I have purchased the Coolify Air conditioner neck fan. After buying one for myself, I purchased one for each of my family members. I had problems with one of them not charging. I texted with t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I bought the Deep Blue version of the TORRAS Ostand Q3 Air for my iPhone 17 Pro and I’m very happy with it. The Deep Blue color looks elegant and distinctive without being too flashy, and the... See more
Company replied
I just purchased the Torras Q3 air for my Samsung s26 ultra. It fits perfectly and looks good. The craftsmanship is as advertised. I also bought the Ostand Polar Circle wireless charger and so far... See more
Company replied
Absolute best customer care experience I have ever experinced!! I Am 53,and this means quite some years of experience with other customer care Teams. Not only great products, great service! Well d... See more
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Company details
- Mobile Phone Accessory Shop
- Art Handcraft
- Camping Shop
- Electronic parts supplier
- Electronics manufacturer
- Fashion accessories shop
Written by the company
As the creator of the kickstand case and neck air conditioner, TORRAS is committed to producing products that enhance the convenience and pleasure of human existence. We would greatly appreciate any feedback from our customers and strive for continuous improvement.
Worldwide Shipping
Fast Shipping | 30-Day Return | 180-day Warranty | Safe Payment
The US：1-4 business days | Canada：8-10 business days | The UK：3-5 business days | EU countries：3-10 business days | Oceania：4-10 business days | Asia：3-10 business days | Middle East：6-12 business days——Shipping times may vary by country.
Please see our Shipping Policy for more information.
Contact info
Distribution Center 2, 8369 Milliken Avenue, 91701, Rancho Cucamonga, United States
- +1（626）7168875
- mall@torraslife.com
- torraslife.com
4.3
Excellent
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 11% of negative reviews
Typically replies within 1 week
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The product quality is top notch and…
The product quality is top notch and price is competitive as well. Only drawback I felt was regarding the delivery timing, they need to update the customer about delivery date and provide some kind tracking number.
17 April 2026
Reply from Torraslife
Hi Mathew,
Thank you so much for your kind feedback and support 😊
We’re very happy to hear that you are satisfied with the product quality and pricing. Your recognition truly means a lot to us!
At the same time, we sincerely apologize for the inconvenience caused by the delivery experience. We completely understand your concern regarding shipping updates and tracking information. Your feedback is very valuable, and we will work closely with our logistics partners to improve delivery transparency and keep customers better informed.
If you need any assistance in the future, please feel free to contact us anytime — we’re always here to help.
Best regards,
Wendy
TORRAS Customer Support Team
Horrible experience
Order two cases one was okay but the other one took about a whole month and still not here I asked for a refund I had to fight them about to get my refunds and I had to pay to ship my case back to return it not buying from them again
17 April 2026
Reply from Torraslife
Dear Erick,
We are truly very sorry to hear about your experience, and we sincerely apologize for the frustration and inconvenience this situation has caused you.
We completely understand your disappointment regarding the delayed delivery, refund process, and return shipping experience. This is certainly not the experience we want our customers to have.
Please rest assured that our customer support team will contact you within the next 24 hours to further review your case and assist you in finding a proper solution.
We deeply value your feedback, as it helps us improve both our service and customer experience. Once again, we sincerely apologize for the inconvenience and appreciate your patience and understanding.
Kind regards,
Wendy
TORRAS Customer Support Team
Torres does it again
Torres does it again! They are batting a complete 1,000 in all the items I’ve tried. This time it was the ice charger cables and the charger. Stellar, made bulletproof. I’ll buy more soon.
17 April 2026
Awesome case
Awesome case, it’s my second one. Probably the best case I have ever bought.
17 April 2026
Great case- great customer service
Great case- great customer service.
I drop my phone a lot…the case with the air bags and raised edges protects it very well. The warranty is legit….the case has held up to a lot of abuse, but the ring was getting loose. Warranty covered it- no issues. 100% will order from them again.
