totalbyverizon.com Reviews 111

I called to get my grandma the $30 single phone line plan. Verified with the rep multiple times it was the $30 plan. They charged for the $60 plan. Called back immediately and was told I would get refunded for the difference. Called back a week later was told they were sitting on it and give it another 5 days. Called back and told they can't do anything about it since data had been used. My grandmother is 90 she doesn't use that much data. My grandmother is on a fixed income so it's nice to know there are companies out there like total by Verizon that are willing to screw over the elderly. The customer service is awful and just gives you the run around if you actually have any problems. They are the ones that messed this up in the first place and then will not fix it. They company was much better before the Verizon take over. They actually seemed to care about their customers.

I called yesterday to renew my monthly service and they withdrew it money & then he tells me that they are having technical difficulties and hangup & I called again and after being on the phone with them for a hour, She couldn't understand & finally comes back & says that I'm good till next month and after I hung up with her, My bank sent me a notice that These people withdrew another monthly fee and I called again and supposedly spoke with billing and she claims that I will get my refund 3 to 5 days..They are a THIEF!!!! I did not give permission to withdraw the second time and if I didn't get my refund, I will find out where the office is and I will press charges.,

An incompetent agent deleted both our phones from their system, when all I wanted was for them to add data, so I could use hotspot. After about an hour he was able to get my wife phone added back to the account and working. He could not get mine added back and told me that I had to wait four hours and gave me a trouble ticket number.
After four hours I called back and about an hour on the line, was told that I needed to wait 24 hours.
Called back after 24 years, after approximately another hour on the line with several techs and being referred to a higher level tech, was given another trouble ticket number and told to wait another 24 hours with the phone turned off.
Called back today after waiting the 24 hours and had to give them my credit card number again for auto refill service. We have been enrolled in auto refill for over two years, but the tech reenrolled me and was finally able to get my phone working.
MY CREDIT CARD WAS CHARGED FOR THE MONTH OF JULY, BUT THE WANTED ME TO PAY AGAIN BEFORE THE MONTH WAS UP TO START SERVICE AGAIN.
A customer service person named WENDY called three hours later to see if my phone was working and I asked about credit for the two days that it was not working and she told me my phone had service according to their system. She lied to me, so I gave her the trouble ticket numbers. She came back and said the system still showed my phone as operational. LIAR, LIAR, PANTS ON FIRE.

Will be looking for another provider very soon!!!
Leo Vereen

The service is great most of the time got a brand new iPhone 8 had it almost one month no warranty no nothing I was on the phone for 2 1/2 hours. I’m leaving this company because of that I have $150 phone new had 30 days and it has a lot of issues. They will not replace the phone . that I will have to end up buying a new phone . 😡 Now will find me a new phone company.

I wish less than 1 star was a thing while trying to port a number they claimed my 50$ prepaid card and left the port in limbo and while talking to customer support on my wifes phone(thru their provider) they shut her service off while on a customer support call ? and you betcha they kept the prepaid card which unfortunately puts both our lines in limbo. I.E I cant pay for more service or do anything on the accounts due to a pending porting. so now we have two beautiful paper weights . getting a family plan this week thru actual Verizon. if you need a pre paid id stick with tracfone.

Absolutely horrible! The phone doesn't even work half the time and I am now 6 hours into just trying to pay the bill. Online, the app, straight from phone 611611, phone customer service and not even their stupid refill card works. Other people had luck buying cards online through Target and doing it that way, but they've managed to eff up even that now. Capitalist thieves.

This company does not deserve one star rating. This is the worst company I've ever had to deal with. The name itself is very misleading Total by Verizon and the employee manager I finally was transferred to even denied Verizon brought them out. I have been a satisfied Verizon customer for numerous years both on Post & Prepaid accounts. I am presently have both a Verizon & Total by Verizon prepaid account due to being mislead. My Verizon phone broke so when replacing it I ask was Total by Verizon the same company as Verizon due to me being on the $70 unlimited plus plan where I just need a new phone to continue and transfer my minutes over. I was told yes so purchased the Total by Verizon phone at Dollar General. My husband googled it before opening the phone and seen even though Verizon purchased Total they have different plans which raised doubt. Within 5 minutes I took the phone with my receipt back into DG ask for a refund or exchange. The employee informed me they do neither on cell phones. I was stuck with the phone and had to purchase a data card to activate this new phone when I already spent money purchasing Verizon's unlimited plus plan so I was pissed to say the least. It only got worse from here on. I purchased a $40 data plan that said unlimited text, talk and data with 15gb hotspot which is also misleading as 15gb is the so called unlimited data including hotspot so $40 gets you 15gb data and hotspot you choose which one and after 15 gb is gone so is your "unlimited data/hotspot". I activated the phone only for the internet to not work, camera does not work as well as many other functions on the Blu 4 phone. Three days of calling Total by Verizons tech support with 7 calls to tech support on the third day my internet still was not working. My husband and I started messing around with the phones settings and finally was able to get the internet to halfway work. However each time when it tries to open anything I had googled it comes up return to safety or proceed to possible dangerous site. Sometimes it just goes back to the home screen making me start all over again. None of their tech support knows what they're doing and many are extremely rude and unprofessional and hang up on you as that happened with my 6th & 7th call. I ask for a supervisor the next day and told they do not have one, WOW! No wonder they are so bad in both customer service and tech support nobody is in charge so they claimed. So I'm stuck with a non working phone a data card that's not unlimited data like it stated, Verizon unlimited plus plan paid for that's just waisting away and much frustration dealing with employees at Total by Verizon. I'm on a fixed income and struggling to make ends meet so to even spend the money for a phone along with two phone plans I cannot use just is not right. Being mislead was bad enough and this is like adding insult to injury. My daughter works for an attorney in which I plan on consulting with about this entire ordeal. Consumer protection use to exist in this country. Bottom line run far from both Total by Verizon as well as the Blu 4 and possibly other models that are by Blu. Sure hope this helps others not fall into same trap I was caught in. Good luck!

