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Toscentvault Reviews 

141
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TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Good Customer Service Ms. Mary, the escalation supervisor extended help and contacted me via email regarding membership concerns, they answered all my questions and addressed all my concerns. She eve... See more

Rated 5 out of 5 stars

I requested to have the contract with vault cancelled as soon as possible in December 2024. Edith, their escalation Team Manager contacted me to assist with this process. This professional custom... See more

Rated 4 out of 5 stars

I'm not sure how I end up on this website or club, but happy I get refund & Edith has took my case so fast in action & making corrections for me. Thank you!

Rated 5 out of 5 stars

What made my experience great is the fast response and the help. Even though it is not your policy,you understood my situation and is helping. That is rare in this world now of days.

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4.4

Excellent

TrustScore 4.5 out of 5

141 reviews

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4.4

All reviews

(141)

30 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

Claire help me to understand the rules…

Claire help me to understand the rules but unfortunately during the apply through the Youtube advertise to purchase perfumes i find myself in the Scentvault website and I have a membership which it going to be renewed regularly which i don't all of this!, however Claire cooperative with me and thanks to her.

21 February 2025
Unprompted review
Rated 1 out of 5 stars

This fake on line firm cheeted and scamed me…

This 9 line firm cheeted and scamed me with a cargills add to join them now when request for refund for their own falt asking to rate then 4,5 to refund.never join, when 1 time pay they keep deducting money from your card without any approval therefor I has to get re issued the card not get scammed and robed these people. I do not recommend their product coz their rating is forcefully.never give your card details
Buy somewhere else if you want to buy, these are scamers.they misused their cargills name too for there cheating and scaming, I already Informed cargills for misusing their name for scaming.

22 January 2025
Unprompted review
Toscentvault logo

Reply from Toscentvault

Dear Geenath ,

Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.

We sent you an email, please make sure to check your inbox.

And feel free to reach out to our customer support team at support@toscentvault.com for further assistance.
Your trust and satisfaction are our top priorities.

Best regards,
Ayla

Rated 5 out of 5 stars

Good Customer Service

Good Customer Service
Ms. Mary, the escalation supervisor extended help and contacted me via email regarding membership concerns, they answered all my questions and addressed all my concerns. She even promised me that my concern will be processed in time, and she will handle it. It was really a good service.

29 December 2024
Unprompted review
Rated 5 out of 5 stars

Good customer service

I requested to have the contract with vault cancelled as soon as possible in December 2024.

Edith, their escalation Team Manager contacted me to assist with this process.
This professional customer service is highly appreciated.
Thank you so much

14 January 2025
Unprompted review
Rated 1 out of 5 stars

I've canceled my subscription but they…

I've canceled my subscription but they still taking money in my account!!!!

3 December 2024
Unprompted review
Toscentvault logo

Reply from Toscentvault

Dear Busisiwe,

Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.

We sent you an email, please make sure to check your inbox.

And feel free to reach out to our customer support team at support@toscentvault.com for further assistance.
Your trust and satisfaction are our top priorities.

Best regards,
Ayla

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