Normally I would give Torqen 5 Star, but this time a part was missed off on my order. That said once this was pointed out to them, they did their best to rectify the situation in record time, without... See more
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Review summary
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Ordered to norway, came fast and just as expected! would def give 5 stars but i find it hard to come in contact with torqen on email, instagram and phone. Hard to see if things are in stock aswel... See more
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Great product when arrived although slow as it was apparently coming from America. Responsive customer service
Company replied
Good customer service. Good prices. Good products. Quick delivery. What more do you want ? I contacted several companies before making my purchase - many never even replied. Torqen not only repl... See more
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Company details
- #69 of 99 best companies in Auto parts shop
Information provided by various external sources
TORQEN offers the most comprehensive selection of Japanese performance parts and mods in the UK. Our aim is to provide unrivalled customer service, while continuing to build an ever-growing collection of performance car parts.
Contact info
Unit 3 Quarry Court, Quarry Road, LU7 9GW, Pitstone, United Kingdom
- support@torqen.uk
- torqen.uk
4.5
Excellent
586 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good first time experience!
Very good experience, better priced than anywhere I could find, responded to my queries via whatsapp even out of hours. Delivery was a bit slow but that was down to the supplier. No regrets especially considering the cost savings! Highly recommend using them :)
21 January 2025
Unprompted review
Reply from TORQEN
Dear Matthew,
Thank you for your fantastic review and recommendation! We’re really pleased to hear that you had a great experience with us and found our pricing competitive. We always aim to be as responsive as possible, even out of hours, so it’s great to know that was helpful for you.
We appreciate your patience with the delivery delay—unfortunately, supplier lead times can sometimes be out of our control, but we’re glad you felt the cost savings made it worthwhile. If you ever need anything else, we’re always happy to help!
Looking forward to assisting you again in the future.
Kind regards,
TORQEN Customer Service Team
Avoid If Possible.
Avoid If Possible.
Charged an additional £50 after the purchase was made for delivery. This was after delivery was already paid for.
They cited it cost them more than they expected. This was for a UK delivery, not international.
This should be on the company to correctly estimated delivery. Not charge the consumer afterwards.
It also looks like this may be an illegal practise, See DeliveryLaws website for details.
27 March 2024
Unprompted review
Reply from TORQEN
Dear Arron,
We’re disappointed to see your review, especially as we were transparent about the shipping costs and only proceeded with your order after you agreed to the additional charge.
Your order included a Megan Racing exhaust, Moog banana arms, and a Nissan interior trim. Due to the size and weight of the exhaust, it could not be safely combined with the other parts, as this would have increased the risk of damage. Additionally, your delivery address in Northern Ireland (BT postcode) meant significantly higher shipping costs for a large, heavy item.
At the time of your purchase, our website estimated shipping at £33.34, but due to the required separate shipments, the actual cost was higher. Before proceeding, we clearly communicated this to you via email, and you responded:
“Hi Coz, I’m not happy with this scenario but I will pay 50 pound today. Please provide a means to do it and I will send it today. Kind Regards, Arron.”
Only after receiving your written agreement did we proceed with the shipments, using both DPD and FedEx, covering the actual carrier charges. We were fully upfront about the situation and ensured the items were sent in the safest way possible.
We always strive to offer fair and accurate shipping costs, but larger items, especially those going to Northern Ireland, sometimes incur higher fees. We’re sorry you’re unhappy with the situation, but we acted in good faith and with your full agreement.
If you’d like to discuss this further, feel free to reach out—we’re happy to clarify anything.
Kind regards,
TORQEN Customer Service Team
Reply from TORQEN
Dear Nicola,
Thank you for your 5-star review! We’re delighted to hear that you found our team very helpful. If you ever need anything else, feel free to reach out—we’re always happy to assist!
Kind regards,
TORQEN Customer Service Team
Item still not delivered
Item still not delivered. Expected delivery date requested and not provided.
3 January 2025
Reply from TORQEN
Dear Matt,
We’re sorry to see your review, but we’d like to clarify that your order LHLWFNXOS was successfully delivered on 7th January 2025 via Royal Mail (Tracking: KD629440760GB), before this review was left.
If you’ve not received the parcel for any reason, please check with your local delivery office or reach out to us so we can assist further. We’re always happy to help ensure you get your order.
Kind regards,
TORQEN Customer Service Team
Best parts company I’ve ever dealt with!
Honestly can’t recommend these guys enough.
Instant WhatsApp responses even up to 1800 on Christmas Eve!
You deal this make but not my brand of car can you get it in? Done!
Can you confirm fitment? Done!
Can’t you post it asap? Done!
Questions for the manufacturer? Done!
