the speed wouldn't even keep my TV going anymore. I went from using Torguard with a max speed of around 20mbps on a GREAT day to another ( Surfshark) for half the cost getting 120mbps on a bad day. I pay for a 300mbps Xfinity plan. It worked much better years back and I simply didn't want to leave out after all the years I was with Torguard. It finally left me no choice when my TV kept skipping 24/7. I wish I did it a very long time ago.

12 March 2024
Rated 1 out of 5 stars

An obvious scam, constant disconnects and config expiry

I ordered a Anonymous VPN Pro (12 connections + dedicated IP).

It became evident very short after that the configs you generate after going thru several captchas become invalid after a short period of time - the servers simply stop working within 5-10minutes of use, no matter if you only make 1 connection to said servers it STILL stops working..

The 5-10min intervals almost seems scripted, its like its built on purpose to throw people off the network.

On top of that the speeds are abysmal its 80Mbps down / 8MBps

Writing torguard and requesting a full refund they instantly became defensive - they completely ignored the fact that all their dynamic IP locations were constantly shutting down they just pointed to their claim that the dedicated IP works at their end. I tested the dedicated IP, it was exactly as bad as the others, but it did not throw you off that day, but I bet that day will come as well.

Well who cares if 1% of what I paid for works less than minimum viable product? I have zero confidence in this product and company

Do not trust this company under any circumstance, ignore any youtube reviews, any false reddit astroturfing - the truth is that they are overselling and underdelivering.

Seriously you should be paid to use a VPN as bad as this.. Its funny that they use "captchas" behind their website so there's absolute longest way to get a working connection again.. I'm sure many have been speculating into automating this if they are stuck with Torguard because simply put the connections don't last its constant disconnect.

Yes, I run other wireguard tunnels on my boxes with near identical configuration to torguard, they are always rock stable and never disconnect..

MTR also shows 0% loss and never high ping, its obvious the service is the problem.

I ended up doing chargeback thru the bank because it is obvious torguard keep changing topics to deter you from getting a refund.

Not the first or last VPN scam, but this one is pretty clearly only surviving on fake reviews, fake praise and astroturfing around the internet.

Honestly, I'm at a loss at which VPN I will choose next, I thought I had investigated this pretty well, but then again all VPN services are astroturfing to mislead all customers onto their terrible non-existant service.

18 March 2024
Unprompted review
Rated 1 out of 5 stars

They dont care.

Torguard has a problem on getting monero as payment the answer?

Hello,

If you are willing to pay through monero then please contact nowpyaments.io and let them know about the issue.

TorGuard Advanced Support
E: (mail) | W: torguard.net
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Don't forget to visit our getting started guide:

17 March 2024
Unprompted review
Rated 4 out of 5 stars

Torguard VPN experience

Hello to the hardworking team of Turgard
There are many good features of your software and VPN
Including:
Apart from providing the VPN application itself, providing socks5 files are very useful and excellent. Also providing separate files that can be used as v2ray and so on.
These features attract many customers and it has been very useful for me. Because if any IP is disconnected, I immediately see another IP and connect to it.
It will be great if other servers from other countries can be provided in the form of socks.
In general, I think that if it goes like this, I will remain your customer for many years.

27 February 2024

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