What a dreadful company to deal with! My issues have been going on since January 2026! Pigeon English at best - today within 15 minutes I had one invoice for over £500 and the next one (the correct on... See more
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I have a buisness acccont that i have requsted a refund for overcharge 3 months ago and im still waiting. The amount is for over 14k. Now on our 2nd gas line the are threatening to cut our supply be... See more
I moved in new premises, they disconnected my electricity when I told them I was a new tenant. They removed my gas meter without speaking to anyone on site. And now they're refusing to re install gas... See more
We used the TotalEnergies gas station off the motorway just outside Mons in Belgium. We found the system of paying unnecessarily complex and frustrating. Using our bank card at the station raised a... See more
1.2
Bad
90 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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They should immediately withdraw from…
They should immediately withdraw from co-operating with Putin's murderous regime.
7 March 2022
Unprompted review
They are guilty of greenwashing and…
They are guilty of greenwashing and worse are helping finance Putins genocidal war on Ukraine.
7 March 2022
Unprompted review
Amanda Strudwick
Amanda has dealt with the complaint in a prompt and professional manner, providing regular updates.
Excellent customer service.
5 March 2022
Unprompted review
Response to previous review
As I had written a not very complimentary review on my experience with Totalenergies I was contacted by their Senior Complaint Handler. I found she was very sympathetic to the issues I told her about although some were not necessarily to do with Totalenergies. She has sorted things for me including access to their portal for entering meter readings and accessing invoices. I am very satisfied with the conversation I had with her and hopefully I will have no more problems.
9 February 2022
Unprompted review
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