Really great company. I had ordered the wrong belts, easily got in touch with someone and they were incredibly helpful putting it right for me. Couldn't recommend enough, thank you.
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See what reviewers are saying
Ordered AA86 double v belt and was only offered next day delivery (Totally belts maybe you should think of offering other delivery options). I did need next day delivery but others might prefer a less... See more
Placed an order on their website for some double sided timing belts. All looked very professional and had a confirmation e-mail. Since then (2 weeks ago), I've had one e-mail saying there will be a d... See more
Tried to order a couple of HTD8M belts from them Their website is kind of dysfunctional. The filters don't work properly for finding what I needed. Things that area apparently in stock turns... See more
Company details
Written by the company
Totally Belts is all about giving customers the best possible price, while providing the best possible service.
Contact info
187-189 Handcroft Road, CR0 3LF, Croydon, United Kingdom
- sales@totallybelts.com
- totallybelts.com
3.5
Average
26 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Misleading website, ships the wrong product, sales manager gives incorrect advice
I emailed and asked about a specific Optibelt brand timing belt and was told they had 295 in stock so I ordered 2. The website clearly states that prices are including VAT but it says excluding VAT on the invoice.
Package arrives with UPS and I'm charged with custom duties. They sent me the wrong brand belts and I email them, they respond quickly and tells me I can use the belts with my pulleys, no problem. I'm not sure so I ask the belt manufacturer and it turns out I can't use the received belts with my pulleys, the teeth profile is different. So either they lied to cover their mistake or they don't know their products.
I then email them again and they say they will sort it out. Weeks pass by and they stop replying to my emails. Suddenly I get a shipping notification for 2 belts and a refund for 1 belt with no explanation. When the shipment arrives, I am charged with even higher customs duties than with the first shipment and the package only contains 1 belt. So now I'm left with only 1 usable belt but at double the price I was expecting.
26 December 2022
Unprompted review
Scam website
Scam website. Phone number just goes to voicemail. Item never arrived, had to go to PayPal for my money back
6 October 2022
Unprompted review
Excellent customer service
I initially ordered the wrong belts. Talked with them about what I needed and obviously they knew more than me.
Odd sized belt which had to come from Germany, no problem for these guys.
Thanks for sorting me out.
1 September 2022
Unprompted review
Received Nothing - Avoid
Placed an order on their website for some double sided timing belts. All looked very professional and had a confirmation e-mail. Since then (2 weeks ago), I've had one e-mail saying there will be a delay, but not saying how long...
I subsequently e-mailed again (no response), and phoned twice (no response) which get transferred to a mobile and then an answer machine. Left two messages explaining the urgency of the order. No one has come back to us!! Bored with dealing with companies that do not care to communicate. At this time, they have taken our money and not supplied anything!
7 June 2022
Unprompted review
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