Nothing has been too big an issue, best comms I’ve ever received from a company!
Will definitely be coming back for other parts from these guys!
24 December 2024
Unprompted review
Reply from TORQEN
Dear Matthew,
Thank you for your amazing review! We’re absolutely thrilled to hear that you’ve had such a great experience with us. Providing quick responses and going the extra mile to help our customers—whether it’s sourcing parts, confirming fitment, or liaising with manufacturers—is exactly what we strive for.
It means a lot to know that you found our communication the best you’ve ever received from a company! We truly appreciate your support and look forward to assisting you again with future parts.
If you ever need anything, you know where to find us!
Kind regards,
TORQEN Customer Service Team
Ease of ordering.
Ease of ordering.
The speed of answering messages and keeping customer updated
Delivery quick and efficient
No issues
29 November 2024
Reply from TORQEN
Dear Jill,
Thank you for your wonderful review! We’re delighted to hear that you found the ordering process easy, our communication quick and helpful, and the delivery efficient. Providing a smooth and hassle-free experience is always our goal, so it’s great to know we met your expectations.
If you ever need anything else, don’t hesitate to reach out—we’re always happy to help!
Kind regards,
TORQEN Customer Service Team
Purchasing with confidence
I buy most of my carbon additions for my 370Z from Torqen and have always had a great experience.
29 November 2024
Reply from TORQEN
Dear Francois,
Thank you for your continued support and for your fantastic review! We’re delighted to hear that you’ve had great experiences with us and that we’ve been your go-to for carbon additions for your 370Z.
If you ever need anything else, don’t hesitate to reach out—we’re always happy to help! Looking forward to assisting you again in the future.
Kind regards,
TORQEN Customer Service Team
Bang on time with delivery
Bang on time with delivery, good customer service. Best price around by far compared to other suppliers.
26 November 2024
Quick service and good communication…
Quick service and good communication about delivery this time. Had problems with my previous order so pleased it worked out OK this time.
26 November 2024
Link ECU for my altezza
Spoke to torqen Friday about an ECU for my altezza, by far the cheapest & was at my door by 1pm today (tuesday) 10/10 service
15 November 2024
Unprompted review
Reply from TORQEN
Thank you, Clive, for your fantastic review! We’re thrilled to hear your ECU for the Altezza arrived so quickly and that you found our pricing unbeatable. It’s great to know we could provide a 10/10 service—your kind words mean a lot to us. Thank you for choosing TORQEN! 😊
DON’T ORDER FROM THIS SITE
No idea about customer rights. Waited for over a year to only be told they had sent the item, but kept no records of dispatch. It’s the responsibility of any retailer to supply the order. Not fob the customer off on a lie. The sellers responsibility to follow up with the courier to investigate a missing parcel. Not say ‘well we sent it and will not refund you’. Utter awful attitude. No idea how this company exists with service like this.
Update. Everything in their reply means nothing. It is their legal responsibility to supply the goods ordered. It’s not my fault they can’t maintain an efficient order and dispatch history. Who cares about their order supply chain. My order was with Torqen. They have failed to supply ANY proof of the updates they have sent me.
PLEASE AVOID
18 October 2024
Unprompted review
Reply from TORQEN
Dear James,
Thank you for your patience while we looked into this matter. We had to access several older systems, including our previous ordering platforms, Royal Mail receipts managed by our accountants, older invoices from P2M, and DHL shipping records to ensure we provided you with an accurate response.
You placed your order with TORQEN on Thursday, 27th September 2023 at 22:28:05 for 2 x P2-AHC225BLK-KMI with a total value of £26.99 including VAT and shipping. Since the items were not in stock at the time, we included them in our pending order with P2M.
Our Customer Service team kept you updated via email as the parts became available. Once ready at P2M, the items were shipped to us from the USA, and we received them via DHL (tracking number 5511655730). They were then dispatched to you through Royal Mail on the same day. Unfortunately, it seems the tracking details weren’t added to your order at the time. The colleague responsible for shipping this no longer works with us, so we’re unable to obtain further details from them. However, our inventory records show that 2 out of 5 units of part P2-AHC225BLK-KMI were shipped, and there has been no subsequent order in our system for these items.
Since we hadn’t heard back from you for almost 10 months, we assumed the delivery was completed successfully. Given the length of time that has passed, we’re unable to obtain any further information from Royal Mail, which unfortunately means that we are unable to issue a refund at this point.
We understand this may not be the resolution you were hoping for, and we’re genuinely sorry for any inconvenience caused. However, based on our findings, this is the extent of what we can do at this time.
