What made my experience so positive was I was emailing someone who works there and in typical old lady fashion, I can't find the email or his name but he was really nice, friendly and very helpful. N... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
You processed my order flawlessly. It was delivered on time to the correct address. When I ordered this product, (my third 'LITL 1' vape with an extra mouthpiece), your order dept. included the extr... See more
Unlike most 'AI Assistants' this one was actually really helpful. I'm fairly confident I ended up speaking with a real person (Lisa) halfway through - but regardless - I was very impressed. She hooked... See more
I have ordered a couple different vapes from them and they always ship my order quickly. Their customer service has been good as well. One time they made me aware of a product recall and I was able to... See more
Company details
The TVape Advantage: Selection, Support, and Quality
Written by the company
- At TVape, we make it easy to find the perfect vaporizer with a wide range of devices from all the major brands—Zeus, Puffco, Utillian, Tronian, PAX, and more. Whether you’re just starting out or a seasoned enthusiast, our team is here to guide you before, during, and after your purchase, helping you choose the right device and accessories. We back every product with easy returns, reliable warranties, and responsive technical support, so you can shop with confidence. Our competitive pricing, price-matching policy, and dedication to quality make Tvape the go-to destination for vaporizer hardware. TVape – premium hardware, trusted brands, expert guidance, and an experience built around you.
Contact info
17-11 Progress Ave, M1P 4S7, Scarborough, Canada
- +1 855-234-8273
- cs@tvape.com
- torontovaporizer.ca
4.6
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Great live assistance from Lisa when I…
Great live assistance from Lisa when I had some questions about the product I was looking to purchase.
30 May 2026
Unprompted review
Made a Mistake they fixed it right away
Great service! I made a mistake on my order, and their customer support fixed it right away. Fast, friendly, and hassle-free. Highly recommend!
29 May 2026
Unprompted review
was having a problem checking out then…
was having a problem checking out then I got a call from them and they helped me out very good customer service
29 May 2026
Unprompted review
4th yocan vape, best one!
This is my 4th yocan vape, and best vape I've had! Magnetic top! Digital display, type c charging, low battery indicator, AWESOME VAPE!! 5 STAR ⭐⭐⭐⭐⭐
29 May 2026
Unprompted review
Absolutely horrible
Absolutely horrible. The miss ked me in a product just to get the sell. Product was Absolutely trash and they wont do anything about it. Hand down the worst online store there is
8 May 2026
Reply from TVape
Hello Kevin,
We're sorry to hear that you feel this way.
We take product recommendations seriously and would never intentionally mislead a customer into purchasing a product that isn't suited to their needs. After reviewing your case, we can see that the issue reported was related to a faulty heating chamber, and our team arranged a replacement for you under warranty.
While we understand how frustrating it can be when a product experiences a defect, electronic devices can occasionally arrive with a manufacturing defect or develop an issue during use. That's precisely why we have a warranty process in place and a support team dedicated to helping customers when these situations arise.
We're sorry to hear that our efforts to resolve the issue did not meet your expectations, but we appreciate the opportunity to assist and remain available should you need any further support.
Thank you for your feedback.
Best regards,
TVape Team
10/10 the shipping was fast
10/10 the shipping was fast. They called my number whenever they needed to ask something and they where so nice one of the best customer service I've had. And the peak pro 3DXL was an amazing product worth every penny
15 May 2026
great service!
28 May 2026
Unprompted review
Good customer service from Jen.
The staff member, Jen who I dealt with was fast and answered all my questions. She was able to fix the problem immediately. Very good customer service!
27 May 2026
Unprompted review
Works wonderfully
Product got to me in one piece, and in a timely fashion. Works wonderfully.
13 May 2026
The whole process was very slick
The whole process was very slick and efficient. The price was great and they had a lot to choose from. I would absolutely recommend.
22 April 2026
Postage cost too high.
13 May 2026
Reply from TVape
Hello,
Thank you for your feedback. We understand that shipping costs can sometimes feel expensive, especially for expedited delivery services.
Shipping rates are determined based on the destination, package size, and the delivery speed selected at checkout. In this case, the order was shipped to a more remote area of British Columbia, where expedited courier services tend to carry higher transportation costs than deliveries to major urban centers.
We do our best to negotiate competitive shipping rates and offer free shipping options whenever possible. We appreciate your feedback and your business.
Best regards,
TVape Team
I placed an order and within 4 days it…
I placed an order and within 4 days it arrived which for where I’m located is very quick. Contacted the chat for help and they had someone here even on a long weekend. Helpful and fast. My experience was flawless and I will shop here again for sure.
17 May 2026
Unprompted review
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