I had autopay. When the connectivity government program came along I qualified for that. When it ended I tried to get back on autopay and I never could get the customer support to do mit, so I lost my phone number and accounbt after 4 years of being on auto pay and a good customer. I tried for 2 weeks straight to get some sort of help. July 16th, I lost my account and number. I would never suggest this horrible company to any one.

I now have a different phone and number not thanks to this horrible company and service

What a fake scam wireless company the 50$ dollar unlimited plan isn't 50$ it's 57$ what a fake scam wireless company. What a fake scam wireless company the 50$ unlimited plan isn't 50$ it's 57$ what a fake scam wireless company

The customer service for this company is worse than horrible. I tried to get a promotion they were advertising. I called the customer service number because it was a difficult account to add to other lines, I thought the customer service person would be able to help better. The customer service person processed the account wrong and then I could not get the promotion. After countless hours on the phone with them, they could not correct their mistake.

If I could give this company negative stars I would... so I placed and order yesterday and the money got taken out of my account but they are claiming they are still waiting for my payment approval. I talked to 9 customer service people and each and EVERY one transferred me to the wrong department... I asked to just cancel my order and they apparently can't do that, I need to dispute it with my bank... they have basically stolen $166 from me and nobody will help. We asked.to speak to a supervisor and apparently they don't have the capability to let us talk to a supervisor... this company is the worst and as soon as the transaction goes through I'm requesting a refund and canceling my order! DON'T USE THIS COMPANY!!!

I tried to transfer my daughter's phone from her existing plan onto my Totalbyverizon account. She has an iphone 13, so we were trying to set it up using an eSIM. Their website does not allow one to transfer a line in using an eSIM, so you have to call their customer service to accomplish this. During my first call they did succeed in causing my daughter's service with her existing provider (Visible) to be terminated. However, 48 hours later, she still has no cell service. I was just on the line now with their customer service for the SEVENTH time. The total duration of my calls with them is 194 minutes (e.g. 3 hours, 14 minutes)--and counting. I have spoken to no fewer than a dozen representatives--and confirmed that they keep absolutely no records and just start from scratch each time. Every time I speak to someone they need to text me a verification number--I have gotten 13 of those texts. The person who was 'helping' me just now apparently hung up (not because I was rude--I've been quite polite with them), but perhaps because we were on the phone so long that his call center was closing for the night. I've repeatedly asked them to just send me a physical SIM card but they don't even answer when I suggest that. I would not recommend trying to activate an eSIM with this company.

No matter how many hoops you jump through in order to get your service back up, they still insist on screwing you over. Two months and still counting.

My boyfriend and I have TBV since December 2023 using same numbers they gave us and buy there cells and we have now got a new cell 4 days ago returned 2 cell and purchase 2more took 3 days to transfer my TBV number the other can't get them to transfer number just prepaid June 8 customer service lady saying we have to buy new phone card time be for that she said I bought a phone that is incompatible with total by Verizon which it is a total by Verizon ph
one in the Redbox with the red prepaid number minutes call back a gentleman answered and he gave me the minutes on that phone got a new phone took 3 days to get the number on it my boyfriend's phone is now going to be 5 days still haven't gotten the number transferred which we have the email with the phone number or his email address hooked up to the app total by Verizon and still can't get them to transfer the number they want us to buy another minute phone card which we just did June 8 why would we pay for it another and have proof of getting the minutes on the 8th and also receipts for the phone and still cannot get them to transfer his phone number to their total by Verizon phone and we've only used total by Verizon since December their phones their cards so what is the problem I can't figure it out except that they're trying to scam us for more money

Total by Verizon wireless has never let me down. I've been a user for years, even before it was Total by Verizon. My residence is not only remote but over a 100 miles from the nearest city and still have service without interruption even in the worst weather conditions. Thank you Verizon for providing unbeatable service at affordable costs. Inflation has barely affected my phone service costs either. Call me a very satisfied customer.

What I dislike about it is I can't get a hold of you on Saturday and my phone was stolen last night and I want to get it that SIM card shut down till I can order a new one and replace it with a new phone number

LIE to take your money. Indiaish. RUN! When asking for a refund since they lied, they suddenly forget how to be professional and respond. RUN don't walk. Can't say enough of how bad CS is. Lo$t that money. Can't believe Verizon is affiliated with this garbage. I won't use Verizon anything ever again.

This company has poor cell coverage I'll lose a signal at least once a week I call customer service I speak to Rashid in India that doesn't understand have to English I'm trying to say the phones are pieces of crap do not deal with total by Verizon that is the worst company in America if not the world

June 1, 2024 I went to Total by Verizon at 5601 W Belmont in Chicago. Alvin Martinez serviced me. I told him I want to activate my new cellphone and add data. He told me it would take 15 minutes. He began taking pictures of my IME number and handling sim cards. He showed me the screen and said it was successful yet my phone was Not working. He charged me $87.56 for a service I did not receive. My phone is still not working and him and his co-worker were taking pictures of my IME number to make sure it would not work. I want a refund of my $87.56 for service I did Not receive.

Stay away from Total by Verizon. Shady company. Did not refund money for returned cel phone as promised. Had to dispute the charge. Go with this merchant if you like being lied to about the money being refunded