29 April 2026
Unprompted review
Reply from Torraslife
Thank you so much for your amazing feedback! 🤩💙
We’re so happy to hear that the case has protected your phone well through all those drops 😄📱 And it truly means a lot to know that our warranty service met your expectations too 🙌
Your support and trust in TORRAS really encourage our team to keep improving and creating better products for customers like you 🚀✨
We can’t wait to serve you again in the future! 💪😊
I purchased a Torras case via Amazon.... Ai generated reply.!!!
I purchased a Torras case via Amazon, for my iPhone 17 pro Max, unfortunately, the case started to discolour so I was told to contact via Amazon the manufacturer (Torras) within a few days I receive an email from them saying that I was still in warranty and they would gladly replace the defective case, all they needed was my shipping address, I had already supplied the sales Information etc via the original email I sent to them. Four days later, I received the same email requesting my shipping address so I reply to that... again a week later I received the exact same email asking for my shipping address.. this time I examine the email carefully and noticed that it was written via AI.. even though it had the name Simon as the correspondence contact detail... I am still waiting for reply to my email and a replacement case.. I keep getting the same AI generated replies. This is terrible customer service.
Hi Alfred,
Thank you so much for reaching out to us and taking the time to explain the situation and share your photos. I’m truly sorry to hear about the discoloration on your TORRAS iPhone 17 Pro Max case — it’s understandably frustrating to see dark marks appear, especially when you’ve been so careful with it and never dropped it. I completely get how off-putting this must be.
First off, I’m really glad to hear you still love the minimalist design and the grey-orange color combination of the case — those are details we worked hard-on, and it means a lot to know you appreciate them! I also noted your suggestion about being able to purchase the colored buttons separately, and I’ll pass that feedback along to our product team for future consideration.
Regarding the discoloration, based on how carefully you’ve used the case, it’s unlikely to be from clothing dye. Marks like this can sometimes develop naturally with regular use, even with careful handling — for example, minor friction with surfaces or contact with oils from daily use can interact with the case material over time and cause discoloration.
The good news is that your order (ID: withheld ) is still covered under our warranty, so we can absolutely help resolve this for you. To make things as easy as possible for you, we’d be happy to send a brand-new replacement case at no cost, and you won’t even need to return the old one.
Could you please share your full shipping address (including street, city, and postcode) so we can get the replacement shipped out to you right away?
If you have any other questions or thoughts in the meantime, just let me know — I’m here to help.
Best regards,
Simon
20 April 2026
Unprompted review
Reply from Torraslife
Hi Alfred,
Thank you for your feedback, and we are truly sorry for the frustration and inconvenience you experienced during this process.
We would like to kindly clarify that our official website customer service team and our Amazon customer service team are completely separate systems and operate independently. This means that Amazon orders are handled directly through Amazon’s support channels, while website orders are processed through our official TORRAS support team.
Because your purchase was made via Amazon, the handling of your warranty request is managed by the Amazon service system.
To ensure your case is properly resolved without further confusion, we kindly recommend contacting Amazon Customer Service directly, or you may also reach us at:
support@torraslife.com
Once your case is correctly routed, the Amazon team will make sure you receive the appropriate assistance as quickly as possible.
We truly apologize again for the inconvenience and appreciate your understanding and patience.
Kind regards,
Wendy
TORRAS Customer Support Team
Just recieved the Ostand Q3 VegSkin for…
Just recieved the Ostand Q3 VegSkin for Samsung S26 Ultra and I am utterly dissapointed in this product and brand. Spent €86.18 for case, glass and lens protectors. The lens protector didn't stick properly and got ruined and so had to discard. Wasted €20 right there. The screen protector application is so cheap and the instructions are rubbish. The QR codes directed to the official website but the videos did not load? The worst thing of all, the case is so so cheap looking and plastic. The case feels horrible to hold in this slippy molded plastic trash. I was looking forward to it arriving but was surprised that this cheap tat took too long coming from China. What absolutely overpriced cheap plastic rubbish. A total waste of money and I feel misled by all the YouTube videos promoting this case. I must have been taken in by paid promotions. Absolutely terrible experience and almost €90 down the drain. I will be going to a local cheap chinese phoneshop tomorrow to get a proper cheap chinese case for a quarter of the price. Awful experience.
