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TORTOISE+BLACK Reviews 1,460

•
TrustScore 5 out of 5

4.8

Sunglasses shop
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Review summary

Created with AI, based on recent reviews

Looking at 100 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products, highlighting their authenticity and high quality, often noting they are exactly as expected. Many people appreciate the competitive pricing, finding items significantly cheaper than elsewhere, and commend the efficient and fast delivery service. The overall service is consistently described as excellent, with many consumers expressing satisfaction with the ease of the process and the helpfulness of the team. However, some customers were dissatisfied with the quality of the products received, mentioning issues like scratched or warped items, or frames that were not straight. A few people also experienced slow delivery times and found the return process to be problematic.

What people talk about most

Product

Users describe positive interactions with product. Many customers are delighted with their new glasses and... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the speed of... See more

Price

Consumers find price to be positive, consistently reporting very competitive and amazing prices compared to... See more

Quality

Clients share positive opinions on quality. Many customers are impressed with the quality of products, such... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time using these guys so always a bit sceptical especially as they were glasses most websites were out of stock on but glad I did. Rapid delivery and absolutely buzzing with the new glasses. Wil... See more

Rated 5 out of 5 stars

Very easy to use web site, goods arrived quickly and packaged really well ..which was fortunate as the delivery company left the package outside and it started to rain, the box was soaked… Tor&Black... See more

Rated 5 out of 5 stars

Great experience (again) from Tortoise & Black. Just received my 3rd pair of new varifocals from them and they are perfect. I'm not sure how they manage to get varifocals right every time from a photo... See more

Rated 5 out of 5 stars

Was a bit dubious at first to order from a company I'd never heard of but the reviews were good so took the plunge and I have to say I was very impressed,very quick delivery and yes the ray bans are g... See more

Company details

  1. #20 of 51 best companies in Sunglasses shop
  2. #18 of 44 best companies in Glasses store

Written by the company

The home of luxury prescription eyewear online. We are committed providing the best available eyewear paired with friendly expertise and fast, free delivery. Experience the online eyewear boutique that is Tortoise+Black today.

Why Tortoise+Black?

Written by the company

Fast and Free Delivery
We are proud to offer fast and free delivery on all orders.
Official Online Retailer
We are official stockists for all of the brands stocked on our website. We have close relationships with each brand allowing us to continually handpick and update our collection.
Home Trial
Looking for prescription eyewear? Our home trial lets you try up to three pairs of sunglasses or glasses on in the comfort of your own home before committing to a prescription order.
Family Run Business
Tortoise+Black is a UK based, family run business, dedicated to providing the latest range of products, paired with the best possible customer service.

Fast and Free Shipping

UK Next Working Day Delivery On Non-Prescription Orders

We are proud to offer free UK Next Working Day Delivery on all non-prescription orders.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 3 out of 5 stars

Not great experience overall

I ordered two sunglasses, Tom Ford and Gucci ones.

On Tom Ford frames one of the temples wasn’t straight so I had to return them. Not great quality especially as they were high value sunglasses.

I also used welcome voucher, £5 value. I was told that when I returned one pair I only get £2.50 discount as “that is how their webshop platform works”. I have never heard that you are not able refund further £2.50 from an order. I know it’s small amount but come on…

I kept Gucci pair but will be using other shops like Shade Station from now on.

30 December 2025
Unprompted review
TORTOISE+BLACK logo

Reply from TORTOISE+BLACK

Dear Jay,

Thank you for taking the time to leave a review. We pride ourselves on both our customer service and our attention to detail, so I am sorry to hear about your experience.

It sounds as though there has been a combination of a system glitch, and some confusion on how to override the situation manually.

Rest assured, this is not a company policy, and not the way we operate. As a small gesture, we will extend the welcome discount to £10 on this occasion. I will, ensure this is refunded first thing next week.

Please do not hesitate to get back in touch with me directly if you would like to discuss this matter further, or if there is anything else we can do to help in the future.

Best wishes,
James Coakley
Director

Rated 5 out of 5 stars

Would recommend Tor&Black

Very easy to use web site, goods arrived quickly and packaged really well ..which was fortunate as the delivery company left the package outside and it started to rain, the box was soaked… Tor&Black had wrapped the goods in bubble wrap which saved the inner box/goods being ruined.

3 December 2025
Rated 5 out of 5 stars

Great experience!

Great experience from start to finish. The sunglasses I ordered were delivered exactly within the timeframe promised, and the pricing was very competitive. I also called with a query and the customer service team was incredibly friendly and helpful.

30 November 2025

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