Efficient, friendly and accurate part supply
I have to write this review because Torqen delivered us a replacement power steering pipe that we could not find anywhere else. They were helpful and informative all the way through. The part came from Japan and they kept us informed all the way along about delivery progress. Very happy and grateful for such brilliant service.
1 November 2024
Unprompted review
Reply from TORQEN
Thank you, Fiona, for your wonderful review! We’re so pleased we could help you source the replacement power steering pipe, especially when it wasn’t available elsewhere. It’s great to hear you found our updates on the delivery progress helpful and that you were happy with the service overall. Your kind words mean so much to us—thank you for your support! 😊
Go somewhere else
Lied to about delivery times kept getting told next week and that came 4 weeks later. Did not receive all items which has now put me out of pocket as a customer now has to return and have the whole job redone. Customer service is good until there is an issue then it's very poor and not professional. I would recommend to go anywhere else for parts even if it does cost more so you actually receive the items in a reasonable time frame.
28 October 2024
Reply from TORQEN
Hi Steve,
Thank you for sharing your feedback. We’d like to address the situation and clarify a few points. While there was an unexpected delay with one of the parts coming from the USA, we kept you informed throughout via WhatsApp. Once the shipment was ready, a genuine human error meant one of the gaskets, ordered in a quantity of two, was shipped as just one. We quickly acknowledged this and offered to send the second item at no additional cost. However, you declined this resolution and requested a full refund for both items, although you kept and used the one received. We refunded the missing gasket and sent you a confirmation screenshot on WhatsApp.
However, we also noted a chargeback was opened after the refund for the missing gasket had already been issued, adding unnecessary complications to the resolution process. You have therefore kept the product and also had a full refund for both gaskets, along with an additional refund for 1 gasket.
We understand the frustration delays and errors can cause, but we believe we acted transparently and fairly to resolve the issue. Mistakes are rare but can occasionally happen, and we remain committed to addressing them promptly and professionally when they do.
If there’s anything further you’d like to discuss, we’d be happy to assist.
Kind regards,
TORQEN Customer Service Team
Excelent services
Excelent services, fast delivery and good quality parts. Can source and supply anything u need even if it is not on website.
Very friendly and helpfull team.
Will defently order from them again.
1 November 2024
Unprompted review
Reply from TORQEN
Thank you, Liviu, for your fantastic review! We’re delighted to hear you’re pleased with our service, quick delivery, and the quality of the parts for your racing GT86. Being able to source even the harder-to-find items is something we pride ourselves on, and it’s great to know our team made a positive impression. We look forward to helping you again in the future—thank you for your support! 😊
Don’t order from this company
Don’t order from this company. Waited over a year for an order with no updates. Requested a refund 4 weeks ago. Still waiting
1 October 2024
Unprompted review
Best in the business for Z parts
Best in the business for Z parts, delivery is always super fast, packaged well - guys are always on hand to give advice and help select right products!
Cheers :)
20 September 2024
Unprompted review
Reply from TORQEN
Thank you, Nick, for your amazing review! We’re thrilled to be your go-to for Z parts and to hear that our delivery speed, packaging, and advice have all hit the mark. It’s always a pleasure helping you select the perfect products. Cheers for your kind words and continued support! 😊
Fantastic costumer service
Fantastic costumer service , the parts I ordered fitted perfect .
6 September 2024
Reply from TORQEN
Thank you, Adam, for your great review! We’re delighted to hear the parts you ordered fitted perfectly and that you were happy with our customer service. Your satisfaction means a lot to us—thank you for choosing TORQEN! 😊
Good service.
Good OEM product, well packaged. Long delivery with little information but item was probably hard to source.
6 September 2024
Reply from TORQEN
Thank you, Tony, for your kind review! We're glad to hear you were pleased with the quality of the OEM product and the packaging. We appreciate your understanding regarding the longer delivery time—some items can indeed be tricky to source, but we’re glad it arrived safely. Thank you for your patience and support! 😊
I have never felt such care and passion…
I have never felt such care and passion from a company. At 10:30pm on a Friday, a week before a car show I was attending, my clutch slave cylinder gave up. After tagging Torqen in my Instagram story begging for help, they replied within minutes happy to help me. The part only took 3 working days which is amazing for being in the highlands of Scotland, I have just installed it and the car is good to go again. Zero fitment issues whatsoever. I couldn’t recommend them enough.
12 September 2024
Unprompted review
Reply from TORQEN
Thank you so much, Louie, for your incredible review! We’re absolutely thrilled we could help you out, especially in such a last-minute situation. It’s great to hear the clutch slave cylinder arrived so quickly, even to the Highlands, and that it fit perfectly. Knowing your car is ready for the show is the icing on the cake for us! Your recommendation means the world—thank you for sharing your experience! 😊
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