27 April 2026
Unprompted review
Reply from Torraslife
Hi Graham,
Thank you for taking the time to share your feedback, and we are truly sorry to hear about the disappointing experience you had with your recent purchase. We sincerely apologize for the issues with the lens protector, screen protector, and case, as well as the inconvenience caused during the installation process.
We fully understand your frustration, especially given your expectations and the investment you made. This is certainly not the experience we want any of our customers to have.
Please rest assured that we take your feedback very seriously. Our customer support team will review your case and contact you within 24 hours to further assist you and provide an appropriate solution.
Again, we are deeply sorry for the inconvenience and disappointment caused. We truly appreciate your patience and the opportunity to make this right for you.
Kind regards,
Wendy
TORRAS Customer Support Team
Excellent service and smooth experience
Great overall experience. The service was fast, reliable, and easy to deal with. Everything went smoothly from order to delivery. Highly satisfied and would definitely use again
19 March 2026
Reply from Torraslife
Thank you so much for your wonderful feedback! 💙✨
We’re thrilled to hear that you had a great overall experience with us and that everything went smoothly from order to delivery 🚚📦
Your satisfaction means the world to our team, and your support truly motivates us to continue providing the best products and service possible 🙌😊
We look forward to serving you again in the future! 🚀
Got 2 cases for our Galaxy S26 Ultras
Got 2 cases for our Galaxy S26 Ultras. The Ostand on the Vegskin case is so useful. We use it all the time :)
20 March 2026
waited over one month, never arrived
i ordered online and paid for three items: iphone 17 pro max case, which arrived within a week, that's great. The other two items, battery packs, after more than one month, never arrived. I didn't get any notifications from Torras at all until i emailed to customers service. I requested refund for the items that i didn't receive and it is being processed. I like the product, good quality. Next time will purchase via Amazon, not direct purchase on Torras website.
20 March 2026
Reply from Torraslife
Dear Kentavious,
Thank you for taking the time to share your feedback with us.
First and foremost, we would like to sincerely apologize for the inconvenience and frustration caused by the delayed delivery of your battery packs, as well as the lack of timely communication from our side. This is certainly not the experience we aim to provide, and we deeply regret that we fell short in this instance.
We truly appreciate your kind words regarding the iPhone case and are glad to hear that you are satisfied with its quality. However, we completely understand how disappointing it must have been to wait over a month for the remaining items without receiving updates. Your experience highlights gaps in our shipping and customer service processes that we are actively working to improve.
Regarding your refund request, we are glad to know it is already being processed. Please rest assured that we are closely monitoring it to ensure it is completed as quickly as possible.
We also sincerely regret that this experience has led you to consider purchasing through other channels in the future. Your trust is very important to us, and we would truly appreciate another opportunity to provide you with a smoother and more reliable experience.
Once again, please accept our heartfelt apologies for the inconvenience caused. If there is anything further we can assist you with, please do not hesitate to reach out.
Kind regards,
Wendy
TORRAS Customer Support Team
The case is very nice and slick looking…
The case is very nice and slick looking and reached my expectations. A very recommended case
23 March 2026
High quality case
High quality case, the design was as presented in the product page and quick delivery
20 March 2026
Best phone case and screen protector
Delivery was pretty fast. The phone case and screen protector are the best I've ever used. Premium case for a premium phone. I will buy my phone cases and screen protectors from here every time from now on.
22 March 2026
Reply from Torraslife
Thank you so much for your amazing support and kind words! 💙📱
We’re thrilled to hear that you’re loving both the phone case and the screen protector, and that the delivery experience was smooth and fast 🚚✨
“Premium case for a premium phone” truly made our day 😄🙌 Comments like yours motivate our team to continue creating high-quality products and providing the best experience possible.
We sincerely appreciate your trust in TORRAS and can’t wait to serve you again in the future! 🚀😊
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